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March 2024 by Callie Giles
They have the best products for young kids and their skin.Also the employees are very kind and helpful and all their products are in stock every time I go
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March 2024 by D C
I love visiting this store people greet me as soon as I walk in and ask if I need assistance.They will continue to help even if that means running all over the store to get what I need . This is great customer service! My favorite thing is visiting the salon. My stylist is Ragesh she is the best I've ever had!! I will tell her what I want my end result to look like and she will make it happen. I've also noticed that the other stylist will ask her for help when needed. She is not only great at hair but is so friendly I could talk with her all day. I don't do a lot of reviews but Ragesh is worth it. If Ulta is smart they need to pay her more again she is worth it!!Thank you Ragesh
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March 2024 by nalani erskine
i love the staff, especially at the salon. val did such a great job with my hair!! i came in with really thick and long hair with a lot of split ends. she was super friendly, professional, and made sure i was comfortable with every step of doing my hair. 10/10 would recommend!!
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March 2024 by Quinn Fugate
Aimee is the best! Love her knowledge of the products! She came up to me while I was in store looking for products for my wife and she nailed exactly what I needed! I look forward to booking my wife and appointment at the salon with Aimee! Her attentiveness and expertise in her field can only just as amazing behind her chair! She really listens to what her customer want and needs! She is very welcoming and polite! Thanks again Aimee!!!
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February 2024 by Betty Holcomb
Did a pickup order curbside. Waited 20 mins, then I went inside. They couldn't find my order, but it was plainly laying on the counter. Poor customer service for curbside. Needs improvement
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January 2024 by Nisa Tucker
This has been the ulta I primarily shopped at for years. But tonight felt so special. THANK YOU ABY!! For being so attentive, allowing me to take up over an hour of your time with questions about make up, you showing me how to best apply foundation, concealer, blush, and bronzer. You walked me through some fabulous perfumes for my big day coming up so I could have memories with that specific one. I cannot thank you enough what an impact you made on my night.
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January 2024 by Robin Watts
Bought gift cards for Christmas presents. The associate pointed out that I should use their phone number so they would get points for the purchase (with printed receipts) She was very nice.
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December 2023 by Luv Life
Very nice store. Helpful friendly employees. Lots of product to choose from.Smiles r Free
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December 2023 by Cupcake McGregor
Friendly staff, clean store and affordable brands ?
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December 2023 by David Hartman
My daughter balled out this morning...lol
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November 2023 by Beryl Brodsky
Courtney was SUPER and did a super job doing my second ear lobe piercing. I called the store and it was easy getting an appointment with Courtney in the salon. She took me right to a chair and explained the process and ensured she knew what I wanted. Courtney took her time and carefully measured and placed dots on each ear. Then she showed me to ensure I was happy. She was careful and clean with the equipment. She showed me the earring choices to select; there are several. I chose the hypoallergenic silver colored hearts. I HIGHLY RECOMMEND Courtney!! Everyone in the store was nice and helpful.
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November 2023 by Jessica Rabon
Booked an appointment to have my hair colored with Ulta. I have done so at the Gainesville ulta many times. I was then basically ganged up on by the GM and two stylist with a list of reasons as to why they couldn’t preform my hair service. They didn’t go over alternatives with me if they had given me even a moment to explain that I understood and I was frustrated but would still be happy to get something different or even just a trim and blow out. I let them know I didn’t want to reschedule because I have a very hectic life and days off are hard to come by and they acted like I was trying to argue with them and got defensive. It was like they didn’t want to work on my curly and textured hair and were doing whatever they could to get me out of there. I understand they had a holiday party at 6 and said they had to get everyone out right at 6 and couldn’t go over. It was 4:15. The girl that I had the appointment with looked at my hair and almost immediately went to get her manager before even letting me explain that I wanted color *if possible* a trim and a blowout. As soon as I said I wanted color (at my color appointment) she shut down and didn’t want to hear anything else. I’m obviously not going to let someone who is telling me they are not confident they can preform the service on my hair, preform the service but they could have at least heard me out about the trim and blow dry before jumping all over me. It was embarrassing and really made me feel terrible the way they handled it. Like they wanted me to argue and fight, but I just wanted a trim and a blowout if they couldn’t do the color. Instead they tried to force me to reschedule the entire service. Then when I told them I had been canceled on a few times by ulta so I really wasn’t interested in continuing to reschedule the Manager said “well I’m going to look that up in the system then and see who’s doing that if that’s the case” as if I was lying. When they were also canceling my service so obviously it’s something that happens! They also looked at my current color and tried to say I didn’t have it done at ulta and they didn’t see it even though I literally have a selfie of myself in the ulta getting it done . They were defensive, argumentative, and unwilling to work with me beyond just rescheduling due to my textured and curly hair.
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November 2023 by Lisa Morris
Dasha was excellent!!
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November 2023 by Laura Anderson
Salesgirl was very helpful in ordering my perfume that you don't stock in the store.
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November 2023 by Jenny Lynn
Ladies were very helpful & informative! Store was immaculate
