-
April 2024 by Jazmine Davis
Store wait was rediculous. Looked like maybe 2-3 employees were working. Not from the area, got all the way home and realized they gave me the wrong pair of shoes. Had to go out my way just to return and get the correct shoe. Worst service I’ve experienced at a shoe store.
-
March 2024 by Ericachx Colemanx
Very good
-
March 2024 by Nivonda Newton
I don’t even have to explain, my one star speaks for itself.
-
March 2024 by V W
The worst experience ever. I purchased online a pair of black/red/white Jordan 1 mid grade boys shoes size 5 for the holidays. We had the order shipped directly to our daughter house. Ended up the shoes are to small. On Monday Jan 15 2024 our daughter (8 months pregnant) and grandson ( 7 years old) returned the shoes to the Hibbett 2619 NW 13th St, Gainesville, FL with the email order on her cellphone with the shoes.Torre a rep at the store would not accept the email order and basically told my daughter without saying it she was a thief.Mind you all this is taking place in front of our grandson.Our daughter and grandson felt humiliated and profiled while making a online return.I am filing a complaint with the corporation and seeking a lawyer.Disastrous experience.NO RESOLVE.Update: Feb 7 2024We returned the shoes to the Hibbett at 2469 W US Hwy 90 Ste 166, Lake City, Fl with NO ISSUES.The money was refunded.Thanks so much to the staff at the Lake City , Fl location.
-
January 2024 by Francis Dominic Chiong
Great Product, Reasonably Priced!
-
August 2023 by Southern Bae
Worst customer service ever! The young girl with the braids (Bre) has THEE worst attitude. She rolled her neck when I asked what the holdup was because I switched lines 3 times and still didn’t receive assistance. I got served attitude and stares.
-
August 2023 by ashley edmonds
Visited the store today and there was 6 people working. Both check out lines were backed up with 1 complicated return and the other register was backed up with someone sending the workers back and forth for different shoes. A ton of people waiting in line standing in the same spot for atleast 20 mins. I flagged down one of the people working on the floor to grab a shoe for me and chose not to get them simply because of the line being backed up and the manager not doing anything about it.
-
August 2023 by Daniel Skinner
Unfortunately, I had to return my shoes, but they were awesome at the store! The manager was very nice and took care of it even though I bought online! It was at lake city, Florida.
-
May 2023 by Chelsea Atzert
The manager was very helpful and found the last size for my sisters shoe she needed when they originally couldn’t find it. They made our day when they said there’s only one size left it must be here…they really took that into consideration instead of sending us on our way and they were super nice. Great customer service!
-
April 2023 by Milton Oviedo
Very polite people
-
March 2023 by Susie G
In reality, zero stars. First time hearing of this store. Walked in with my daughter and we walked right back out. Was not greeted, the two employees were hanging at the register too busy in conversation to recognize us. That wasn't the only reason, also the rap music was intolerable for a pleasant shopping experience. Wasn't there to twerk or go clubbing, just looking for athletic wear. We will never shop at a Hibbett store.
-
February 2023 by Julie Blanco
Don't know if they are under new management but they need help better customer service and I just thought this hat was a little off Hibbett was alot better the new look is nice but not sure what's going on I think they forgot this is a small town and probably need to better there workers and be more welcoming and not like they hate there job and dealing with people coming from someone who's from a big city that is full of culture just a little weird
-
August 2022 by LT Sweetness
Me and two others just walked out of the store because all of the staff were at the register talking to each other, not assisting customers. We were not greeted, nor helped.I stood in front of the kids shoes so long I placed an entire order on the Hibbett website, walked out of the store and still wasn’t asked if I needed help on the way out.
-
November 2021 by Pam Popham
The young man working the register was very friendly but also very busy. The other staff member I observed, was just walking around and never offered to assist anyone.
-
August 2021 by Tenika Taylor
It's very expensive but having a coupon helps. Customer service is great, they will help you find coupons for discounts which comes in handy with high priced items such as Nike.