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November 2023 by Kevin Layne
My wife and I recently purchased a class aThor RV, our salesman Sean was awesome, he was very knowledgeable about the RV we bought. He took the time and was patient as we went looked at several rv's. They had to bring our rv from another lot in Tennessee, Sean kept us updated on transport, including the day it arrived. The finance department was also great to work with as well! I would give Sean 10 stars if I could. If you're in the market for a camper, ask for Sean, tell him I sent ya!
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November 2023 by Peggy Messier
Had a wonderful experience with everyone at the Lake City CW. Everyone was very friendly and helpful. Special shout-out to Mitzi for setting up my service appointment and making sure everything was on hand to get the job done. The guys in the service department did a great job and I'm one happy camper!
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November 2023 by robin catalano
Heed my advice, this place is full of top tier scum bags with no morale who lie straight through their teeth. The service department, starring miss Charlie is a complete and utter train wreck. We were consigning our 5th wheel here and they stated we needed a complete scrape and ceil on the roof. I am a nurse practitioner in the medical field so of course I am to believe and trust the "professionals" of this field. They gave us a range on what the cost may be- we asked them to please contact us with images prior to doing the work- and she wrote that down on a note attached to our file. Of course, she did not contact us, called a week later, and stated the work is done and the price is even more than within the original range. This was a major debacle which ended in an agreement of what we would pay based off the original quote.It became evident that this facility had no plans in actually selling our 5th wheel so we made the decision to make plans in getting it off their lot once we were out of contract. We had a driver we were contracting go out to look at the unit and to our dismay he tells us that there is no way a scrape and seal was performed on this unit. There were multiple piles of scraping sitting atop the unit quite literally cooked onto the roof (images attached) and very evidently it was not resealed. We contact our main point of contact throughout this, Philip, in consignment and sent him images of this. To put it lightly, he was floored and shared he has never seen a poor quality of work like this. He said he will speak to the GM and they will contact us Monday 10/30. Monday comes and no call. Tuesday we placed out a call and spoke to GM who was very rude and boastfully stated that he was the one in charge of "okaying" the job that was done. If this man truly "okay-ed" this job, he clearly has no place in the role he plays. Even though he had already seen the images through Philip, he said he needs to see them himself because he sees nothing wrong with what was done. I informed him the images will be sent and if he does not address this issue, our family attorney will be informed of this and rest assured, it will be handled. He proceeded to hang up the phone on us. I am thrilled to know that the entire phone call was recorded so corporate will be able to look into this matter and the unprofessional nature in which this has been handled. A claim has just been filed through corporate line- which is how we had to resolve the original issue. It is nothing but lies and problems with this place.Do NOT do business with this company, you have been warned.
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October 2023 by Pamela Hathaway
We needed 2 vent pillows, they only had one, no switches that we needed, their LED bulbs were outragesly priced. The girl at the front desk was pleasant, but didn't know anything about the store & the other 2 employees acted like we were bothering them, interrupting there leaning against the counter & wall time.
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September 2023 by GMo Spirit
What a great experience! My sister and I went to Camping world of lake city to buy our first drivable RV. We were immediately greeted by DJ and from there everything went fantastic. He was kind, professional, knowledgeable, flexible and extremely efficient. He made our experience pleasurable, and we were able to buy the vehicle we wanted without the usual stress that comes with buying a new vehicle. DJ and everyone who worked with us went out of their way to be helpful and extremely kind. We would definitely recommend camping world of Lake City, and especially DJ and Angie to our family and friends.Thank you!!!!!
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September 2023 by Robbie Laun
Work with the salesman Don!! HE WAS AWSOME!! Not pushy at all and didn't try to turn me on to something I didn't want. Like most salesman I've work with. Great place to do business with. ?
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September 2023 by Nelson Lillie
Thank you so much for an Awesome and Amazing experience buying our newly used Keystone Carbon camper.Thanks to Dale, an awesome dude, and to DJ, another great guy. They both worked hard to get us the camper we desired. We love it!!!
