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October 2024 by Edgar Torres
Elise was amazing! Genuine customer service and went above and beyond
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September 2024 by Shelby Panter
Erynn was the best. She is so helpful and kind. Definitely recommend this location. Staff is great.
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August 2024 by Adriana Monroy
The red haired girl kept getting close to me and my daughter only because we spoke Spanish. When my daughter showed interest in a bracelet another employee told her to head to the register, but my daughter came back to the stand to check another bracelet she liked and then the red haired employee went back to check if she took anything. When I told the employee at the register about our experience and how we were going to leave a bad review, she told us “If that’s how you feel go ahead.” Customer service is not a priority at this store. You shouldn’t treat people differently because they are Hispanic, on top of that Disney Springs is a largely touristy area with people from all over the place here, a store that actively surveils it’s minority shoppers is not recommended.
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August 2024 by adam mcmann
If you want true beauty then this is the place for you. It’s 2die4.
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March 2024 by Savannah
I had an amazing experience at the store! Joy was so helpful and she made our experience easy and enjoyable! I hope to be back!
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March 2024 by Hannah Fuson
We had an amazing experience today with Joy. We went in with friends to make the custom color bar bracelets and she was so helpful and patient!
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March 2024 by Ruby Moore
Joy was great at helping us pick out the bracelet and stone we thought was best! 10/10 customer service!
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March 2024 by Animal Care
We had the best experience here! The staff was so helpful and knowledgeable. My jewelry came out so nice and I wear it daily!
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February 2024 by Katie Kirby (Borza)
A little disappointed with my experience here. I walked to the color bar just to check out the different Elle link earrings options and asked an associate how much they were. She said they were $5 each. Because I was so surprised I asked again, and said really?? And she said yes! I asked if I could use a passholder discount as well and she said yes. When I went to cash out, she asked her coworker if they were the right ones in the system and he said yes and then she said, so they’re actually $20 each but we’re having a sale so they come out to be $15 each. She turned her associate and asked if passholder discounts can be applied and he said no, and she just said okay, looked at me and said okay your total is $31. I was just shocked that she didn’t say anything else, didn’t confirm if I still wanted them after being completely wrong about the price. I still purchased them because I’d already gone through this whole process, and after I paid she just she said sorry about that. So what was explained as $5 each with passholder discount turned into be $30 with no discount. I felt embarrassed so I just went forward with the purchase, but I wouldn’t have bought them otherwise.
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December 2023 by Emma Perkins
AMAZING customer service from Karynne! Thank you so much for recommendations and help in the Disney Springs store today!
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December 2023 by Jae
Good sales and service
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October 2023 by Michele Canapp
Great service, thanks to everyone who helped us!
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September 2023 by Madison Koerner
I highly recommend Kendra Scott at Disney Springs! Every single person who helped me (I went twice) was so kind so attentive and understanding! Joice especially was fantastic! After trying on some pieces with her I came back and purchased two beautiful necklaces! The guest service alone would keep me coming back.
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July 2023 by Kelsey Nichols
I love Kendra Scott, the store was nice and clean but my experience was ok and could have been much better. Saw a necklace in the window that I really liked and went in and they said the one window was the only one left. I said ok, I would like to get it how much is it? A staff member grab it and brought it to the register and said they left it up there for me when I was ready to check out and I confirmed with them twice that is was the correct necklace and I was reassured that is was twice. Upon getting to the register to pay for it they then tried to sell me a different necklace and I said no that isn’t the correct one, so they call the person over that promised me the necklace and he said that he gave it someone else instead, even though it was promised to me and I was thinking and reassured that was the necklace I was buying. I was very displeased and walked out. I am very dissatisfied with the customer service, and my experience.
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April 2023 by Roni Rodman
Went to Kendra Scott and Tara helped me! So knowledgeable and professional!Definitely come and shop!
