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December 2023 by Lori Andreas
I was told I was welcome to get a second opinion. So here are the results of doing that. Just went to a reputable, non-corporate dentist and the exam results were much different than given at Lady Lakes Smiles. No bleeding gums and no deep pockets. I will be on a regular 6 month cleaning schedule as I was previously on before moving here. Lady Lakes said every tooth was bleeding and I had many deep pockets in the 5, 6, 7 range resulting in the need for $1000 worth of scraping & planing initially with more frequent periodontal disease level cleanings from here out. Be aware if using this dental office. This office seems to be more about making money and hitting quotas at the expense and pain of the customer. I don't usually leave reviews but feel this one was warranted.Update: Received a generic response asking me to call and talk about what they could do better. Why don't you send me what I have asked for 3 times now and still haven't received? It's such a simple thing so why don't you start with that? Unbelievable!If I could give 0 stars I would. The dentist did the pocket test and supposedly found all kinds of deep pockets in the range of 6 and 7 even. I was just at my dentist at the end of April and was told all is well after they did the same test. The dentist here told me (not asked me if) my gums bleed when I brush. That is not true. They never bleed. They worked up a $947 initial deep cleaning plan (which included a small discount to bring it to that price) and said I would need more frequent cleanings. He said I was welcome to get a second opinion. I have called 3 times asking for them to email my records and was told each time they were sending them right away. I still don't have them. I am guessing there is a reason why they don't want me to have them. I called my previous dentist after my appointment here and he said he would find me a reputable dentist. This place seems very shady both in their exams and promising to send your records. They will even try and tell you your previous dentist missed things. Seems they just want your money and to keep you coming back for things you don't need.
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December 2023 by Bob Smith
Kat was great today during my dental procedure. I really appreciate her amazing bedside manner as she truly cares about her patients. Later that day Dr Alex called to see how I was doing. It meant a lot to me that he took the time to do so.
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December 2023 by Bill Smith
Always a pleasure to go to this dentist office here in Lake Nona. Everyone is so nice and kind and are concerned about you. They are a top notch group!
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December 2023 by nasiya Smith
This office is ridiculous. I came in person with their name on my card as a new I was told they had to get my insurance card and ID to call and verify that they were in network with me after I had just spoke to CIGNA once I was verified I was scheduled an appointment for November 7 at 3 PM, now the day of the appointment I get a call saying They do not take my insurance after I had a follow-up call this week to confirm my appointment I would like to know why they pick and choose who they want to serve! The office manager goes on to say Anna is new and it all through the cracks after Anna spoke with two of her coworkers and showed them the insurance card they told her to call in verify to be on the safe side in the. Schedule in she did all of that I just see a business for few. And 3 woman at the front who is giving eye gestures to whom they will services. I called my insurance back to verify he said they are in network in that they shouldn’t have ask for the id or insurance unless they were going to service me.
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December 2023 by Deborah Frye
My whole experience was really good and I hate going to the dentist. The staff are all really nice and patient with you. The hygienist and dentist are very knowledgeable and the office keeps very up-to-date with their technology and procedures.
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November 2023 by Rondella Alday
Lady Lake Smiles and spits in your face! No one has ever returned my calls. I was really hurting after 6 of my teeth were pulled . l called the office trying to get ahold of the oral surgeon. No one ever answered my questions. I called one more time and was told that the surgeon said that the pain was normal. It was so painful that I finally decided to make another appointment. Then I found out that my that I had a tooth underneath a crown that was now broken. It needed to be pulled too. How about 10 days later I got another appointment with the oral surgeon and found out that he had never been consulted and been told how much I was hurting. I was told that I was going to get a partial and that they would put the tooth that they just pulled out they would put it in the right place in the partial. That never happened that was back in October. I haven't seen that partial it is now it is now closer to the end of October and I don't think I'll ever see that partial. A month ago I said that I had enough I wanted my money back. I'd call several times it seems that there's a lot of turnover in the office and no one's handling my claim and people that are in the office they have no idea how to get things going. I made such a mistake going there I really did they seem so nice but now they have my money. I'll probably never see it again. Lady Lake smiles but don't you turn your back on them. They say they are a full-service dentist office but they are only full service for a few days out of the month and it's very hard to get a hold of their specialist because they're not never in the office. I drove one hour out of my way because I thought I had found a good dental office. I was such an idiot.
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November 2023 by Colleen Syson
I'm very pleased. Dr Joseph and everyone on his staff very caring. I liked that Dr J continually spoke to me throughout my multiple procedures. Everything done in one visit! Special kudos to Hygienist Melinda!
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November 2023 by Steve Lamb
The front desk is nice. The doctor was very thorough, but my dental hygienist Melinda that did a terrible cleaning job with her attitude on top of it. because she had to do my cleaning by hand and not with the sonic cleaner which hurts me but she did not care and she told me all about it, it’s time for her to retire.
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October 2023 by Billy Arment
These folks are incredible! I am impressed with their work, ethics, and skill. I’m concerned about pain at the dentist but, these professionals have cared for me pain free. God bless you all!
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September 2023 by kianna Krug
The staff was friendly and caring, I've never been so comfortable at a dentist office in my life, the DR. Was great and quick and explained everything clearly. I would recommend this office to anyone!!!!
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September 2023 by Keeks DaSneaks
My experience was excellent . Dr Nam and Ashley were amazing . Made me feel comfortable the whole time . Great place for sure !
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September 2023 by Will Enderley
Very well run office. Every staff member amazing. Best tooth pull by Dr Alshaar of my life. After a bad first impression I love this office.
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September 2023 by Gaye Sicari
Staff friendly, I felt very comfortable.Dentist is very thorough and discusses all concerns in detail.Finally feel like I’ve found a dental office that will take the time to care.
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September 2023 by Kim Zackery90
This is the most wonderful dentist family. The staff as well as the dentist. I was made to feel comfortable ( which I hate going to the dentist)They were all friendly and interested in my care. They had everything you need here, one stop shop. ?
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June 2023 by Paula Vermilya
Every person was professional and friendly. The office was run efficiently. The financial information was presented clearly. The dentist offered a solution for my cracked teeth and completed the procedure the next day. My last dentist of 4 years never mentioned any options. I am so relieved to have found Lady Lake Smiles. My husband is next. 
