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January 2024 by Sherley Mondesir
Be careful with American Threads. I returned a dress, but never got a refund. The dress wasn't worn. It sent it back exactly how I received it. They don't have a customer service phone number, so I contacted them through their website to get an update on my refund. I gave them my order number and my return confirmation. I received no response from them. None. It's now been 3 months since I returned the dress. Be careful with American Threads.
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January 2024 by Jane M.
I went by the store in The Woodlands, Texas and was impressed with the cute styles they were displaying. They didn't have the size I needed for my XS granddaughters and suggested I go online. I ordered a pink, party dress which arrived the following week in white. You will play HELL trying to get them to correct their mistake. I sent an email the day it arrived. They required pictures of the the dress in it's original package and a copy of my order (BTW the order number was NOT enough). They made me send a picture of the original orger. After jumping through those hoops a week later I contacted them again to see if they were going to do to correcct the error. They emailed me the option of returning the dress and picking something else or getting a credit refund. My granddaughter lives out of state from me, I am in my 70s and this was their error. I am having to pay to get the dressed died in the color it was ordered and NOT even an apology or any interest in getting it right. I will NEVER order her again.
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September 2023 by Jack Dex
Went in with my girlfriend who was going for a “mooch” with the hope of maybe finding a dress for a wedding we are attending. She found a few she wanted to try and I was left holding them whilst she continued to add to them. Jasmine saw me becoming a human coat hanger and was so friendly and took them from me saying she’d keep them in the fitting room ready for us. My girlfriend started trying them on and Jasmine was so lovely and came in with more options and ideas of things my girlfriend could try. She was so attentive and went above and beyond for us. Thank you Jasmine!!
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August 2023 by J Capella
Every year my three daughters have a shopping spree at American Threads in Disney Springs. We love the clothes & the selection. Most things are reasonably priced and they have great sales. In the past the service has been fine. Last year it was not great. This year…Victoria exceeded all expectations! We have done a lot of shopping over the years and I have never experienced service like this. She ran and got different items for them, suggested clothing, zipped, tied and helped them as they were trying on. Between three of them, they tried on hundreds of items. She remained so calm and patient and insisted on hanging every item even when I asked to help. She sorted for them, keeping track of separate yes, no, and maybe piles. She gave great advice and just made our entire experience fabulous and fun! Thank you!!!!Alex checked us out and was also very good and pleasant and efficient.They have really improved their customer service.The selection was better than ever with so many items to choose from.
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August 2023 by Kyla Hawkins
The employees were so sweet, supportive, and helpful! They learned my name and found items for me that fit the occasion I was shopping for (shoutout Jasmine and Lacey!). Overall, 10/10 experience, y’all rock!
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August 2023 by Jayden Capella
went back to school shopping here and had the BEST experience. the girls working are incredible and so sweet. tried on probably 60 items and everyone was so helpful and patient the whole time!
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July 2023 by Google user
The employees were so sweet, supportive, and helpful! They learned my name and found items for me that fit the occasion I was shopping for (shoutout Jasmine and Lacey!). Overall, 10/10 experience, y’all rock!
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July 2023 by Julia Gibson
The employees were so nice, and the store looked so good. I enjoyed the atmosphere here and look forward to coming again on my next trip!!!
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July 2023 by Sydney B.
I ordered a dress that was on sale and it was a size small and when the dress arrived the receipt said size small but the dress was a size medium. I'm very disappointed because I needed this dress for a photo shoot and was not able to wear it because it was too big.
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June 2023 by Ashley
This store is disgusting I don’t know how it’s still at Disney Springs with bad work experience + terrible companyIf you want to not get paid for working overtime this is the perfect place for you
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May 2023 by Valery Espinoza
Hannah and jerry the most amazing employees. From the moment I walked in they were super welcoming and helpful! You must come to this store! 17/10 experience!
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May 2023 by Joseph G.
American threads is a woman's clothing store located in the extremely popular Disney springs outlet mall and entertainment district. Stopped in here with my teenage daughter and even her as a young teenager with no understanding of money said "this place is insane for the prices". Most of the clothes she checked out was pretty plain and generic but did not carry average pricing. Overall it was a quick stop in this shop when the daughter made a probably smart decision to spend her money on more noteworthy and adorable items.
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April 2023 by Steph
This specific location of American Threads is a true failure and disappointment to the community of Disney Springs. This location has an inexcusable display of turn over, (in both entry level and senior level roles) due to the failure of upper management in Texas. Appropriate training is not provided by upper management. Ample staff is not available, forcing existing employees, hourly, and salaried, to work additional hours outside of their availability.This location is consistently understaffed and poorly trained due to limited resources (the staff is specifically not trained on Disney payments, return policies, and overall park knowledge). I worked at this location for months and was never scheduled by upper management to complete formal Disney training and onboarding; a requirement to work at any Walt Disney World (WDW) affiliate. Amenities (fitting room, etc.) are consistently unavailable, there is no room for professional advancement, and the clothes available for purchase are cheaply made and occasionally damaged. This location does not have the functioning workforce or leadership to operate at a level that is accepted by WDW.
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January 2023 by Madelyn Silvey
I came for the first time around 6:30, I thought the store was closing soon because no one greeted me or even acknowledge me and my family as we were shopping. The employees were loud, cussing, only talking amongst themselves and overall had disrespectful body language.
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December 2022 by Brigitte L.
My daughter wanted to check this place out. They have various areas of up to 50% off going on right now. Some really soft plaid jackets and sweaters. We just browsed but nothing really caught our eye. Located right across from Vera.
