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September 2023 by Kim M.
Was excited to shop here at the Disney Springs location today. I walked in and was greeted - very nice. As I walked around another associate asked if I needed help followed by three more people ...I couldn't even turn around without bumping into another salesperson asking me if I needed assistance. The store isn't that large but there must have been 7 people working and following everyone around. I was so annoyed I left. Couldn't enjoy myself and just browse.
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August 2023 by Melissa H.
I was in need of assistance with gifts for my mother in law. Amy was amazing and the most helpful associate ever. This store is lucky to have such a wonderful employee. I hope they appreciate her as much as I did.
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August 2023 by Laura Kerns
Extremely friendly staff! I have called to ask questions and place orders twice and both times they were so helpful and kind.
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May 2023 by Jessica Jones
I am trying to be nice by giving it two stars. The store was beautiful, BUT…. Today we visited to exchange a Disney Lilly shirt and dress my SIL bought me here at this store for Christmas. I didn’t have the receipt because it was a gift… I understand the stupid return/exchange policy, but I was frustrated that I was standing there with NWT items bought there, and I just wanted to get a different size. Instead of telling me to check Tren-D from the beginning after asking her several times so, what do I do if I don’t have the receipt? Finally, my friend saw I was getting frustrated and asked what else could be done, and that is when we learned to try Tren-D (we did, and they were so pleasant and helpful, unlike the Lilly staff, all three of them) so I do not recommend this store. The staff seemed very stuck up. Smiling doesn’t help when you aren’t actually helpful. Have the day you deserve.
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April 2023 by Jordan Park
The workers this evening were incredibly rude. The tap to pay system was disabled (Apple Pay, etc.). Purchased the items online after it said it would be fulfilled if ordered by a cut off time on the website for in store pick up, only to be told at the store it was past the cut off time for today’s orders and they would get the order tomorrow - too late. They were out of a lot of sizes.
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March 2023 by Noemi S.
I walked in the other night visiting Disney springs with my daughter and it was our first time in the Lilly Pulitzer store. The girls there were so polite and helpful. Such a happy colorful store.
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March 2023 by Tiffanie D.
As a devoted Lilly Pulitzer fan for many years, I was recently thrilled to visit the Disney Springs store for a once-in-a-lifetime shopping experience. However, I was deeply disappointed by the level of customer service I received during my visit.Despite my excitement, I was not greeted or offered any assistance by the staff. As someone who has always held Lilly Pulitzer in high regard for their exceptional quality products and customer service, this lack of attention was unexpected and left me feeling unimportant.As a loyal fan of the brand, I hope that management will take note of my feedback and address this issue. Every customer deserves to feel valued and appreciated, especially those who have long supported the brand.Despite this experience, I will continue to be a loyal fan of Lilly Pulitzer and hope that future visits to their stores will be more in line with the exceptional standards that the brand is known for.
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December 2022 by Jennifer D.
I love visiting Lilly when I'm in Disney Springs! Back in the summer, I inquired about the Disney collab items, and the sales associates were happy to place me on a call list then the items came back in stock. I was delighted to hear from them last week, and it was super easy to place my order over the phone. Free shipping was great too! Thanks so much, Disney Springs Team!
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October 2022 by Sarah Wyatt
I have never had a more negative Lilly Pulitzer experience than I had at this store. We visited twice the week of October 3-8. Once in the early afternoon, once in the evening. Neither time were we greeted (which is very rare for a LP store) nor was any acknowledgment of our presence in the store ever made. Dressed head to toe in LP you would think a simple “Let me know if I can help you with anything” would be automatic. Nope. Not here. While browsing I encountered a sales associate too busy chatting on the phone to be bothered to help. The second associate wandered in the opposite direction of our group. Needless to say we left. I will spend my money at the Charleston or Pawleys Island locations or even online before I would step foot back in this location. Very disappointed shopper.
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August 2022 by P Lao
The salesperson is nice but the manager is rude and not friendly. Hope she doesn’t last there.
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July 2022 by Jamey Hollis
Visited store around 2-230pm 7/1/22. My wife was the only shopper in the store and the 2 ladies working couldn't have tried any harder to ignore her. Neither one greeted her or said a word to her until she left. She was looking for a pair of shorts and yoga pants her sizes weren't available on the floor. She would have asked but like I said it was very clear as soon as we walked in they had no interest in helping her they were working harder at ignoring her.
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June 2022 by Scarlet S.
The customer service at this location doesn't even compare to the other Lilly stores I'm used to (palm Beach and Palm Beach Gardens). I'm sure this store more than likely gets a lot more "just browsing" because of the location but they shouldn't just ignore people. The lady at the register was friendly but the lady in the dressing room was not friendly. She gave me a look like I didn't belong there. I've been in a theme park, sorry I don't look prim and proper. I still bought a dress because I've been really wanting one from the Disney collection. Love my dress but this location could do better.
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May 2022 by susanne braun
I have called store in Disney spring at least 10 times on past 5 days and also emailed know response ?
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May 2022 by adam mcmann
Great store and great prices, it’s a must stop for my wife when we are at Disney springs
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May 2022 by Heather
Christal was a huge help when I shopped here last week!!