-
June 2024 by Kimberly Smith
Cashier was friendly and helpful. Knowledgeable about product to recommend.
-
May 2024 by Lisa Bell
Always helpful&delightful employees. Such a joy to do business with our Lake City FL store.
-
May 2024 by Christine Thompson
Good basic obedience classes with effective trainers with patience
-
April 2024 by Danny Delaney
Great customer service
-
March 2024 by Robi Gibilterra
Had everything we needed. Staff was ok. Fed the feral kitties outside in the parking lot. 5 kitties but only 1 was fixed. Anybody want to help trap and take to operation catnip? Please….
-
February 2024 by Patti Le
I didn't go to this store....I have no pets
-
February 2024 by Denise Kohlmaier
Awesome groom, Alisa is the best. My Max looks great!! I love Pet Smart ❤️
-
February 2024 by Richard Holdridge
The dog grooming services are incredible. They treat my dog as their own!
-
February 2024 by Elizabeth Jacobson
I've had to make a few online orders, for my dogs. The orders were ready in hours. Most definitely excellent experience.
-
January 2024 by Steve Zentner
They had everything I wanted. The staff truly does appear to love animals and as a bonus it's in Lake City, Florida.
-
January 2024 by Cynthia Nunn
We are new to the area ,and had hoped to establish bi-monthly grooming services, for our fur-baby . Our first few visits were good, my fur baby is a full coat Shih-Tzu, so I only require the Brush and Bath service. On my last visit, we were charged a dematte fee, which I felt was unreasonable. Firstly, the groomers access your pet prior to service so this should not be a surprise charge , after the pet has been groomed. On yesterdays visit, same thing occurs, my pet is accessed for mattes, told, " he is fine", then at pick-up I'm told there was a de-matte fee added. , as I verbally professed my feedback regarding the issue, Jordan " disconnects our call", and I am called back by Alyssa, who identifies herself as the manager . She too, kept interrupting me as I was speaking, which only further fueled my disgust! My fur-baby was wet, face was sticky and clammy and his under belly reeked of urine! The store manager did refund our payment for the service, but, I was livid and heartbroken of how my fur-baby had been mistreated ! None of the above mentioned PetSmart personnel apologized for their actions , nor, were concerned with my feelings. In fact, when I stated that I would not be bringing my fur baby back for services, Allysa said" great,"! I have had similar experiences at the Lady Lake, FL, and Leesburg, FL PetSmart locations . In my opinion, these groomers do not like to serve pets with long coats, their prices suggest that they are capable , but their products and actions clearly tell a different story. This is the reason I have groomed my fur baby since he was a puppy, l. It's been my experience that the groomers I've had the misfortune to groom my fur baby , prefer to cut him bald , if they find a matte and I'm not having it! This is also why I purchased Chris Christenson grooming products and have educated myself on how to use various grooming tools. I'm still very uncomfortable with expressing the annal glands and nail clipping, which is the only reason I utilize grooming services for my fur-baby. I'm DONE! I will take him to a veterinary for those 2 services . I hope this helps another fur- parent that may have had a similar experience. You can do it, too, their are several YouTube videos to help you . Your fur-baby will thank you .
-
January 2024 by Yasmine Gunter
They're very nice and helpful
-
January 2024 by Lee Lawson
Good place for pet supplies. Friendly staff
-
January 2024 by betty gibson
They do an awesome grooming on my pet only downfall there shampoo products make his skin dry & he gets scrabs . Trying out another groomer
-
January 2024 by Josh H
Been there twice so shame on me. Grooming dept is mediocre at best. Overpriced for a wash. Say they'll do extra stuff and then they don't do it. Always say it's going to be about an hour and a half to 2 hours so you set up things to do in the meantime and I'll call you 20 minutes later to come pick up your animal. It's happened twice so it's on me for thinking it would be different and giving the second chance.
