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February 2024 by Gary Cochran
Fast and Friendly service.
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January 2024 by J D
So I went in to have my brakes and my rotors changed, and there was a little bit of a discrepancy on pricing, where, at the expense of my confusion the store manager, Aaron took it upon himself to still honor the price that I thought I was quoted at… not only did he honor the price but as ashamed, as I am to admit this, I was extremely belligerent and rude, because I felt like I was being taken advantage of. Hindsight is always 2020 as I soon discovered that there was an error on my end, and I had to pin my tail between my legs. I must say this he (Aaron) in no way shape or form needed to do this, especially considering the fact that he had a written quote right in front of him that I had signed. However, because I was dealing with two different employees, there was just a little bit of confusion on the back-and-forth between the two of them. To be quite honest, I was absolutely shocked that somebody would go above and beyond what was necessary to fix the problem, but Aaron did that, when I would’ve kicked my own self out of the store, Not only did he fix the problem he was excellent in explaining everything to me in terms of what needed done right now, and what would need done in the not too distant future. I came from a horrible experience with a mechanic, so it was a breath of fresh air to have somebody who treated me like a human being, and not like a bag of money. If you need a great, honest, reliable, and trust worthy mechanic, this is where you need to be.
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January 2024 by Craig Sumners
Quick diagnosis of starter issue/replacement, they called back to recommend a serpentine belt because they heard a squeak, they called back again to recommend replacing the battery (even when it had 5/22 on a 3 year free replacement battery). I declined and later had both Walmart and a local Goodyear in VA load test it. Both tests showed a very strong battery. Be careful with upsales!
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January 2024 by Richard A Church Jr
Fixed a nail in the tire.
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December 2023 by Elaine Rau
I had a 10 AM appointment today to have a code on my car checked. I told him yesterday when I made the appointment that I wanted him to do the diagnostic. I arrived 9:45 they took my car. They did the code and I don’t know when they did the diagnostic but it was two hours before they came back and told me that it was my thermostat. They then had to order a new thermostat. My appointment as I said was 10 AM. It is now 3:30 PM. I am just getting home from there. Because whoever ordered, the thermostat dropped the ball and it didn’t get ordered. The young man at the desk was a very nice young man, and I’m sure the work they did was excellent because Goodyear always does excellent work, but and that’s a big butt he was shorthanded today, but I heard him numerous times on the phone telling people without appointments to come in that he would fit them in. This doesn’t sit well with me when they were those of us who had appointments who were sitting waiting for our cars to be done, and they were not done
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November 2023 by Debbie Carr
Employees were very professional, courteous. Did a thorough job of checking out the entire vehicle. Explained some things they noticed, gave recommendations but the repairs were totally up to me. Highly recommend ?
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October 2023 by Josh Kerrigan
Worked with Aaron, who was determined to turn a bad experience (from another tire shop) into a good one. Would absolutely get my Mercedes serviced here again in the future. Excellent customer service.
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October 2023 by Betty Baker
Didn't shop here, but they let me use their restroom!
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August 2023 by Marco Velis
SCAMMERS! My daughter took her car for a minor problem to be fixed, they charged her 160$ just for a diagnostic plus 10$ for parts that she did not receive and taxes over the labor. When asked how much the cost of the repair would be they said they could not do the repair was needed. Also when asked if the 160$ from the diagnostic would be deducted from the repair their response was "Sometimes but since we cant fix it here we need to charge you 160$ for the diagnostic labor." I ended up taking the car to a local mechanic where I was charged 180$ for parts and labor total. I would not recommend bringing your car here for any type of labor that is not tire related.
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August 2023 by Luna Trench
My sister went due to her car overheating and they charged her $160 for a diagnosic and marked it as labor which took 2 hours. On a random piece of paper they wrote 2 parts that the car supposedly needs and told her it would take a few days to get it and that they recommend she take it elsewhere for the repairs. Don't waste your time or money. Especially as a woman as they clearly rip you off.
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July 2023 by Sherry Clark
I stopped in last week while on vacation to get a new tire on my husband’s car as we picked up a nail. The men working were all very nice and helpful. They got my daughter me and me out in under an hour. I’d love to leave 5 stars because of the service. But the problem is that their a/c is broken and had been for over a week. When we were there it was well over 90 outside and 96 on the inside. These are inhumane working conditions and Goodyear should be ashamed of themselves for allowing this. I called corporate when we left the store and today, a week later, they still don’t have a/c. This is unacceptable and I will now rethink where to get new tires on my car before winter hits (we live in Ohio, we were on vacation). I don’t want to support a company who won’t have decent working conditions for its people.
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July 2023 by Elizabeth Hart
They fixed my car alignment that a previous shop had messed up and were very honest with me about when my brakes needed service. Very friendly, efficient, and competent. Plus, good deals!
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July 2023 by Jennifer Ponicsan
I had to have my car towed to the shop because it wasn't starting at all. Aaron took the time to work on it first thing in the morning and by the next day it was up and running again. Much faster turnaround than other shops I have been to for less issues. Turned out to be multiple sensors that had gone bad! Service was great; Aaron was very friendly, honest, and the price was very fair. Definitely recommended.
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May 2023 by Andrew Bittel
Fast friendly service had me in and out quickly, diagnosed what another shop missed and honored the $50 discount.
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May 2023 by - “Rotorhead100”
Stopped in to see about a possible nail in a tire. One of the techs greeted us almost immediately and said one of the managers will be with us shortly. That "shortly" started to extend into a number of minutes. Now, normally that would not be an issue but apparently the manager was behind the office window doing something and couldn't be bothered to address the customer standing there. We left and went somewhere else. Might recommend you look elsewhere too.