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August 2023 by Jim B.
At the cafe, you used to place & pay for your order at a kiosk & wait for your number to be called. Now they removed the kiosk so you have to wait in a long line to place your order, wait for it to be prepared, then pay. To make matters worse, there's no menu at the register. They no longer offer coke products at the soda fountain. :-(
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July 2023 by Anthony M.
I've been a member of sams club for 25 maybe longer, I have been shopping in the villages sams club since they built it. Well today I went to the meat dept about 5:30 pm looking for 6 racks of babyback ribs none in the meat case, a tall older meat employee came out after ringing the bell looking miserable, I asked if he had any babyback ribs in back. He tells me they close in an hour in a half, I told him I still need 6 babyback ribs. He had a miserable face on and didn't want to go see if they had 6 babyback ribs $60.00 worth of meat in back because they were closing in an hour in a half. He finally walked back to the cooler and immediately back out no way this miserable employee looked..I told the manager with some choice words of what I thought about this employee.. I purchased the ribs at BJ'S plus other items equalling $160. Sams meat dept needs to find employees like bjs who are awesome and go out of their way to help you. No one has ever treated me the way that clown at sams did. I spend alot of money at that sams especially the meat dept but now sams will be last choice this year until my membership expires..I will not renew!!
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December 2022 by Hoa Dupree
Very enjoyable without crowded, disappointed you didn’t have pumpkin pies, not a very good planning
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December 2022 by Tara Marie
The people there are rude. The only nice one there was the lady with wine samples. The workers and customers are rude in this one. I will never go back! I shop in Apopka or Orlando usually and now I see why.
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September 2022 by Sa M.
Service is always excellent along with a great price especially on bulk items for a large family. They also have excellent baked goods, tires, OTC and prescription medications, prescription eye glasses, food, and tires. Their gas is always lower than most other stations in the local area.
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July 2022 by Diana H.
I had a pick up order that was supposed to be ready between 7:00-8:00 PM. I finally got a text message at 7:52 PM telling me it was ready and to text A when I arrived. I got to the store at 8:05 PM and texted A but received a message back saying "Sam's Club: Pickup order 9869210931 is ready. However the club is currently closed. Please check in during business hours. HELP = help; STOP = unenroll." . Nobody around!!! If they can't get an order ready before they close they shouldn't send a text saying to come get it!!!!
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June 2022 by Randy B.
Had a membership at Sam's Club and after my first year was up they automatically took next years membership fee out. Wasn't signed up for auto pay. When I called the store the lady was extremely rude, and hung up on me. Had to drive in to get this issue resolved. No customer service relations at all. I gave them one star but they don't even deserve that. Never going back to Sam's club again. Managers at the store don't care about their customers either. Sad!!
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March 2022 by Fred S.
Love sams club and stores like this. Couldn't find certain items in grocery stores like cream cheese but they have same Philadelphia cream cheese there in a four pack. So easy just kept other packages until needed later they had expiration date far enough out so no problem.
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February 2022 by Chosenoneholy1 ..
I called as a concern because my elderly parents were just there. They went to pay with there credit card/debit card and the cashier told her that she needed to put her pin in, and my mother told her that it was going to be credit. But the cashier kept telling her to put her pin in and my mother told her again to do it as credit. Then she went to tell her if she had another credit card and my mother had to use her regular credit card. I did not appreciate the cashier forcing my mother to put her pin in, that to me was harassment and I don't appreciate that. Cant wait for BJ's to open up and hopefully a Costco will also coming to the area. I called as a concern customer on behalf of my parents, and spoke to a manager name Kim. He wasn't of any help at all, he needs to be send to take some customer 101 classes. He didn't see that my concern had any value and that's very unprofessional.
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January 2022 by Robert H.
Too crowded, line for registers jams at the last corner. Too many people too close to me for the entire shopping experience. It will be good when more stuff opens up south of 44 to relieve the strain on these places. The Mediterranean salad is very tasty. There was no one to ask a question to about a TV, a big money purchase, no employee for miles.
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January 2022 by Robert S.
Too crowded, line for registers jams at the last corner. Too many people too close to me for the entire shopping experience. It will be good when more stuff opens up south of 44 to relieve the strain on these places. The Mediterranean salad is very tasty. There was no one to ask a question to about a TV, a big money purchase, no employee for miles.
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November 2021 by Tonya Smith
not in Lady Lake.. poor customer service and flow to to get out of the store..zero stars...
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August 2021 by Tracey J.
Very disappointed- I went to cook the salmon my girlfriend was so nice to buy for me and before I ever opened the vacuum packed seal I noticed over half a dozen bugs INSIDE the package. How infested must it be for this to happen and no one notice? Also, normally their fruit is good but has gone waaay downhill. Blackberries were fuzzy, blueberries were mushy and tasteless. I guess it is taking way too long did them to get from the farmer to us and they are not worth eating by then . Look before you buy!!
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July 2021 by Stephen B.
In another "holy s*** I can't believe it" moment of horrific incompetence in a retail setting, I went to try and get a membership yesterday and was shocked by the experience. I was actually going to buy a 70 inch TV and blow some more money on some ear buds, booze and groceries. My average annual spend when I had a Costco membership before I moved here where there is inexplicably no Costco was about $4-5k. Sam's club apparently could care less. Standing there waiting in line as they somehow have decided to do both returns and new memberships at a booth that is not even fully staffed, some guy is standing there jawing with the person at the register after he decides to get a credit card after signing up for membership. Both are completely oblivious to the line getting longer and longer and longer. In the other lane, a return for some type of small item is taking just as long. Again, the customer and employee involved in that transaction are completely oblivious to the long line forming. Finally, some clueless moron idiot of a woman comes over and says to move the line over to the side so that we are not blocking people trying to exit the store... Nope, don't jump on a register to take care of your customers who have been standing there for nearly a half hour now, just tell them in a rude tone of voice to get out of the way of people leaving the store. So I left and will never go back. No wonder Amazon is killing off physical retail.
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June 2021 by Lhtepgceo T.
Ordered tires, full set michelin; 5 day delay in advising the tires were received; tried to call for install appointment, several times, and the phone did not pick up or was put on too long hold. PS they do not tell the buyer that he has to get an appointment when they notify him the tires are now arrived. Finally drove to the sams, found 3 guys with no work in the bays, no one waiting in lot to get tires on, strange. Told to go to the tires desk inside and did. 15 min later, was told that the EARLIEST APPOINTMENT was about 3 weeks out. ????? what, no one in bays working today, and telling me 3 weeks before i can bring in my vehicle??? gave up and went to discount tire where I have purcahsed befdore; also got a 10% military discount and a $70 visa from michelin. Do what you want, but maybe you should avoid sams club on tires; service is not their middle name.