-
November 2023 by Tim W.
Went to the dealership at noon, and met Nathan Rodriguez (Internet Leader), and was introduced to Dallas Humphries (Product Specialist), who became my salesperson. He got all of my information, sent it through with my requests and intended trade in (2002 Jeep Liberty) and down-payment. In a few hours (with a score below the desired number), I was approved for a 2020 Nissan Murano...Dallas was super informative, honest and friendly through the whole process. I even met Kinsley Legere (Service Advisor)...The whole staff really made me feel relaxed and not pressured. Recommended!
-
September 2023 by Richard P.
My mother has been a little confused for a while she has actually got Lost a few times coming home from town. She is very easily confused.she went in to get her truck serviced. When she got there they talked her in to trading her truck for a truck with a double the mileage she had a four-door half paid for they put her in a two door took her payments up to $705 a month. She only gets 800 a month on a fixed income. She said that she kept telling the salesman she could not Pay that much but he kept telling her she could that the gas she would save in the little truck would pay for itself. She Called me after she left a lot crying telling me what happened I told her to take the truck back they would not even talk to her. All the people that were so nice would not even acknowledge that she was on the lot. On top of that the truck is junk will not start half the time windows will not work except when they want to. My stepfather has health issues and has had to be rushed to the hospital she has had to wake her neighbor at 2 AM to borrow a vehicle to get him to the hospital. These people are very unethical!!!!
-
September 2023 by Google user
All but called my uncle a liar to his face. Disrespectful and overpriced even with an 850 credit score. Now lets talk car quality. Brand new vehicles yet the paint has orange peel, the gaps on the hood aren't the same on both sides and they claimed it's never been worked on... Either the factory new trucks come out of is incompetent or something fishing is going on... Take a gap gauge and look for yourself. I went to college for auto collision repair and paint. My advice if you want to buy from any dealership is take a gap gauge, an ECU reader and test drive it to an auto mechanic you trust.
-
August 2023 by Justin Peek
All but called my uncle a liar to his face. Disrespectful and overpriced even with an 850 credit score.Now lets talk car quality. Brand new vehicles yet the paint has orange peel, the gaps on the hood aren't the same on both sides and they claimed it's never been worked on... Either the factory new trucks come out of is incompetent or something fishing is going on... Take a gap gauge and look for yourself.I went to college for auto collision repair and paint. My advice if you want to buy from any dealership is take a gap gauge, an ECU reader and test drive it to an auto mechanic you trust.
-
July 2023 by Rachel T.
IF IT WERE POSSIBLE TO GIVE ZERO STARS I WOULD! Where to begin? My husband and I have purchased many cars from various dealers around the area and I can say I have NEVER experienced something like this. From the second we walked on to the lot we were passed Around like a hot potato as soon as someone would start they would pass us to the next not even letting us look at a single car. They immediately wanted to run credit and start paperwork before we even knew if there was a vehicle we wanted. On multiple occasions we would start to walk out to atleast LOOK at a vehicle and we would get sat back down to process MORE paperwork. We had the displeasure of working with a closer named Phil from the beginning his tone and attitude was something I wouldn't send my worst enemy too. We were told if we followed specific steps we would be into a vehicle day of after follow steps exactly we were still told there was more that needed to be done. We needed a co signer Phil insisted that our co-signer be the leader on the paper work and put it all in his name after saying no MULTIPLE times he did it anyway without our knowledge!! Then we were also told by Phil that we could leave a personal check for the down payment to be run so we did! A week later we get a call that the check wouldn't work because it CANT be a personal check (even though that is what we were told) and we would have to give our debit number OVER THE PHONE while they still held on to our check. Obviously my husband and I said absolutely not so we had to make another HOUR TRIP back out to the dealership so we could give them cash and take back our check. There is ALOT more that I could say about this experience and none of it is good but those are just the key points.
-
July 2023 by Kenneth E.
!BUYER BEWARE! This does not reflect all the hard work put in by the majority of employees here, but there is a management problem and there are too many dealers, too many cars out there to risk such a major decision on individuals that absolutely just do not care. I was sold a used car without an Engine Air Filter. Shame on me for not checking, got it. I thought that dealers would look over a vehicle before selling. My cars service interval is 10000 miles. Imagine your car without an engine air filter driving through harsh conditions, both gravel and dirt, for that distance. I took it in for its first service and that's when they told me. They didn't have one again so sent my car back on the road without a filter and told me to come back the next day. Now imagine the head mechanic telling you that it's OK. I am no longer interested in these individuals touching my car, if you can't get the air filter correct I doubt you paid attention during lug nut day. I asked if an oil analysis was done after they found out. Blank stare. I asked that we send it to another dealer associated with the morgan auto group to bore scope the cylinders to see if any damages occurred. He said he wouldnt be able to tell if scaring happened to my cylinder walls before or after. Fair enough, shouldn't matter but ok. I asked him to put it in writing, he wrote it so vague that it probably voided my warranty. Did not come close to saying that they were at fault at all. Last ditch effort I asked if I was charged an inspection fee before I purchased and if it could be refunded. Definitely wasn't happening. Last question, can you tell me that the life expectancy for my car is the same as before you forgot the air filter. Blank stare then diversion tactic to something along the lines of, "I don't ever recommending tearing a motor apart unless needed." Some type of deflection training they must go through. Went home told my wife that I messed up going there and pretty much nothing I can do. My wife being the Saint that she is decided to go and possibly ask for these things in a softer manner. She wound up being yelled at with my 4 yr old son cowering behind her by the extra macho GM. As he walked past her he said, "KEEP SMILING," in a very threatening tone. Mr GM, she is going to keep smiling. That's all we can do when we try our best to do right by others but it's not reciprocated on your part. Mr GM what were you gonna do if she kept smiling?! Tough one that guy is. Read through these negative reviews. There is a pattern of misconduct here that needs to be addressed. The individual that's going to comment under this was also reached out to, she did nothing. What would you do?
