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March 2024 by Denae C.
This place was a MESS. I can't suggest enough that you go somewhere else to shop. Everyone at the store seemed annoyed/confused/overall just very mean. Don't waste your time coming here. I have no idea how they are even still open in Disney Springs. They don't deserve to be in such a special place.
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January 2024 by Beth M.
To preface, I love running stores and small businesses. My experience here has been appalling. I ordered a Garmin for a Christmas present, and they canceled the order. Ok, that happens. No refund. I found another watch on Amazon. Then I got a notification that they shipped another watch, but it was not the same and would not work for the person. I emailed to say I didn't need it, but no response. I promptly returned it on 12/29 and only received a shipping label 10 days ago. (Not sure why?) Not only have I not received my $200 refund, but more infuriatingly, no one has responded to my 5 emails in the past two weeks. I've been on hold for 20 minutes. This is atrocious and and an incompetent way to run a business. Will seek further action if needed.
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January 2024 by Doug C.
This is a great running store. It's crowded, like every other store in Disney Springs, but it is awesome. I would highly recommend you take the foot test and find out where the stress on your feet is as well as what type of arches you have. I was in a lot of pain from the amount of walking in the Disney parks, and the inserts they recommended for me helped immensely. They also have a wide variety of shoes and running gear. It looks as if a lot of the negative reviews come from people not being able to find their size in the particular shoe they want. Well, it's Disney! It's going to be crowded and selection can sometimes be an issue because of the large number of visitors. I would definitely recommend visiting here if you are having issues with foot/leg/back pain while walking the parks. It can really make a difference in your vacation!
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October 2023 by Lara Klein
Very high-quality shoes and great service. Special shout out to Jamie for her extra work with us and her patience as we tried on multiple shoes and sizes. Definitely made our experience great.
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October 2023 by David Hablenko
Bradley personally took his time with my gf and I. I’m on the picky side and he stuck through with us from beginning to end. We ended up buying 4 pairs (2 each) of sneakers just because of his service to us. Top tier! Will be back again. Now walking in Disney will be a lot better on our feet.
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September 2023 by Sean Terheyden
We became members here a few months back. Good selection, professional staff ready and helpful, and very enthusiastic! Bradley went above and beyond to make sure we had the right shoes. He’s a runner himself, and you can tell that he is passionate about the sport and loves to share his knowledge with customers. We will definitely be going back here for all of our athletic shoe needs!
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September 2023 by Victoria Griffin
Wonderful customer service! Thanks to Sophia for going above and beyond to assist the 4 of us in my group. She was patient & professional and gave us great advice that led to the sales of 5 pairs of running/walking shoes!
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September 2023 by Jamiesunshine
Bradley was very informative, helpful, friendly and professional! He’s made me a loyal customer because of the great customer service I received! Thanks Bradley for my first Italian sneakers! I love it!
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July 2023 by Amanda Hill
I went in and was very nervous to ask questions and get fitted as I'm getting back into running after several years of not doing so. Bradley was very helpful in getting me fitted, provided me with a ton of useful information, and was so patient while I went back and forth on my decisions. He was very kind and really knowledgeable about the different types of shoes he suggested for me. I'm so appreciative of all the suggestions he made!
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July 2023 by Silvio Espesim
Bradley was amazing! Super attentive and knowledgeable. He measured our feet and explained everything to us, and gave advice as to what would work best for our individual characteristics. Super happy with the whole experience!
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June 2023 by m douglas
Keith Martin was amazing - we had 4 different young adults all needing shoes after experiencing massive foot pain at Disney. Keith took time to evaluate their needs, make recommendations and find shoes they liked that fit well. Though, Bradley, his coworker was extremely rude and intrusive during the process. His attitude almost cost the store a $600 sale but Keith more than made up for it with his helpfulness
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June 2023 by Aidan Douglas
My family and I all went in to buy shoes, and we all wanted scanned and fitted for our specific needs. Keith Martin did a great job and took a lot of time with each of us and made many recommendations and even did slow motion videos of our feet while we ran or walked to help make the best choices!
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June 2023 by H Davis
I usually love this store! I feel like most of the time they are wonderful here and other locations! The service was just bad. The manager younger kid his name was Sean! They don’t wear name tags so I can’t be sure. He was fitting my shoe and he brought out several shoe I didn’t want alway a brand I never heard of and didn’t want he even argued that these shoes were better then what I wanted! Then he started helping another customer and ignored me. I had to ask someone else for help! It was miserable hot in the store. They other nice young kid helped me a lot and said the company to cheap to fix ac it’s been out for a month. Glad I came after 8pm! I ask for several shoes and they couldn’t find my shoe size I gave up because it was so hot!
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June 2023 by KE L
Stopped in to see if they had my shoes. Unfortunately, they didn't, but everything else for running or working out could be found there. I even found these horrible sunglasses that look like 80's ski goggles.
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May 2023 by Alex P
Fantastic visit with wonderful experienced service!Jessie spent a great deal of time explaining the results of the 3D foot scan and discussing through different running shoe options with no pressure to purchase at all.We came to purchase new running shoes, so asked loads of questions and as he is also an experienced runner, it was great to discuss and share opinions. Bought two pairs of shoes, very happy and can highly recommend the friendly knowledgeable team service ?
