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March 2024 by Frank Caramanica
Stay away from this place.
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March 2024 by McKenzie Cornish
Didn’t receive half of my order for the second time going! They didn’t even give me a straw so I had to go to the store across the street to get one. ?
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February 2024 by Katurah Futch
Donuts always seem stale or old , and the staff seems distracted ALot of the time.
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February 2024 by wayhal55
We came from Quest after blood work to this D.D and should have walked out immediately. There were literally no customers here at 8:30 A.M, all restaurants in Lady Lake that serve breakfast at this time are packed. We ordered 1 everything bagel toasted and butter on the side, and 1 bagel w/egg/bacon /cheese, no butter. lightly toasted. The egg bagel was not toasted and very cold - everything bagel was toasted but loaded with mostly melted butter. Brought BUTTERED bagel to counter, nice young man took it back and replaced it with a cold bagel and 2 pats of butter and charged an extra 25 cents for the butter. I didn't complain about my cold sandwich since I was "starving" I had to fast the night before. The W bathroom is disgusting,.......we should have went to Panera Bread instead. Tried to call Dunkin later to speak with Mgmt. nobody answers phone.
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January 2024 by Rock
Went through drive through, ordering was simple, and service was ok.
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January 2024 by Maryame Duhh
Just worked a 12 hour shifted to to be ignored for ten minutes and ordered food for the kids that was not cooked and ice cold. One chicken and pepper and one egg and chorizo wrap bother ice cold uncooked Called three times . Disgusting. . So disappointing. I will be informing everyone on this poor
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January 2024 by Victoria DiGiulio
Rude staff. Terrible experience, will never recommend!
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January 2024 by Amy Dustin
Absolutely disgusting customer service. The young girls working are behind the counter preparing orders and can't keep their hands out of their hair or off their face while preparing food. Completely disgusting. I was having issues with my car overheating and I was unable to sit in the drive through line to get my order. I went inside to get my order and they staff was very snide and just simply rude. Said it was against company policy. AND THEIR STORE MANAGER WAS PRESENT! I have been a Dunkin customer longer than their staff has been alive and never heard of such. And even if it is company policy the way in which they approached the situation was simply disgusting. District manager will be be definitely contacted. This makes the whole franchise look disgusting.
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December 2023 by Magen Gallo
I went through the drive thru and the lady was very rude. I asked for a medium iced latte with white chocolate and she asked me if I wanted cream and sugar so I said the latte comes with cream and she says “then you should have said that” because she didn’t hear me the first time when I asked for the latte… then after I order my sandwich and a donut she gets frustrated and scoffs. I was ordering clearly and quickly. No need for all that attitude. Then my mother didn’t like her coffee so she asked for a refund and the girl said she would get fired if she gave her a refund. This isn’t the first time I’ve had a bad experience here.
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December 2023 by Cruisergirl
We stood in line for 20 minutes only to be told 2 different coffees we ordered were not available. Why are they on the menu if you don't have them? There was 1 girl working, taking and filling orders. We left without coffee and were very frustrated. We have not had a good experience at any Dunkin we have ever been in.
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December 2023 by Evan Dickens
This may be my first Google review in a long time, but it’s worth it. Today was my second time having a horrible experience at this location. I have completed a survey and hopefully will be contacted. The person at the drive thru was rude. I had to repeat my order to them at the window and they told me to pull up and they would just “figure it out”. Well they didn’t. After coming out to ask me twice what my order was while parked, I still left without hash browns. Unfortunately, not time to go back inside. I couldn’t believe it. Two in a row. Not good.
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December 2023 by Richard Woodkey
Doughnuts were tough to chew -- at least a day old, if not older. The store was closed at 6:00 P{M -=- not 7:30. In previous years this was my favorite go-to store. Now it is terrible. What little stock they have on the shelf is very scarce and old. Very poor management and customer service is nonexistent. If you want fresh and tasty selection, go to WalMart, Winn-Dixie, or Publix.
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December 2023 by Valerie V.
I came here a few times and it has always been pleasant. HOWEVER, today I had a friend in the car with me and the order was a little bigger than normal but nothing over the top. This female person (because I refuse to call her a lady or a woman) said "I don't know why they ordered such a big order through the drive thru and didn't come in." Something must have happened cause even the lady who is always pleasant had an attitude.Hope her day gets better.Also my friend's sandwich was burnt.
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November 2023 by Billy J.
This has to be the worse dunkin experience I ever had :(They were not doing mobile orders at all. It was quicker for me to cancel the mobile order and wait in the link at the register.The employees were literally yelling and screaming at each other. This dunkin seemed like the most unorganized coffee place ever run. I think I'll be avoiding this one for a while.
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November 2023 by Gina Paws (Jelly)
Place looks ok, but I always get not the best service at this place either drive thru or inside . I'm sorry but I take long breaks , like months to come back to this place hoping for a change . They don't seem to care and just make their drinks with no love . Last year that made me take a very long break was that my hot drink was cold and my matcha was with expresso .... why . I do hope the best for this place .