-
June 2023 by Sam S.
terrible dealer and ripping off people. his used cars have many issues even if he shows you a good carfax report. the car I bought from him broke three times in first three weeks from date of the purchase. contact the dealer if he could refund the repair cost and he refused. later that week found out the 3 doors don't lock from a remote or button due to bad actuators parts. this is a safety hazard specifically if you have kids. be aware from the digital screen at the finance office that's where the scam occurred. they don't tell you or show you that the car sold to you as is and yet apply your signature on as is digital page. also found out he put blended oil instead of full synthetic as recommend by the manufacture.
-
May 2023 by Lasandra Qualls
The lady that works in the booth is amazing.
-
December 2022 by Michael Conner
There's a new coaching staff at Rountree Moore Nissan and they have a winning came plan. Sam Ryan is the General Manager and he is making fantastic lineup changes. My wife and I have purchased two vehicles from Rountree Moore, one from Nissan and one from Nissan and one from Ford, which is where we first met Sam Ryan. My wife went in to Nissan yesterday for a service issue and saw Sam there. She went over to talk to him and decided to look at a vehicle on property and to crunch numbers. While she didn't purchase a new vehicle at the time, she was favorably impressed with Andre and Justin Milton in management and Adam English, our sales rep. They all demonstrated remarkable professionalism and courtesy. Sam has the team moving in the right direction, so if you are looking for a new, positive shopping experience , go visit Rountree Moore Nissan in Lake City.
-
November 2022 by Scott C.
I will never do business with this place again I hate them with a passion day sold me a 2017 Nissan versa that has 100 and something thousand miles on it I am bringing it back less than 24 hours because it was a rolling death trap I made a bad review on here once before, but they convinced me to change it because they promised they would make things right with me they showed me another vehicle they even sent me the pictures of the vehicle he said I can go down there to look and sign for this new vehicle. Turns out it even want me going down there to do that instead I ended up feeling embarrassed in front of other customers in there they they wanted me to think they wanted to make things right but at the end of the day they didn't want to make things, right that I actually realize they think of me as a joke tell me that they would have something by the end of the week and that they would call me and they never did they don't care about their customers only thing they care about is making money because they know they can go home in their nice vehicles to their nice homes. When someone like me can suffer this Nissan is the worst place for you to be by your view because even if they do mess up, they don't make it right with you.
-
September 2022 by peter dunn
My daughter's car broke down on 75 in Lake City and was towed to this dealer. The car was in the shop for 3 - 4 weeks and we were told that the needed part was on back order with no timeframe for availability. W were quoted $2000 for eventual repairs once the part became available. We decided to have the car towed back to North Port where my daughter resides. After having the car towed back, I requested to have a copy of the diagnostics from Rountree so I would not have to pay this fee again with another repair shop(I was charged $194 for the diagnostic). I called multiple times to get a copy but was only sent a copy of the invoice. There was no follow up to et me the diagnostic in writing. I never received a copy of the diagnostic. I subsequently searched online for the part that we had told was on back order - found it immediately with plenty of inventory.We have since been told by the repair shop in North Port that it is very likely that the broken part will be covered by Mitsubishi due to several recalls so this repair may end up being free.So, bottom line, I don't have anything good to say about the follow up and service of this dealership. I certainly would not add them to my list of dealerships for repairs and service!Services: General repairs & maintenance
-
July 2022 by Betty McKinley
I enjoyed working with everyone in person and onlineGreat energyThank you for doing business
-
June 2022 by eva hayes
Jamari was a very sweet young man and did everything possible to find the vehicle I wanted and he did just that, I am very pleased with all that he did for me. Thank you Jamari for all you did for me
-
May 2022 by David Ray Alford Jr.
Best in class, hands down! This is our third vehicle we have gotten from Rountree Moore Nissan Lake City! The customer service is excellent, and they listen to your wants and needs! Never a let down, thank you all so much! A huge shout out to James for getting us into the car of our dreams! #RepeatCustomersForLife
-
May 2022 by Celeste and Ella Openings
Everyone was nice and kind, i got my car on Monday, came home and tried to fit my car seats for my 3 infant children into the back and it wouldn't fit at all, not safely. they have to be stacked on top of each other and sideways, i shared this information with the dealership for concern of my children's safety and they told me to come in. i was not off until Friday! i drove the 30 minutes up there and they told me there was nothing they could do , if i would have come back up there on Thursday then they could have just switched it out for me.. which was not relayed to me ever until i was there on Friday. i explained the concern for safety for my children and not having a vehicle that could fit them all now and they said "sorry nothing we can do for you." Do yourself a favor and go somewhere else, they act like they care about you but in the end all they care about is pushing cars out they definitely don't care that a mother of 3 now has a car that cant hold her children safely. And yes i have talked to managers, they don't care.