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November 2023 by George Hassan
If there was an option for less than one star, I would choose that. I’ve had AmeriGas for three years. I was handcuffed to them when I moved into the house and they still charged me and the inspection fee on the tank. I’m on auto pay with them both times they let my tank run out without filling it prior. Both times I had to argue with them to not charge me emergency fee. This last time the situation happened I had two forms of payment inside my account, set up on auto pay and again my tank goes empty and I run out of gas on Thanksgiving. After reaching out to them, they could not give me gas on Thanksgiving and we’re very rude hanging up on me several times, spoke to them this morning on Friday the day after Thanksgiving they said they were going to expedite a one day delivery and here I am at 6:30 at night with no gas still. Absolute worst gas company
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September 2023 by Bennett Latimer
Great service and always does what they say they are going to do. And the prices beat everyone around!
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September 2023 by Donald Little
We had a storm outage and could not get communication for refueling. I requested the driver call me prior to arrival to avoid driving over underground utilities and causing damage; the driver never called and made the delivery without contacting us and drove wherever they wanted on the property.
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September 2023 by Norma Forster
No one has been here I have not received a delivery that was supposed to be delivered by 9/12.
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August 2023 by Terri Christie
I rent my gas tank. A tree fell on the tank and turned it over. I called to have it checked. My husband used our tractor with the front end loader to turn it back over with the service man’s assistance. You sent me a bill for $600 to have service man come out. I will be changing gas companies.
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July 2023 by Joseph Calvet
So far so good, I am waiting for my appointment with the plumber to hook up the water heater. Then Amerigas can return to complete the installation.
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April 2023 by Jim North
Called to get a tank added to my existing account that i have had over thirty(30) years. i wanted to have an additional tank added outside a shed to serve a LP gas clothes dryer and an installed LP stove..... Spoke with six(6) different people i give up on the Seventh (7) person....... wish i could give less than a star........
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April 2023 by Philip R. Bell
People in local office are great Samantha is wonderful. Call center I would not give you 2 cents for can’t understand them they don’t know what to do or how to do it
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February 2023 by Dale Nincehelser
Delivery was over a week after it was promised. The driver pulled the truck deep into my yard, headfirst. When he was finished, he turned around and spun the tires, leaving 2 huge ruts in my yard which required extensive repair, destroying all the grass. Yes, it was winter, and the lawn was brown, but the holes were over a foot deep and stretched for almost 20 feet. The previous delivery men have always backed in and stopped while still on my driveway and unreeled the hose the distance to the tank which caused to damage..
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February 2023 by Marlena Jarvis
They have never came to automatically fill tank. Upon calling they inform me they cannot come out cause the account is in my husbands name. I don’t understand why it was put in my husbands name due to I called initially (approx 3 yrs ago), meet with driver to place tank & gave my info. ?
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January 2023 by Adam Spann
Find someone else. Anyone else. The worst customer service. You will spend hours on the phone with an overseas call center. Calls will drop in the middle repeatedly and you will start over. The propane you purchase will not be delivered and you will end up having to go with someone else anyways.
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January 2023 by Genie Harris
If I could give zero, I would. Terrible response times. They can’t get autopay right to save their lives. No customer service at all. The ladies on the call service are doing the best they can but no one follows up - they just don’t care, but they sure want their money! Terrible company!
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December 2022 by James Smith
Delivered to my neighbors tank even though I asked if they were at the right address, for I had been waiting for 3 weeks. The driver assured me yes. I asked, since on my street, can you fill my tank? She called dispatch and found out she was supposed to deliver to my tank. They sent me a bill for both deliveries. My neighbor is not with Amerigas. Guess they thought I wouldn't notice the $600 bill. Waiting on corporate response.
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November 2022 by Sheri Crews
Been a customer over 10 years. Since Amerigas has taken over Sawyer gas it has been awful service. We have been out of gas for three days now. Which we should have never ran out since we are suppose to be on automatic delivery. They cannot tell us when they actually will be here. You talk to a call center not a person that can give you a representative for our area to tell us status on delivery. We will be switching to a local propane business like Sawyer use to be. Change is not good when service is not like it use to be or how it should be.
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November 2022 by Justin Dansby
DO NOT do business with this company!!!!! Ordered gas on November 1st and was told it would be delivered on November 8th. I Have called everyday since then and they still haven't come and it's November 16th. I had to take off work yesterday because they said someone had to be home to do a leak test because my tank has ran so low but they didn't even show up. If they would have came on time they wouldn't have to do a leak test. You can't talk to anyone in management or in America for that matter. I have asked to talk to the people that are delivering my gas and they say they don't have their contact. Someone was suppose to call me 2 weeks ago about my tank and nothing. So I called around to a couple other local gas companies and discovered that Amerigas is ripping me off big time at $5.69 per gallon compared to my new company that will be coming next week to set up at $3.79 per gallon. Amerigas is a rip off and there is no communication. Buyer beware. Run the opposite direction. Horrible experience!!!!!!
