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January 2024 by Shirley A.
They gave my blood pressure medication to someone else and I have picked up other person who had my same name and brought it back to them well who ever got mine didn't bring it back so I have to pay for it myself and they told me it would be ready today and That was this morning now they have closed the store for today I have called them 4-5 times today just praying my blood pressure stay down my spelling mistakes please forgive me just wanted to know if anyone else has experience this mix up
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December 2023 by Diane B.
There is no reason anyone should have to sit in the drive thru line for 45 mins to over an hour, who ever is at the drive thru should be fired,if you are doing consulting at the drive thru you should make them go into the store, I do not know what has happened to this store pharmacy and the service of the drive thru but someone needs to check into why it is taken this long in that line everytime in the last 2 months this has happened waiting at least 45 minutes if not longer. This issue needs to be fixed. I am look for another pharmacy due to this reason and the slow service.
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November 2023 by Teresa B.
If you want to waste 1/2 hour of your time then get your prescriptions from Lake City Walgreens! I have waited as long as 45 minutes and test my prescription was ready I had done a drop of the prior day and was just picking up. There were 4 cars in front of me and I have been here 20 minutes and just moved two cars up. I have tried going in and that is even longer. This would be a great place to have a drugstore I'm going to CVS and IDC if they are higher in price my time is valuable too.
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May 2023 by Michelle D.
I went to pick up my order and the Walgreens system kept showing that I didn't pay online. Showed the manager my Walgreens app with the receipt showing that I paid through PayPal and also showed my PayPal account that Walgreens was paid. Manager kept saying that she can't give me my products because then I would be getting products for free. I asked how would I get products for free if I'm showing you to receipts. She kept talking about me paying again or canceling my order but I wasn't doing that because it wasn't my fault. She thought that I was going to be ok with leaving without my products and disputing the charge, but I told her no and they were going to figure it out and they did.
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July 2022 by S P.
People of color please be careful shopping in this store in Lake City, Florida! My mother and I were in this location to get a prescription and decided to shop for items. At the checkout counter there was a sign that said "Wait here until an employee has checked out a previous customer." While we waited in line a customer(lady) walked around us, passed the sign and stood in front of the register. An employee from the back came to the register and proceeded to check out this customer. I told the employee that we were in line and was skipped. The employee(lady) said, "She has two items, let me check her out." I told the employee again that the sign said to wait at this point until an employee calls you to the register. The employee said again "She has two items, let me check her out, I am sorry." The employee scanned the customers items and the customer exited the store. As we were leaving the store we told the employee that we had not experienced this type of treatment in years. Racism was obvious. I will not shop in this store again. Some employees are biased against people of color.
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January 2022 by Larry K.
I think the store manager needs to step back and re-evaluate the scheduling of their employees in the pharmacy dept. My wife called at 9:10 am on Saturday. She was placed on hold for 41 minutes and 52 seconds before someone picked up and answered. She was on the phone with the staff for a whole 20 seconds to take her info to confirm her script. They only had 5 people scheduled on a Saturday, 1 pharmacist, 2 pharmacist helpers, 1 drive-thru, and 1 counter person. Knowing that the pharmacy closes early on Saturday and Sunday and it's going to be even busier on the weekend than during the weekday. They could've had more people on staff in intervals so that it was constantly flowing smoothly. During the week you'll see as many as 7 or 8 people back there working helping the Pharmacist and keeping the flow moving. Don't get me wrong. I understand they're busy but it is crazy to have to stay on hold for over 41 minutes. So if this store is so busy in the pharmacy, then put 2 pharmacists on duty to catch up. So I called Walgreens to speak to the manager and was told they weren't in but there was a lead associate that could talk to me, so I said ok. After a brief 4 minute hold, Rachel answered again and said that he was working the register and it might be a while before he can clear the line to answer the phone. Rachel also tried to convince me that they were extremely busy at 9:45 am with a line going around the building for the drive-thru and that they are backed up. This is a perfect example of why management needs to re-evaluate the scheduling so there is appropriate coverage at all times. This put's a lot of stress on the workers because customers are complaining that there isn't enough staff working. So I wonder if the manager ever worked the floor in a retail, or does he just walk around in his suit and tie and make big decisions on how to make it worse for everyone. I left North Florida Pharmacy because they closed much earlier than Walgreens. But at this rate, I might just go back to the North Florida pharmacy or go to CVS. At least North Florida's average wait time is less than 20 minutes if I walked in the door with a script.
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August 2021 by Lauren J.
A lot of the front people where really nice but the pharmacy takes forever and a day and are very rude and and they talk about customers as soon as they leave but to where other customers can hear them
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April 2021 by Linda H.
Terrible. Worst one I have ever been to. Go to CVS. Pitiful inventory. Awful location. Skip it..
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September 2020 by Victoria H.
The staff in the pharmacy are awesome. Helpful knowledgeable and very friendly. I travel from live Oak to get my prescriptions here because the there is nothing like being made to feel like family.
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February 2020 by Della Nabi
Inside Walgreens
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September 2019 by Noemi Seda
Inside Walgreens
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September 2019 by M D.
I don't normally shop at Walgreens but today I happened to stop by. As I'm getting ready to check out the person in the front register corrected me about not using the right entrance to checkout. Next time to walk around for the register I apologize and proceed with checking out at this time she ask me for my card I ask for help with the app so she could scan the barcode and she proceeded to tell me she knows nothing about that app or that stuff. This lady is just miserable and unhelpful just rude wow she most not like her job or been there. I felt so horrible on the way I was treated by this lady I just terminated my transaction and left all I cant remember name but I do remember is 2008 or 08 on her tag. Wow, poor customer service I would not be going back to this store next time if I really need to go a Walgreens will go to live oak.
