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January 2024 by Braven
Regrettably, I must express my dissatisfaction with the customer service at Wells Fargo on Vine St. I would definitely go for 0 star if I could. My experience was marred by unprofessionalism, indifference, and rudeness from the staff. Their disinterest in assisting customers, coupled with prolonged waiting times, made simple tasks needlessly complicated. It's surprising to witness such poor treatment of customers. I strongly discourage anyone from dealing with this Wells Fargo branch unless you appreciate wasting time and enduring disrespect.
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January 2024 by Seemeri
Luis and Dalia are great bankers here and helped me out tremendously.
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January 2024 by Milton Hernandez
I've been here before and the wait is always a problem, we can see employees waiting for others to punch in rather than just helping the next customer. Everyone that comes in just stands idle as there is no sign in sheet or person to refer them where to go. You kind of just wait aimlessly until someone takes pity and asks you what you need. Only to try and have you come back another day because they can't help out people, although no one is here.(Updated) I received a reply from Wells Social, the reply was make an appointment. (At least lie or something and say you are making changes to better assist more customers). Fun fact I did make an appointment for 2 days later, unfortunately did arrive 10 minutes late for it and after waiting a while left. Went to the next branch, after just making an appointment and it was great. They had a check in person, like 3 people asked if I had been checked in, people looked like they cared, and I was helped promptly.Just skip to the next branch. You are doing yourself a favor.
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January 2024 by elisa lopez
Only one teller on a Monday morning long line horrible service
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November 2023 by marianne kudto
WORST SERVICE EVER!! WORST CUSTOMER SERVICE FROM CARLOS AND BAYO! HE REPEATED “ I DONT HAVE TIME “ SEVERAL TIME! THEY CANCELLED OUR APPOINTMENT AND THE ATTITUDE THIS GUY HAS IS VERY DISRESPECTFUL! EXTREMELY RUDE!SHAME ON YOU!!!
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November 2023 by Agustino Riben
Terrible customer service we came in 20 minutes before close waited on line for 25 minutes , and the manager lying saying it’s illegal to do wired transfers 5 minutes before closingThen another manger come saying the reason we don’t want to do it we about to close in 5 minutes then we have to approve it’s going to take us time .Lazy you getting paid but don’t want to help the customers . Shame on this branch and management
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October 2023 by Apple S.
I had to drive a bit because this was the closest location to me. The entrance is inconvenient as this is a very busy area with lots of traffic. There's different entrances for the building and the drive through. Staff was very friendly and helpful. There was no wait as they have several lanes.
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September 2023 by Ana RIVERA
Terrible. Went yesterday to Oaks branch in Kissimmee toopen and account. The receptionist Yumy very rude told me that I needed an appointment. Went to TD Bank...excellent service
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September 2023 by PoolLife
Certainly, here's a 0-star review for a bad customer experience:"Terrible customer experience! I've never encountered such unprofessionalism and indifference from a wells Fargo Vine st. The staff was rude, unhelpful, and seemed completely disinterested in assisting customers. Waiting times were excruciatingly long, making a simple transaction feel like an ordeal. It's astonishing that a business can treat its customers so poorly. I strongly advise against dealing with this wells Fargo unless you enjoy wasting your time and being treated with disrespect."
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September 2023 by Natalya Smolyakova
Very bad service at this. bank . I don't recommend it
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June 2023 by Rolando
Today Saturday June 24, 2023 at 10:25 a.m. this branch was closed. It's frustrating. Wells Fargo Bank is turning into a dumpster.
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June 2023 by Marty Vrooman
Tried to make a deposit for my dad on his acct the ATM ate his card then wouldn't give it back to me.
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May 2023 by Johan Perez
Miss Della made me sit for 50 minutes to then tell me they can’t help me, very bad service. Not coming back to this bank
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April 2023 by Juan Carlos Ramos
Very unprofessional staff. The branch closes at 5 pm, I get there at 4:35 , it was practically empty , at 4:40 got my turn , we can’t service you , you have to come in the morning, a lady told me, my issue was so easy can be resolve in minutes , with just one call. I don’t recommend going to that branch. Because of these types of employees is the reason business go down.
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April 2023 by Beatriz Ramirez
Wao, waiting too long to be assisted in customer service. No people here, but they don't call. Empty bank , and waiting , and waiting, and waiting. They just talking each other.
