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January 2024 by Trevor M4ZT (MasterofDemonz)
Not very good at customer service skills. Lady working today at the counter on the left was very rude. Would recommend trying another nearby Bank of America
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February 2023 by Jordan Halligan
Branch manager Angie went above and beyond for me! Thank you
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February 2023 by Robert MacCready
Banking is easy at b of a
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July 2022 by Zoamy Bonilla
Always a good experience at BOA. Staff is polite, professional and helpful. Will visit this branch again!
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June 2022 by Rello
I have an account and my job wrote company payroll checks on BOA and they take a week to clear on here. Bank absolutely sucks. Closing my account.
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September 2021 by Daniel Kerr
This place charges 8$ to cash a check if you're not a customer. Even my bookie has lower check cashing fees
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May 2021 by Steven Read
Understaffed!!!!! Close half their drive-up lanes and lobby OVERFLOWS!! Long wait times at drive-through, LONGER still in lobby!!
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March 2021 by Lorina Broda
Made an appointment in person over 3 weeks ago for today at 12pm. I received a confirmation phone call and email. I arrived at this location to find the doors locked. There is no notice posted telling why they are closed. BOA customer service could not give an explanation for this bank being closed. Time to go to another banking institution.
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March 2021 by Rob L.
Awful service, receptionist had rotten attitude, went in for notary service and not only was it unable to be completed in a timely manner, their policy is to expect all documents to be handed over for their review when all their job is, as a notary, is to verify signature against ID and witness the signing of designated pages. Not to mention they entered all kinds of information on our account regarding the documents we were trying to get notarized. What gives them that right? It's none of their business other than to witness and notarize. We left and went to AAA in Lake Sumter landing who requested only the page to be notarized, as expected. Not coming back to this BOA branch.
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March 2021 by shawn callahan
I did not have to wait long after walking in. Kristina set my appointment and Donna. Donna was safe and very knowledgeable of Bank of Americas products. She noticed where I needed to update my personal information and helped with that. Donna also ate crow saying how good Tom Brady is EVEN being a Cowboy fan. Very personal people and make you feel welcome
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February 2021 by Shirley Benoit
Security greets you and directs you to tellers or where you need to go. Teller was very professional and nice. Clean bank and well dressed employees.
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February 2021 by Rachel Daniels
The drive through is closed. One teller total.
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January 2021 by Sergio DiMaggio
Poor customer service no tellers inside only two tellers a drive-through long lines as a business owner I consider pulling my money out and banking elsewhere credit unions have shorter lines and faster service
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November 2020 by Thelma Ford
This bank makes so difficult for seniors to do business.
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November 2020 by David Suhr
Have 6 accounts with BOA and been doing business over 20 years. What’s happened?Customer service is terrible all over the eastern seaboard. Many branches not open. When traveling to find one that is, you wait and wait and wait for service. When questioning people are very defensive. And we do many of our transactions online as you want us to.Looking to change banks.
