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November 2023 by Susan Pearson
The ladies at this store were so helpful and very patient. Went above and beyond in checking the back area for a color I couldn’t find on display and helped with the monogram.
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August 2023 by Tiffany Oneal
Disney Springs Vera Bradley is the BEST!!! One of my favorite places to shop!
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August 2023 by heather morris
Most beautiful brilliant staff. Really kind to a silly English lady.
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May 2023 by Leslie H.
I ordered some items as gifts from this store. After placing the order, receiving a shipping notification, and having it charged to my card, I got an email notification that the order had been cancelled. I got unfriendly responses to my inquiries. The customer service has been horrible, and I still don't have those graduation gifts. As a long time patron, frequent customer, and collector of Vera Bradley, I am more than disappointed. I'm not sure whatever happened to wanting to retain great customers.
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January 2023 by Christopher Carroll
The employees of this location are amazing. I was there yesterday buying a birthday present for my wife. They helped me get the right item based on the little I know of her preferences. Thank you all so much!
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August 2022 by Scarlett Curtis
I placed an order over the phone with Megan and she was so helpful and pleasant! Every business should be blessed with representatives that make that their company stand out like Megan!
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July 2022 by Kiera
I bought a Vera Disney print backpack and had my daughters name embroidered on it. The lady that helped me was so kind and helpful. I should also add very patient with my indecisiveness. I came back 2 times through the evening changing my mind on font and color. Yes, I was totally that annoying indecisive customer and they were so patient with me and gave me plenty of examples and picture ideas to choose from. Very happy with the outcome.
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July 2022 by Alissa Delorey
If you are a fan, or just enjoy a good Vera Bradley purse or accessory, then you need to stop in at this location. They have so many cute, Disney exclusive, prints. I got my mom a cute purse that has Mickey and Minnie but it's subtle and classy so it's not super noticeable.This location even offers embroidery on most bags for an additional fee.Definitely worth stopping in if you like their things. Plus you can use your Disney gift card for your purchase!!
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July 2022 by Chelsea Aiello
I wanted to take the time to write a review for this specific Vera Bradley store. About a month ago, I ordered the Star Wars Triple Zip Hipster bag online, and, unfortunately, the first one ordered got lost in the mail, the second one/replacement was ripped/damaged, and the third one also got lost. After finding out that the Vera Bradley in Disney Springs had stock of this bag (2 in total), I got excited, but I was also located in Fort Myers which is a 3 hour drive North. However, due to my experience with trying to get this bag, the person my boyfriend and I talked to on the phone, which she identified as Brittany, assured me that they were going to get this bag to me and shipped it over to Fort Myers even though I was told it was against policy by a different store in Fort Myers. Even though it was 2 day shipping, it arrived overnight, and was in perfect condition. As a result, they were extremely accommodating and made this whole experience better for me. I can't wait for my next trip up to Orlando to shop in-store. Thank you Brittany for all of your help, it really made my day!!!
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June 2022 by Kim Dejong
Beware they will call you a liar and be rude. They have no idea how to run a gift card in their system and have poor customer service. I will no longer be shopping at this store. Sadly I am sure no one will care.
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May 2022 by Elizabeth R.
Terrible customer service. Rude management. Just because you're in Disney doesn't give you the right to be nasty. Rude to my mom and to me. Manager was the worst. Never going back here.
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April 2022 by kristina alvarez
Alyssa is great ! I called because I wanted an item that was sold out online and she was able to locate it in her store and ship it out ! (I also bought 3 more items that I was questioning lol) Alyssa was great and I’ve visited the store in person but their customer service is excellent!! Thank you guys so much !!
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March 2022 by Corinne Reader
So I had never heard of Vera Bradley until I went to Disney Springs. My mum and I love their stuff and have bought hundreds of bags and throws from here.
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January 2022 by Alissa D.
If you are a fan, or just enjoy a good Vera Bradley purse or accessory, then you need to stop in at this location. They have so many cute, Disney exclusive, prints. I got my mom a cute purse that has Mickey and Minnie but it's subtle and classy so it's not super noticeable.This location even offers embroidery on most bags for an additional fee. Definitely worth stopping in if you like their things. Plus you can use your Disney gift card for your purchase!!
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December 2021 by J Bo
Super easy, super helpful, I have no reason to rate less than a five star. I wanted to pick up the Disney print options for my wife and daughter. I was there yesterday morning and the folks working the store provided excellent and immediate service. One of the bag sizes I wanted in a certain print wasn’t available but they suggested something similar. In and out with everything I needed, thank you!So men shopping for your wives or daughters, this place has got you covered!They do ask for your name and general info but you can opt not too. No big deal!