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June 2023 by Kyle Maldonado
My husband bought me the wave piece for Christmas. Very expensive and didn’t even last a month before opals fell out. Took it back in February to be fixed and still haven’t gotten the piece back or a refund… it’s been over 4 months now and nothing. Do not buy
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April 2023 by tal Golan
Beautiful Jewelry collection. Super nice and professional sales team! Walked in just to have a look and walked out with a gorgeous set! Thank you.
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October 2022 by Joanne Lopez
10/8 I went to Disney Spring with family to enjoy our day. My husband and I came across Na Hoku store and it had so many beautiful unique jewelry displayed in the window, so we decided to walk in and Michael Percacciolo greeted us with a handsome smile and he was so welcoming. I’ve been wanting some nice earring and I let Michael know my interest and he listened. He showed me several pieces and patiently waited for me to decided. I finally made my choice and walked out wearing the pair of earrings I feel in love with. Thank you Michael
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September 2022 by Eddie Quinn
I was writing to respond to Christina Hendricks (spelling) from 3 years ago. I was one of two positive agreements with her but that was in error. I was trying to respond to her post. I have always found when I go into a store I like to look around the store and when I think I have found what I like, I say excuse me can u show me this piece. I like to look at the merchandise n then ask for help. I suspect they were just giving her space. Seemed like she had an agenda. I have been shopping here (Disney) n in Hawaii for 10 years n have never been unhappy. I sometimes go back n review what I think I want to buy n just look at it again. Store employees r great patient n helpful but I do not have an agenda. Wife n granddaughters (2) r extremely happy, as I am. Thank you
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June 2022 by Jenae S.
Very disappointed in this location. Lived in Hawaii for years and heavily patronized this chain at those locations. It has always been my favorite store of any type. I've have spent tens of thousands of dollars in those stores. Never, NOT ONCE, not even one time, did I ever feel like I or my money was not enthusiastically welcomed. Not so with this place. I traveled more than 8 hours specifically to visit this Na Hoku. I even called ahead to have a $2K piece arrive ahead of me, which I was confident I would purchase due to circumstances sparking the sale. And I did purchase it and I'm very pleased with it, but now it's forever tied to this bad experience. When we walked into the store, it was clear that we were not welcome.... And we were the only customers in the whole store. The conversation with the sales lady was curt, almost as if it left a bad taste in her mouth to do so. It felt as if we were beneath them. She was also pushy in the way she showed me product and overemphasized her name when she showed it... Like she didn't trust us to use her name so she could receive commission. It was in really bad taste, especially for this level of store. I name-dropped the sales lady that helped me on the phone, so what was she afraid of? I give credit where it's due. Maybe that was it... she was upset that she had to ring me up and it irked her that the commission went to someone else. IDK, but it wasn't good for business. We were both dressed respectfully and had good manners. I have no idea why we would be treated so coldly when dropping that kind of money without any labor to promote a product, but it was palpable. We both looked at each other after we left and said the same thing independently. I will NEVER return to this store. I purchase several large pieces every year. I would rather call back to the Ala Moana location in Oahu and have Kelly sell me a piece I haven't seen and mail it to me. She's always been top-notch and puts these clerks to shame. This place was a massive disappointment. I absolutely do not recommend this Na Hoku location. They have lost my business and it wasn't small. Stop treating customers this way. You never know who you're hosting.
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April 2022 by Shelley Vasey
Bought a pearl ring a year ago and the pearl has fallen out 4 times…. one of the times I lost the pearl and they charged me $250 to replace other 3 times I was just sitting at a table and it fell out so I was able to send back. I have researched and know everything possible in caring for pearl jewelry because I loved the look of the ring. Customer service was good with respect to Christina I believe she did everything she could, but product quality is poor and company not willing to return or even exchange for something else. So I obviously would not spend money going forward because the company is not willing to take appropriate steps after several issues. They had the ring more than I did for repair over the year. Unfortunate!!!!
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June 2021 by Lindsay Amador
Beautiful store. Loved the relaxed, no-pressure atmosphere. Ashley helped my husband and I as we walked around the store and offered insight to the various artists if we paused at a particular section. She was very patient with us as I compared multiple strands of pearls until I was confident with which one was my favorite. My husband has already said it will be a regular stop for us on our annual vacation to Disney. Thank you!
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June 2021 by Jennifer Wilson
Beautiful jewelry and Mary was really nice and helpful. She wrote down all the info for my rings so I could come back to get them. I will be a repeat shopper.
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May 2021 by Ne Pats
Awesome Customer ServiceMy wife's favorite place !
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March 2021 by Jennie
I absolutely love this store and will make future purchases. My husband and I just celebrated our 20th anniversary. We were married in Maui so we wanted something special. Funny thing, we both shopped there without knowing until we exchange gifts during our party. I bought him an incredible watch and he bought me a beautiful anniversary ring. If you listen, things in Hawaii have very special meanings, you will understand if you visit the islands. The staff was amazing and took the time to wrap the presents beautifully and tell the story of the merchandise. Prices were completely fair, do not forget that you are buying something in Disney Springs and a speciality store. I would absolutely buy from them again. Aloha!
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January 2021 by Dennis Liddy
Great staff here. They were awesome and very helpful! They helped me hide my gift purchases from my girlfriend while we were at Disney Springs together. The jewelry there is very unique and cool. I'll definitely be back.
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January 2021 by Ginger Miller
Absolutely the Best Jewelry store. 70% of the Jewelry is made at the Headquarters in Honolulu Hawaii. I will never buy any Jewelry from any other store.
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December 2020 by Nichole Garcia
Awesome place and beautiful jewelry, does Disney gift cards work as payment in this store in Disney springs?
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November 2020 by Sarah Calcagno
Quality fine jewelry with a tropical flair. Outstanding service and selection. Unusual and whimsical items. Great for special occasions or for keepsakes. Located in beautiful Disney Springs near Orlando, FL.
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November 2020 by Rebecca Starr
We bought our wedding rings here.They are perfect.Catherine was a wonderful help to us. She was very patient, personable and professional. We hope to stop in again when we are in Florida. They have the most beautiful jewelry that I have ever seen.
