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May 2023 by Shannon Bowen
I have had an account at this location for almost 10 years and always had great customer service. Recently our account was hit with fraudulent charges back to back. We called, filed reports, and came into the location several times to fill out paperwork and did everything we could to rectify, even going as far as to call the location where the fraud had taken place asking for resolve. We even asked if the police could do anything, nothing could be done.Within two months our account was charged fraudulently twice, then we were hit with overdraft fees from the fraud charges, being told it was our fault we didn't have the money to cover the charges. This put a strain on my family. The bank employees and manager acted as if was our fault and treated us as such, even taking away our ability to have a debit card for the account. It was insulting to say the least and I have never been treated this way, being a loyal long time customer. I am still very upset at how this was handled and can never recommend this bank now.I went next door to Chase and opened a new account and have been very happy.
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April 2022 by Mavis Lilly (Mave)
I have been part of something very special here.My grandparents were long time customer of USB before when it's name was Umatilla Southern Bank. And the founding branch as well. I am 55 now and have been a patron myself for many years. Of course there are now many more branches which was the reason for the name change. Great customer care hands down. I feel at home when I am there. Thank you all for generations of service.
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January 2022 by Chad Chenoweth
This is definitely a great place to bank. They are a hometown bank that has very friendly employees. They offer free checking and savings accounts. I'd definitely recommend this bank to anyone wanting a quality banking experience with friendly service.
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September 2021 by Ms. T
Always a good experience here. Thank you for the great service.
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September 2019 by Nancy Gates
Great personal care. I was helped from beginning to end applying for a mortgage loan as a first time home buyer. I got the best rate and personal one on one customer service from everyone !It’s a great bank!
