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July 2025 by Shawn Christenson
Don’t know why but three times now I show up around 5:20 and they r closed lights on and no one inside no one answers phone and they wonder why people get mad.
Says they r open till 7pm
And yet there is no one there to help you just ridiculous.
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April 2025 by carlos morcate
My daughter went to the store to hook up her own phone with MetroPCS and they hook it up to my account for all my permission incredible
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November 2024 by Lois De Lisle
Great service
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October 2024 by Lori Parano
In June my son asked me to purchase a phone for him, because he was getting out of the hospital and needed it. He had a phone with MetroPCS by
T-Mobile, but it was destroyed in a robbery and the number was canceled.
He was unable to do anything about it for a year, so I contacted MetroPCS (online). The rep gave me a free phone, charged my card for the first month, said he would send our receipt/info to my email, then said goodbye. HE NEVER SENT IT! My son got out of the hospital, the phone came and we took it to 5 different MetroPCS by T-Mobile, between Key West and LaBelle, Florida!!! NO ONE wanted to help. Everyone told us to get online and get them to take care of it! So all I had was a phone and no way to activate it! After about more than 35 phone calls to Metro PCS by T-Mobile I'm still sitting with a phone in my hands that I cannot do anything with. In the meantime, my son needed a phone! So I went to the LaBelle store and purchased one. Andy was GREAT! He even got his old phone number back.!!! BUT, this is not the end of the Story!
Both my husband and my phone, started to swell up. He was able to recover his info, I was not. We needed phone and maybe, NEW Carriers! I was MAD! Mine, actually blew up! My son talked me into going to MetroPCS by T-Mobile, I did and I've had nothing but trouble with mine. Because, it seems mine has a mind of it's own. I went in to talk to the people at Metro in Labelle.
They couldn't help. I'm trying to work with it, but I'm getting a LOT of headaches!!!
Andy was very good with my son! What happened?
Can you help me?
Rev. LJP
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August 2024 by Hachi Casey
Worst service I have experienced with business today. Claudia who claimed to be store manager and regional manager.
Was inadequate with information to solve problems with phone purchased only a week earlier.
While there at this facility they seemed more interested in her personal phone call. Along with making a pocketbook purchase off some guy who walked into their store off the street.
Service, answers and any sense of basic communication was impossible. Little understanding or command over the English language.
Would not recommend this business to anyone.
They are only interested in selling customers phones and after there are they problems, they do nothing to make it right.
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July 2024 by Lizahy Rodriguez
Very good attention from the store workers.
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July 2024 by Laura Asenjo Molina
Very good workers
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July 2024 by Nancy Ferrill
Good place for cell service. Was helpful
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March 2024 by Mark Campbell
Not enough help there when I went there. You think Saturday would be a busy day, and you would have more employees
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January 2024 by Jesús Pardo
11:00 and they still don't open
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August 2023 by Tauro Libra
Mamo and expensive
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June 2023 by Botes Cubita
Excellent
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March 2023 by Rosa Ben
Very attentive
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March 2023 by R M
Very attentive
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March 2023 by Daylin González
(Translated by Google) Today I went to the store that is at 84 W Hickpochee Ave, Labelle, Fl, 33935 and I had bad service from the clerk, I went to buy a Sim Card and she told me that they couldn't sell it to me there so sell it to me I had to buy the complete plan and activate it there, I told him that because if I had spoken with a representative and they had told me that they sold it to me there, I did not want a complete plan because I already have a family plan, so I left and I called a representative again and she told me that when she returned to the store to call for a representative to speak with her, because they had to sell it to me there, I went back and this is what I did, when the representative spoke with her, she was told that to sell it to me she had to take the phone when that was not what she told me because I have the phone that is compatible with the Sim Card and that she had already run out of Sim Cards, of course she was going to say and what By chance I had already sold them all, of course I made the complaint and I hope they give a solution to this because people like her should not be paying customer service, right now I have the lowest opinion of metro and I will change company since with this experience I do not want to continue with the metro, for me to buy a Sim Card I have to go to a store that is 1 hour away from me, because I am not going to return while this clerk is working in that place. I hope no one else goes through what I went through today.(Original)Hoy fui a la tienda que está en la 84 W Hickpochee Ave, Labelle, Fl, 33935 y tuve una mala atención por parte de la dependienta, fui a comprar una Sim Card y ella me dijo que ellos ahí no me la podían vender que para vendermela tenia que comprar el plan completo y activarla ahi, yo le dije que porque si yo había hablado con un representante y me había dicho que ahí me la vendían, yo no quería un plan completo porque ya yo tengo un plan familiar, entonces me fui y volví a llamar a un representante y me dijo que cuando volviera a la tienda llamara para que un representante hablara con ella, porque ahi me la tenian que vender, volví y esto fue lo que hice, cuando el representante habló con ella está le dijo que para vendermela tenia que llevar el teléfono cuando no fue eso lo que ella me dijo a mi porque yo tengo el teléfono que es compatible con la Sim Card y que además ya se le había acabado las Sim Card, claro que iba a decir y que casualidad ya las había vendido todas, por supuesto que hice la queja y espero que le den una solución a esto porque personas como ella no deben estar prestando atención al cliente, ahora mismo yo tengo la más mala opinión de metro y me cambiaré de compañía ya que con esta experiencia no me dan deseos de seguir con metro, para yo comprar una Sim Card tengo que desplazarme a una tienda que me queda a 1 hora de camino, pues no pienso regresar mientras esta dependienta se encuentra trabajando en ese lugar. Espero que nadie más pase por lo que yo pasé hoy.
