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October 2023 by John Lombard
Just got our new Euphree bikes delivered! Overall great service from Mark, Windy and their staff! Thank you for the 5 star experience!
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October 2023 by Michael Hajduk
Seriously a really cool little bike shop first time going and I have an old Cannondale road bike that I’ve been having so much trouble with finally got it almost back together, but I had the chain all screwed up and needed to get the chain. Restarted through the derailer and back on the bike so I took my bike there in pieces and of course I forgot the mechanism that holds the tire in place and the younger guy there took the bike and put the chain back on and put two new mechanisms in to hold the tires in place when he was finished with the bike. It was totally rideable. I asked him how much I owe him and he said nothing And I said oh my god thank you I am used to getting ripped off, so it was so nice to not be ripped off and yeah it was an awesome experience I recommend
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October 2023 by Greg Longfield
Called to have a wheel bearing replaced. They said bring the bike in as they have a bunch of bearings and they might have one that fits. I brought the bike in and then they said that could not work in it until Friday. It was Monday and I said okay no problem. Then they told me I could not leave the bike. He asked if I could just leave the wheel. Probably could have but how do I then get it home. I was then told that I would need to contact the bike company and order the part and they would install it. Wish they would have said that on the phone. I get there are a bunch bikes on the market and you can’t have parts for all of them.On another note the store looked very nice. Had a huge inventory of bikes and looked like they had a nice service section. I wish they would have helped me as I would have liked to work with them in the future. I’m sure we’d be upgrading our bikes in a short time.
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August 2023 by Derek Cribley
Great shop nice people quick service. Glad they are close to me
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July 2023 by Paola Malandrino
Last Friday my husband and went to Village Cycles to rent E-bikes for a couple of days. Mike the owner introduced us to several bikes. He took the time to help us find the right fit. He also let us try the folding Biria which we really liked. We arranged with Mike to pick up these bikes on Monday for two days. He told us he would have them ready for us. Monday we went to pick the bikes only to find out from one of Mike’s employee that “whoever arranged to rent these specific bikes, made a mistake”. He then took the tags that Mike had taped on the bikes off and showed us another type of bike which was not suitable for my husband due to hip problem. We were left with no other option. Mike was not there and his employee made no attempt to help us at all. We left the store very disappointed and upset. We left messages on their website for Mike to call us. No one called us. Tuesday we went to Pedego electric bikes on trailwids village where we had the best experience ever thanks to Andy who went out of his way to help us out. We are definitely buying the Pedego e-bikes. Customer care is very important to us and The Villages Cycles is not the place for us.
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July 2023 by Aaron
Came in for a helmet and older employee offered no assistance whatsoever. I guess if I wasn’t buying an overpriced bike, I was on my own.
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June 2023 by Vickie Henshaw
Windy was Extremely helpful. I had an issue with the comfort of my seat and sores it was causing. She took plenty of time with me…adjusting my seat height, tilt, mirror etc etc. She also suggested a pair of bike shorts which are absolutely fabulous!! I was charged only for the shorts which I would have purchased regardless. Her help and expertise were complimentary and invaluable. I’ll never go anywhere else!!Problem Solved. I am a Happy Rider Again!!
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March 2023 by Ethan Jordan
It took 2 weeks to get an appointment for an annual PM for my Specialized eBike. Then it took 4 more days of having the bike in the shop for them to complete what couldn't have been more than 30 minutes worth of work. After multiple phone calls over those 4 days to find out if the bike was ready, I was shocked to see that they didn't even clean the chain and gears. Their $75 service is a complete waste of money. Apparently, it costs at least $125 to get the chain and gears cleaned. For $75 they wiped down the frame, but even that was of poor quality. I cleaned the chain and gears myself later that day in about 15 minutes. To summarize, this store is too expensive for the maintenance services provided, it takes way too long to get that service done and I wouldn't call the staff I dealt with helpful or even personable.
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March 2023 by David Reeverts
My chain was coming apart on a group ride w Sumter Landing BC. Went to villages bike shop where they fixed me up and sent me down the road. Much appreciated!
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January 2023 by TA-user_0824
I am going to offer a perfect review because The villages cycles serviced my bike timely and effeciently. They were friendly on the phone and Mark was very very helpful when I was in the shop. Mark quit working on bikes when I went in to drop off our bike and then when I went into pick it up. His sales help were busy. His shop was very busy and had a nice selection of bikes. My repairs were done quickly and were priced very fairly. I will go back because I appreciate their service. Now if you use a nuvi/garmin to find their shop when you call to make and appt. or are going into look at their bikes do not rely on your garmin for directions. I thought the shop was Lady Lake by Bichari Dr. (sorry spelling)... I spent almost 45 minutes looking for the place. After asking 2 people who recalled a shop and said yeah its down there.... I finally asked someone who said it is closed now and moved out to the villages. Brownstone I think its called. So when you call get a specific address do no rely on garmin. Even though it was alot further then Biachari Drive like 2 miles it was worth the service. Brownstone Drive by the shop makes a circle so they are hard to find. Go early to miss traffic its hard to find. Great service though.
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January 2023 by logane628
Great if you want hostility and inept service. Are you kidding me! ?? I thought I was in the Twilight Zone. Getting a bike ready for a rental is not rocket science. The staff acts like renting a bike is akin to performing heart surgery. Rude and incompetent. Such a strange experience. Slow as hell. It should not take 40 minutes to make this transaction happen.
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January 2023 by Christine S.
Hostile. Slow. Strange. How the hell are they still in business. I went to rent a bike and it took over 45 minutes to make the transaction happen. The bike technician seemed angry and weird. The guy who checked us out took 20 minutes to do what should take 5. Maybe everyone needs a bit more caffeine and some customer service training? So bad!!!
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January 2023 by Candace Good
I called to see if they had the parts I needed. They said they did so I drove a 1/2 hour just for them to tell me they didn't have the parts there but they could oder them. ?
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November 2022 by Kevin
Very nice shop with reasonable prices. If you visit the shop you are very likely to meet the owners who are very nice and sincere people. They have a very good selection of bikes and accessories including some hard find things.
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October 2022 by Robert MacCready
Excellent service, knowledgeable staff, great place to buy E bike or a bicycle
