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January 2024 by Jesús Pardo
11:00 and they still don't open
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June 2023 by Botes Cubita
Excellent
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March 2023 by Rosa Ben
Very attentive
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March 2023 by R M
Very attentive
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March 2023 by Daylin González
(Translated by Google) Today I went to the store that is at 84 W Hickpochee Ave, Labelle, Fl, 33935 and I had bad service from the clerk, I went to buy a Sim Card and she told me that they couldn't sell it to me there so sell it to me I had to buy the complete plan and activate it there, I told him that because if I had spoken with a representative and they had told me that they sold it to me there, I did not want a complete plan because I already have a family plan, so I left and I called a representative again and she told me that when she returned to the store to call for a representative to speak with her, because they had to sell it to me there, I went back and this is what I did, when the representative spoke with her, she was told that to sell it to me she had to take the phone when that was not what she told me because I have the phone that is compatible with the Sim Card and that she had already run out of Sim Cards, of course she was going to say and what By chance I had already sold them all, of course I made the complaint and I hope they give a solution to this because people like her should not be paying customer service, right now I have the lowest opinion of metro and I will change company since with this experience I do not want to continue with the metro, for me to buy a Sim Card I have to go to a store that is 1 hour away from me, because I am not going to return while this clerk is working in that place. I hope no one else goes through what I went through today.(Original)Hoy fui a la tienda que está en la 84 W Hickpochee Ave, Labelle, Fl, 33935 y tuve una mala atención por parte de la dependienta, fui a comprar una Sim Card y ella me dijo que ellos ahí no me la podían vender que para vendermela tenia que comprar el plan completo y activarla ahi, yo le dije que porque si yo había hablado con un representante y me había dicho que ahí me la vendían, yo no quería un plan completo porque ya yo tengo un plan familiar, entonces me fui y volví a llamar a un representante y me dijo que cuando volviera a la tienda llamara para que un representante hablara con ella, porque ahi me la tenian que vender, volví y esto fue lo que hice, cuando el representante habló con ella está le dijo que para vendermela tenia que llevar el teléfono cuando no fue eso lo que ella me dijo a mi porque yo tengo el teléfono que es compatible con la Sim Card y que además ya se le había acabado las Sim Card, claro que iba a decir y que casualidad ya las había vendido todas, por supuesto que hice la queja y espero que le den una solución a esto porque personas como ella no deben estar prestando atención al cliente, ahora mismo yo tengo la más mala opinión de metro y me cambiaré de compañía ya que con esta experiencia no me dan deseos de seguir con metro, para yo comprar una Sim Card tengo que desplazarme a una tienda que me queda a 1 hora de camino, pues no pienso regresar mientras esta dependienta se encuentra trabajando en ese lugar. Espero que nadie más pase por lo que yo pasé hoy.
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September 2022 by Christine C (Chris)
Very nice people at this store. Cheap service no contract which is great. However, the unlimited 4g service is not working great. It's off and on all day and the signal is very weak. I'm gonna have to switch unfortunately because it's just so frustrating. One day I get 4g the next it's 2g . TMobile is stealing money. My 5g cell doesn't work until I drive up the street to get 4g. The other companies work in my home because I had someone test their phone so. It's not good especially if you drive from Central Florida
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September 2022 by Kelly Rodriguez
Very nice people work there nice gentle man help me to choose a phone and set it up for me very much appreciated
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August 2022 by Samantha D. Jean
Went smoothly, the cashier was really helpful and clear throughout the process of getting a new phone + plan!
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July 2022 by Chris Borowiak
They don’t know how to answer a phone when someone calls the store ever guess they don’t want business I could never get a hold of this store
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December 2021 by Fabiola Echeverry
(Translated by Google) I really like the customer service, I was satisfied and I can recommend it.(Original)Me gusta mucho la atención al cliente,quedé satisfecha lo puedo recomendar.
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June 2021 by Jurassic Expedition
I messaged T-Mobile and 1 minute later they said they were outing a expert on the message system and they asked for my order and told me the date my phone would come and it only took 4 minutesThank-you christian for your help
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February 2021 by Jose Gutierrez
(Translated by Google) Metro I like they are very friendly and responsible(Original)Metro me gusta son muy amable y responsable
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November 2020 by Lando
Leo was a big help great costumer service
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October 2020 by Angela Mendoza
service was great ,employees were super sweet and took their time to talk to me and explain the promotions !!!
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September 2020 by Jimmy O.
The service was the most unprofessional, Jeison the store manager was not helpful or even cared to try and assist with my problem, I have been a customer for many years and in the last 24 hours I have had the worst experience with metro pcs. I will be looking for other carriers for better customer service.
