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April 2024 by Madelyn
Not sure why all the negative reviews, the staff were not crazy friendly but we were politely greeted and asked if we needed help finding anything. This is a good sized store and the golf collection out was really cute, didn’t get anything this time but it was still fun to look.
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April 2024 by Koel Ganguly
I had a great experience visiting the store. The SA assisting me was super kind.
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November 2023 by neesha chib
Very unprofessional and unwelcoming store. I love kate spade and their products I always buy when I go in but this visit was different. The employees were all very condescending and stuck up. I was given looks the whole time yet no one offered to help me. The employees were laughing behind the counter and chit chatting. I decided to walk out from disappointment… Go somewhere else!!! Don’t go here.
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November 2023 by Mona C
If I can give them no stars that is what I would give them. The two employees were nice and greeting but the manager was rude and doesn't have eye contact when someone is talking to her. Very disrespectful. Will never go back!
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October 2023 by blue e
Backstory i just got off work, im a heavy machinery mechanic. but i wanted to treat myself after a paycheck.I walk in, very obviously sweaty and just tired, i get looked at disgusted, it was obvious. I was the only person in there lol.They follow me the entire time, i grabbed a bag and instantly got asked “Can i help you?” in an extremely rude way, sortve just degrading experience.I understand maybe i couldve looked more presentable, but jt doesnt mean im a criminal, just a young chick tryna get a cute purse. but its fine target had ripoffs, that were cheaper, same quality lmfao.
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August 2023 by Kayla (Kmoon)
Best brand for luxury handbags ? and wallets. The prices are amazing.
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July 2023 by Steven Arsenault
Best place to shoo always. Beautiful and whimsical bags
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June 2023 by Mary Kate Moran
While I’m Disney springs for mothers day I decided to bring my mom into Kate spade to let her choose out a new purse as a gift. My mom is in a wheelchair due to a recent surgery. While entering the store I had to attempt to get the door open and my mom in all on my own while one employee stood at the front of the store. While trying to walk through the store a couple of store employees were talking to each other and completely blocking the only area for the wheel chair to get through. However that was not the worst part. My mom chose a purse she was going to get so I decided to try to bring her outside to wait while I purchased the purse. As I tried to get my mom out I attempted to push the door open with my back while wheeling my mom out backwards. This all happened while 3 store employees, 1 of whom later identified himself as the manager, all watched me struggle and not even once tried to help. Needless to say I did not go back and purchase the purse because I was so thoroughly disappointed in not only the lack of customer service or care, but the lack of compassion to help a person in need
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May 2023 by Valerie Spradlin
Marcus is the best!!! I was trying to order a wallet over the phone and my bank locked my card, and he sat on the phone with me for nearly 40 minutes trying to help me get it all figured out. Even though I couldn’t order it at the time, the next staff member that helped me was just as nice and we got it ordered. I appreciate all the staff there that tried to make my moms birthday present special
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March 2023 by sandie lamberti
Beautiful store friendly staff.
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January 2023 by Alessandra Curcio
Very neat and organized Kate Spade store. Was greeted as we entered, which is always nice. Didn't purchase anything but had a good selection of Disney and non-Disney themed items.
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January 2023 by Natalie C
I had a great experience shopping at this location. I have been to many locations including overseas, and this trip rated just as high as some of my favorite locations. The salesgirls were friendly, knowledgeable, and ready and willing to answer my questions. I made some great selections that I am excited to wear. I will absolutely return in the future next time I’m in town!
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September 2022 by Anne Marie Gillen
I will never return to this store. I walked in and was immediately directed to the sales section and they wouldn’t let me look at anything else. So incredibly snobby. I walked in with my Kate Spade bag that I already own, it was a $400 bag. Not the most expensive one they sell but I wouldn’t immediately count me out for anything other than sale items. I tried to ask a question about a bag I saw at a different store and was immediately shut down. This makes me not want to ever shop or own a Kate Spade ever again. So disappointing.
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June 2022 by Layne
Great place to find unique finds including limited edition Disney bags only found at this location. Staff was great and very attentive.Friend said she loves da Kate spade ♠️
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November 2021 by Katie Baker
Terrible customer service. The employees are rude and condescending. I frequently shop at Kate Spade and have never had anything but excellent customer service. This was my first time at the Kate Spade at Disney Springs and I will not be returning.
