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August 2023 by Compound Realty
This facility has really turned it around, I could never getting ahold of them last year but now they pick up the phone instantly or get back to me within an hour.Last month my assistant thought autopay was turned on but I got a late fee after a few days. I called in explaining that they were confused and hadn't checked the right place, and they removed the late fee and even gave me 5% off my months rent for getting in touch with them and using autopay.Definitely will be recommending them to friends
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April 2023 by Sunny Shores
This stoage company offers larger units and well priced. Reserve one before they are all gone..
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October 2022 by R G
Great location, no issues and very competitive pricing. Along with 24/7 access.
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February 2022 by Mark Shandrow
Great customer service. Super easy access too.
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November 2021 by Legend HCS
The price increase for the quality of the place is to the point that your better off choosing the other facilities in the area. I have been making payments on time every month for a year and a half now, was originally $140ish for 2 units, then jumped to $170ish, now it's at $232 a month, I tried to discuss the price increases with the staff but after speaking with 3 different people, Spencer, Josh and Hunter, I never got any call backs and they just charged my card without contacting me as promised. I will be moving my stuff out in the next 2-3 months anyway. The owner may get this last $500 out of me, but he won't get any future business from me or anyone I know.
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November 2021 by Heather Ann
The price jump is not worth it anymore. Much nicer places for similar prices at this point.
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September 2021 by Morgan's Whole 9 Yards
I was with this company back when John owned it and it was at 85 bucks for their biggest unit prices raise a lot with less pesticides.
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September 2021 by Janene Doherty
I rented a unit to store our families belongings after my father-in-law passed away and when we showed up with things that meant the world to us I was shocked and appalled at the condition of this place. It looked like a ghetto. We opened our storage unit and it was full of garbage trash and discarded things from the previous tenant. Not only that but there were discarded couches furniture trash all over the entire property. There's no security. There's no one there to talk to. You can only reach them by phone. If you care about what you're storing don't put it here. Luckily our movers suggested Southern self storage and we immediately went there instead. It was climate controlled had cameras everywhere had a keypad to sign in and it had someone that lives on site in a beautiful clean facility that is well managed. If you care anything about what you're storing do not go to Lady Lake Self Storage.
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September 2021 by Wilfredo Rivera
Absolutely terrible! The website is outdated and I can never get a hold of anyone through email or phone. Their automated phone system hasn't worked in several months and I can't reset my password on the website so I have to call them to pay but they never answer the phone! The last 2 months I have left messages for them to contact me back about payment and they've taken it upon themselves to take the payment out of my account without speaking to me. Go somewhere else!
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July 2021 by Jeannie Doherty
I rented a unit to store our families belongings after my father-in-law passed away and when we showed up with things that meant the world to us I was shocked and appalled at the condition of this place. It looked like a ghetto. We opened our storage unit and it was full of garbage trash and discarded things from the previous tenant. Not only that but there were discarded couches furniture trash all over the entire property. There's no security. There's no one there to talk to. You can only reach them by phone. If you care about what you're storing don't put it here. Luckily our movers suggested Southern self storage and we immediately went there instead. It was climate controlled had cameras everywhere had a keypad to sign in and it had someone that lives on site in a beautiful clean facility that is well managed. If you care anything about what you're storing do not go to Lady Lake Self Storage.
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June 2021 by Robert Wyatt
No notice of latest price increase. I started at $85 now $126.50. I don’t see this price listed ??Horrible accounting especially if you pay outside of their website. I use my banks auto bill pay and they always tell me they didn’t get the payment and will auction my unit. The maintenance of the property is horrible (NONE). NO security cameras and a hokey chain link lock on the gate.Yes, I am working towards a quick exit.Store your stuff elsewhere.
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May 2021 by Thomas Mann
Great facility very safe and protected. I like that I can access them at any time, with full certainty of my belongings being safe. I love this place
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May 2021 by John Doe
This used to be a great place to store things until John left ever since John left been garbage.
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March 2021 by calum m
Great storage experience, easy to work with management and I knew my stuff would be safe! 5 stars
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January 2021 by Kelly Heck
I can't ever get a hold of the staff and making a payment the last few months has been a nightmare! Their automated payment system has stopped working and I can't get reset my password through their website. I don't recommend them.
