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September 2023 by MARC LOUIS
You will get rob there is no way around it. I was quoted 23k for def issues and still ended up paying 1676 just by them looking into my Def system. Wish they all go out of business just like some of the truck stops just ridiculous stay away.
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August 2023 by Robert DeGrie
Qucik and friendly service! The place to go for truck parts! Mine was a Ford F53 chasis under a Class A RV. They had what I needed.
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August 2023 by James Hannan
They guys are great here and take care of you as fast as they can .
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July 2023 by Kevin Ray Lopez
Amazing service outstanding team.RYAN AND COMPANY TNKS IM BACK IN THE ROAD$$$
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January 2023 by Lucky Luciano
Everyone was really friendly and even waited for me till my Lyft arrived. Sometimes you can't control the day but with a great attitude and a welcoming smile it can definitely make a difficult day much smoother. Thanks guys!
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December 2022 by N. Kirsch
Been going here for about a year for parts I need! Friendly and always ready to help customers!
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October 2022 by Artie Rosati
First time I was there. Will return & give them another go. Was very nervous about my RV being there. Made me feel comfortable. Would recommend them. Wish they gave retired FLEO or MILITARY discount.
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August 2022 by David Anderson
Was lied to by service writer multiple times. Was told egr cooler was not leaking when I directly asked him about it. Even requested pictures. I was told it was not leaking and needed to have head removed because vthey suspected it was cracked. Come to find out egr was leaking the entire time when I asked for a quote just to replace the head and bearings. Now that I'm questioning everything they did they want to just box it up and have me tow it out. Shady people. Check your tickets and record all conversations with these people.
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August 2022 by Deborah Ellsworth
I should have added this year's ago. Hands down the absolute best dealership team, both in service and in parts. I have been bringing my 06 Columbia here for the last 10 years and always get things done promptly and at reasonable pricing. Heck, they know my truck better than I do! Lol.In the rare occasion something is missed or not quite right...they handle it. Love my guys and gals here. Overall, a great group.
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July 2022 by Tony Klutz
I do a lot of business with Tom Neil. It seems like when you take a truck down there it's hard to get parts for but that's for any other place right now. Everybody's got short parts but other than that time they'll usually does a really good job on the trucks
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July 2022 by R&W W
This location has exceptional, knowledgeable, compassionate and professional staff. A big thank you to the service manager and all staff. My 2016 freightliner Cascadia had regen issues. Wasted money at two repair shops with no success. Finally broke down on the side of the road. Got towed into this location. I cant express my appreciation in words. They also recommended a nearby hotel that also has great most courteous people. Bottom-line they saved my business. Give them a call.
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July 2022 by Dan Peterson
This is for all Business Owners in the trucking industry. My company is DDA TRANPORT LLC. I've been in trucking for 25+ years with 6 trucks on the road. I choose Tom Nehl in Lake City Florida because of the quality service, fair rates and they are very fair.. HANDS DOWN!!!The service staff is amazing, it consists of people who cares about your business and they try their best to get you back on the road.Bo, Belinda, Jim and Mike are the best people in the service department you will ever meet.They're Owners Operator who have been taking advantage of from previous shops and come here thinking Tom Nehl is the same but, I got news for them stop posting bad reviews about this shop because someone took advantage of you. I understand you're upset but, my family here at this location will make it right ✅️ I hope this post help someone who is deciding to stop by in the future. I love ❤️ all my Business Owners..
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July 2022 by Gordon MacDonald
I needed, on short notice, an assessment of a Check Engine light I was getting on our Newmar Motorhome. Despite their heavy workload, Tom Nehl Truck in Lake City FL, was able to immediately provide a technician who performed the assessment, made excellent recommendations and sent us safely on our way. Their quick response and professionalism has made them our go-to service center in northern Florida.
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June 2022 by Stephen Sneade
Hands down best dealership i ever worked with. They did great work on my 07. I was surprised to find that they where very friendly and knowledgeable. They are not your average dealer. There mechanics where just as nice as the staff. Prices where fair. I wasn’t expecting that. I was expecting the usual dealer bs. Nope. I will be taking all my trucks to them.
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June 2022 by Timothy Marvin
Worst service department set up I have ever seen.I have never seen a shop that is walk in only, far in line and we'll get to it when we get to it. So if you need a 15 minute computer scan you might have to wait for days. Spend thousands of dollars and can't even get timely service.