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September 2023 by deb OdomAndPonies
I needed a longer generator cord to get ready for hurricane Idalia. The sales staff weren’t sure of how to help me. They tried!The service manager came out (so sorry I cannot remember his name) and helped make sure I got what I needed, and then made sure I had enough information to be safe with what I was doing. He was wonderful and should be commended for his care, kindness, patience and service.PS what I purchased worked exactly as needed, and saved our butts with being able to use our new generator for 6 days.
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August 2023 by Mike Michelin
They sold me a travel trailer whose Gross Vehicle Weight Rating (3750 lbs) was HIGHER than the Load Rating of the new tires installed on it (1742 x 2 = 3484 lbs). The tires are also P-rated (passenger) not designed for RV trailer use. The tires were also inflated to the original tire spec of 65 psi, when the new tire's max pressure was only 44 psi. This is very dangerous and could result in a blowout even if RV is loaded within manufacturer weight specs. I should have caught this before the sale but there were many things to consider and seeing the brand new tires gave me a false sense of confidence that an RV dealership would of course ensure the tire's load rating and pressure to be within specs. UPDATE: After seeing this review, GM agreed to reimburse me for the cost of new tires. After a follow-up call was necessitated two weeks later, a check finally arrived for the amount of the cost of replacement tires.I was also misled by the sales and finance guy about there being no early penalty for paying off the loan. I only financed for the simplicity of the transaction at the time but had no intention of taking the 10 years to pay it off. Three months later when I went to make the final payment I find out from the bank that there was indeed a early termination clause in the contract.I have no idea what all was performed in the pre-delivery "prep" work that they charge $500 for. I could not get anything in writing to confirm that the bearings were re-packed, all inspections performed, etc. They told me verbally what was done, but my confidence in this dealership has been dinged enough to not really trust what was said.
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August 2023 by Virginia Bryan
We were traveling on I-75 North and had a tire going bad on our travel trailer. The Camping World in Lake City, FL got us right in for a tire change and back on our way within a short time. They were extremely professional, courteous and friendly. Thank you!
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August 2023 by Linda Ackley
Went for several reasons including having the extended valve stems checked they had installed about 6 months prior. We had a very low tire and didn't know why. We arrived a few minutes after 5. No techs were working so we couldn't be helped on that. Needed propane which was filled by a woman who told us she hated propane. When I went in to pay the cashier was on break and Evan though several employees were sitting/standing around I was told to pay at the service desk. After going back to the service desk I was told to pay up front. They did find someone to check me out. The third reason for going was we needed to dump our black and grey water. Which we did without a hitch.
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July 2023 by Adina Mariposa
Search no further go to CW of Lake City FL. I had been to CW of Lake Park Ga and they do not compare AT ALL to CW of Lake City. The customer service is exceptional. I worked with Sean, DJ, and Theo through my week of trying to get financed. They ALL were amazing. Once I finally was able to purchase the RV I wanted Adam with the service dept was awesome on the walk through. I have nothing but praise for these guys. You won’t be disappointed. If I could give 10 stars I would ?
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June 2023 by de dot odie
While we were driving home from our memorial day weekend in Florida, we got a flat tire on I 10. We knew we could make it to Lake City on our spare, but we weren’t sure how much further we could go. The tire techs at the lake city location were getting off 30 minutes after we called them, and we were still about 40 minutes away. The ladies at the desk were so helpful, and one of the technicians volunteered to stay late to wait for us to get there. He helped us put the tire on the rim so that we could change out our spare. They definitely saved us from having to spend the night in Lake City when we still had another six hours to drive to get home. The customer service at this location is top-notch! Thank you so much!
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June 2023 by Krissy Kight
First walked in the two people at the front acted like there was nobody that wanted to help us. We were wanting a certain deal but honestly could have compromised with a deal if they wanted to work with us nobody even bothered to call us back. Funny thing we have cash to buy. They tried to tell us we couldn't get financing because we were in the beginning of selling our house. Before even running any kind of credit. We found a great place elsewhere.
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May 2023 by vicki oehm
Five stars across the board. I worked with Lindsey T on purchasing a travel trailer and she made the whole process seamless and easy. She was super friendly, extremely helpful, and worked hard to get me the best price possible. Highly recommend for all of your camping needs!
