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March 2024 by BG Wallace
Great customer service!!
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March 2024 by Holly Hatqidek
Kay Jewelers is a great place to shop and for any jewelry or watch repairs you need. The staff is very helpful and friendly and Dave took great care of us getting a watch repaired.
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March 2024 by Wilma R wyche
I had a great experience with them, they were very professional and very helpful.
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January 2024 by Ray Zinsli
I came into Kay’s nervous about letting my wedding ring that was my mothers go again. I took it to another jeweler that did some damage to it. Gina was amazing calming my nerves walking me through the process with my ring. She is exceptionally good with customers and her knowledge is amazing
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December 2023 by Chase Layton
A great experience all around. Cathy took care of myself and my girlfriend and gave us all the knowledge and service we could have asked for. Very pleased.
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December 2023 by Lana Baker
Lake City FL store has exceptional customer service. Julia maybe (Julie) was amazing
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December 2023 by Barbara Williams
Gina was amazing with her service/Attitude today at the Lake City store the Atmosphere as you walk in is phenomenal.
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May 2023 by skyler hanna
I had been doing business with the Gainesville location and it was discouraging to think I had to deal with that kind of customer service forever… so I changed over to lake city.I am so glad I did, the ladies there are so sweet. When you’re dealing with things that mean a lot to you, it makes the experience that much better when people are kind.I’ll make the drive for their customer service!
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April 2023 by Dubbi Love
Julie was amazing, very patience and knowledgeable about jewerly we purchased. Thank you Julie
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April 2023 by Tony Owens
Julie was a wonderful, helpful, and knowledgeable of her job. Awesome ? ? ?
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December 2022 by Brandin McCastle
Crystal was very rude over the phone when I called in to check on the repair status of my wife's bracelet and then went on to hang up on me
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December 2022 by Michael Luciano
Crystal was amazing with me and my wife about getting her rings ordered and which would look the best. Also showed my wife rings that were similar to the ones my wife picked. She made a great effort with my wife about how big and how small the rings would be compared to the overall set.
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December 2022 by Matt Bruce Bennett Dunlap
I have been buying jewelry from them for years. Highly recommend.
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June 2022 by Michael Brown
I love my local Kay’s! They’ve helped my whole family! Employees are wonderful! Selection is fantastic! 10/10 Recommend
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May 2022 by D B
Customer service goes out the window with this place. I walked into their store twice within an hour of each other looking to buy a gift for my husband. Never once was I greeted or asked if there was something they could help me with. No one there bothered to acknowledge my presence in the store. The worse part I was the only potentional customer in there at the time. The place was dead people lol but anyways that's fine play your music and laugh at Tick toks. I took my business across the hall and was welcomed with a warm smile and a friendly hi there how might we help you today. My money was spent at a better place visit Chastain Jewelers. Apparently Kay's wants you to work hard to spend you money with them cause they don't seem to be concerned with selling their products.