“This is by far one of the best smoke shops around both employees I have met so far Danielle and Zain are absolutely awesome and very welcoming this is definitely my new go to smoke shop for vapes CBD hemp etc”
“Just a friendly warning from my experiences take it or leave it ??♀️
I've been coming to these locations for 2 years and the owner of these locations Adam has been knowingly selling defective pens I've been going to his Leesburg location primarily over the last 2 years and every single ooze pen that I have ever received from his location specifically has gone defective after 33 days at the most and 15 days at the least I continue to give my business to this location because it's right down the street from my house But when Adam makes it very clear that he is promoting bad business practices and refuses to replace almost a $40 device. I cannot see myself giving my money to any of his locations. And I don't advise anyone else to do so either. Businesses need to do right by their customers. This man knows that he sells defective devices at his Leesburg store. So i'm positive that it doesn't matter about other locations to him. Very disappointed
After asking for the email address to file a complaint ( because it was offered) Which wasn't given to me.
Adam said if he had a new pen that he would exchange it for me after all of his outright refusal to do right by me as a customer. He finally says that at the last minute. After I ask for refunds and that I just wanted to go home. And they didn't even have one available.At this point I just want my money back and he refuses to do that. Because all of his smoke shops are no refunds and no exchanges despite him knowingly selling defective products.”
“Friendly staff big selection the one particular young man in there to help me get a vape a nice one when I only had $20 in my pocket 25 and that's the only sweep show up I'll go to they keep it 100 in there”
“I arrived 1 minute after closing and the man was about to drive away, he pulled back in and opened the shop for me. He took his time to find the coil I needed and didn't rush me, excellent customer service!”
“I don't typically write reviews, especially on smoke shops, but this was one I had to write. I had a pretty bad experience at a different smoke shop and just looked up the nearest one to me, which was this one. I called (wednesday 7/23 about 10pm) to make sure they had the flavor I wanted left, and the guy on the phone was extremely pleasant and friendly (he did say his name I just dont remember!). He set aside the one I wanted until I got there. When I walked in I immediately felt welcomed and started telling him about my previous experience and he was extremely informative and understanding with any questions I had. Thank you guys for turning a bad night into a great one! Keep up the good work! Customer service like that is EVERYTHING, he got me hooked up on the loyalty program and was truly a Godsend! Was my first time there but definitely not my last:)”
“Very nice dispensary with a wide variety of options and products. They also have great staff Chey took care of me and was very informative and helpful. I will definitely be visiting again.”