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August 2025 by betsy gonzalez
Went there to submit my application for my passport and Lee took care of me. He was very nice, knowledgeable and didn’t seem upset because I we t earlier than my appointment!
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April 2025 by Brian Isbell
This place is a joke 1 person working doing passports and regular customer service plan to bring lunch because it is ridiculous not to mention he's unable to listen to what you need because his brain is scattered. epic fail
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March 2025 by Angel
I had a concern about my package and the tracking information, I tried numerous times on three different days to call the post office directly to ask my question, but no one ever answered the phone. I had to go down there in person, the guy at the counter is always very friendly and was able to answer at least, but it's very annoying I had to take time out of my day to go there in person just to ask something.
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March 2025 by A Brown
Mike gave excellent customer service! Juggling multiple types of tasks and kept everyone moving all by himself. Knowledgeable, attentive and very helpful!
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February 2025 by Dawn Gonzalez
Had the best experience doing my passport services, had my photos and paperwork and fees paid and done within 20min. I was also in no rush and since it’s only one employee, anytime a guest came in I told him to help them out so that they wouldn’t wait. Lee was great, understanding and very helpful.
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January 2025 by Cobine Edge
Don't ever go there for passport walk in services. You will be rushed and have bad service
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January 2025 by Natan Henrique
Lee was great, provided me help with my passport and he was super knowledgeable!
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December 2024 by suzanne nein
It’s sad that I have to leave this review because I have always had such good service at this location. I don’t get off work until 430 and I had an urgent package that I had to get shipped. I got to the post office at 10 minutes until five and the clerk asked me to wait because he was dealing with incoming mail from a contractor I believe. When it was time for him to wait on me, he was very rude and pushy. I informed him that I arrived in time and he said that wasn’t his problem. It’s 5 o’clock and I should not be performing transactions at this time. The customer is not always right. That’s how the post office works. Again, I have always had such good service in the past so I hate to leave this review, but he was just so very very rude and that is not acceptable when you are in customer service. I don’t care who you work for.
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March 2024 by Elena N
They advertise limited walk in hours for passports from 3-4. I got there at 3 and waited about 20 minutes before being turned away because "there wasn't enough time to do it". Don't try to go for walk in hours or you will just get turned away.
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February 2024 by Flor Salinas
The website says one things and the people there does a complete different thing. I went there today to do my passport because their website says walk-ins on Tuesday from 3-4pm and when I get there well the only clerk working there told me that they do that anymore. I waisted my time and gas.
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January 2024 by N F
Inaccurate information on collection times for the DeLand 336 E. New York Ave. location. Website indicates last pick up time for Saturdays is 5:00 p.m. whilst the posted last collection time is 2:30 p.m. USPS should provide its customers with accurate information especially for something as simple as hours of operation and collection times.
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December 2023 by tom tang
I would choose zero if it's available
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October 2023 by Andy Jablonski
The location advertise walkin for passport services on Thursday. Gess what, no such think at this location. Get yout facts straight if you post something do deliver it!!
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September 2023 by Gina Edmunds
Amazing experience with this location getting passport applications sorted, even with some errors on our end that caused us to run a bit late. They made the process quick and easy, especially for first timers like us! Thanks!
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August 2023 by Caitlin Gunter
Michael went above and beyond!!
