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February 2024 by Deb Saft
The web site says frozen yogurt and they don’t carry it.
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February 2024 by Aletha Barros
Whys the ice cream seem like it’s not being kept at proper temperatures? I threw my 2 scoops away after the first bite. Total waste of $$
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February 2024 by Wambles the Elk
A milkshake is 9.15, which is ridiculous to begin with. Ordered a strawberry milkshake and got a white colored shake. The only flavor I can taste is soured milk. Terrible, never going back.
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November 2023 by Judy Liv
Last week I was scheduled to pickup a turkey cake from baskin Robbin’s at 3 pm the day before thanksgiving. We had ordered/ paid for cake 10 days in advance. We had family visiting from Georgia and California (full house) I show up right at 3 pm and the cake is not there, the employees had no clue where it was. Somehow my order never made it to the Gainesville location that makes the custom cakes for lake city. The staff there was amazing, and they apologized a million times for the inconvenience. I also apologized that I couldn’t just let the cake go ( I understand because I’m human and it happens) but I had promised my kids/ the visiting kids that I would have said turkey cake for thanksgiving. The manager there Krystal made it happen she personally made the cake for us that same day and had it ready for pick up at 8 am thanksgiving morning!!!!!! Our kids were beyond excited and everyone loved the cake!!! Thank you for doing something you didn’t have too!
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November 2023 by Willie Sandall
Stay as far away as you can. This place is bad. We went in and with no one in the store did not even get acknowledged. The drive was not busy either, I think the management needs to train the employees or hire some willing to work not just stand around. We will never go back to this place or the Dunkin it's in with
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August 2023 by R Milam
This place is not good at all... What kind of ice cream shop is out of Vanilla then gives your kid Lemon Sorbet when she asked for Vanilla. Out of Bananas and half their menu and served freezer burnt ice cream. This is the most Karen review ever and full of first world problems but come on... You guys suck at life. It's ice cream not rocket surgery.... Get your $h1t together... I paid to throw my ice cream away... 20 bucks when we would have got better ice cream for Fiddy Cents...
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August 2023 by Phillip Cannon
This place is terrible all the way around
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July 2023 by Harley Cruiser
Very disappointed at our experience here. After waiting over 20 minutes to be served (only 2 customers ahead of us), finally asked another employee who was on his phone for assistance. After all that, they were out of the basic ice cream flavors (choco chip, butter pecan, mint choco chip, cookie dough). We left and proceeded to Dairy Queen where we were served in a timely fashion by friendly staff. Funny, Dairy Queen was very busy, wonder why?
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July 2023 by Mike Walker
This place is beyond help. It starts from the top. On July 4th, I was in there and they had only 3 flavors left. I get it. 4th of July and hot. The manager was sitting in a chefs jacket and wouldn’t even help the poor girl out.Today, July 9th, I tried again. Went in and all the chairs were already up. I said are you closing and they just laughed. I asked for a banana split and the guy making it has long hair and he’s reaching into the cooler. Yuck! He then decides to tell me the only toppings they have are fudge and caramel. I asked what about that peanut butter over there and he said he can’t put it on a banana split. I said isn’t a topping and he said yes but not for banana splits. I left the store and will promise until this franchise owner is fired or corporate takes over, I wont be back there. What a joke!
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April 2023 by Miranda Long
They were out of almost everything. No hot fudge, out of bowls, out of chocolate, out of the brownies, and who knows what else. I don't mean to complain too much, but this place is all about ice cream. A sign on the door would be nice since we waited in a line to get it and didn't know it was out. Overall, the ice cream is good. They dyed the cones green for St. Patrick's day, which was pretty cute. The staff was friendly and the store was Clean.
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January 2023 by JustHere ForFun
Lake city location is a joke. One guy, Anthony, was new, but his coworkers were not helping him. They laughed at him and picked at him. His name is Anthony, the new hire. Get better managers Baskin Robins. Anthony, you did a good job.
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December 2022 by James Pert
Lake city location is a joke. One guy, Anthony, was new, but his coworkers were not helping him. They laughed at him and picked at him. His name is Anthony, the new hire. Get better managers Baskin Robins. Anthony, you did a good job.
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December 2022 by Ashley Jenkins
After waiting for 30 min for someone to help us, they didn't know how to work the blender and they didn't use gloves. I will not be back.
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July 2022 by Lindsey Hughes
Only had 3 flavors. All had nuts in them, which my daughter won't eat. They were really nice about it though.
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February 2022 by Celebrity Barefoot
First of all they had nothing we asked for. Then I got a Caramel Craze latte and it doesn't have the first bit of Caramel in it. It's nasty and a huge waste of money!! I do not recommend this place at all!!!