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March 2024 by Sophie Brashears
My fiance and I are looking for a new gym and decided to come in with my sister, who is a member, to try it out for the day. The guy working at the front desk said we had to pay $25 for a 3-day pass and we couldn’t just try it out for the day or get a tour. It’s very unfortunate that he was not knowledgeable because he lost two potential customers. He said, “I’m sorry I can’t do anything, that’s just our policy.” Which doesn’t make any sense considering this is a business and you’d think they want to get us in and potentially signed up. We ended up walking out and going to a different gym.
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December 2023 by Gayle Bergstresser
It is an absolute treat to go to 24 hour. My priority right now is a pool area. I like to swim laps. There are three lanes. Usually I can always find one lane open two days ago they were full, but no problem I asked a guy on the end if I could share with him, and he says yes, everybody is nice the employees and clients.After swimming laps my treat is to get into the hot tub, the steam room and the sauna, which are always clean and smell good. You can’t say that about most placesIf there ever is an issue with anything Like the equipment upstairs they’re on it.The location is excellent, if you live in the Lake Mary Longwood area. Another plus is that it is close to my Yoga studio and shopping.
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December 2023 by Ben Larson
No club phone number on the app and long and difficult phone tree to talk to a club team member for holiday hrs. Google search and website showed conflicting hrs on Christmas Eve.
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December 2023 by Eunice Phelps
I can’t take going here anymore. I have been going to this gym for 2 years now and the I can confidently say I have never seen ANYONE cleaning. Hair/dust all over, bitten off nails on the floor, machines feeling sticky, and always feeling itchy after using certain machines. This gym is straight up NASTY. In the last few days they have added a few new machines and they look like they were picked up from a dump. I really enjoyed this gym because it offered a few things other local gyms didn’t but it not worth how absolutely disgusting this gym is.
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December 2023 by Meredith Fordham
This gym used to be great. Over the last year and a half, it has taken a steep downward turn. It's dirty, and now they've stepped up the even dirtier experience by taking away half of the cleaning stations so now the younger men that workout here have pretty much opted out of cleaning any equipment after they use it. The turf is always questionable in the cleanliness department, usually a shrapnel of hair, bits of paper towels, and whatever misc dirt people have tracked in the gym. The upstairs bathroom is disgusting. I've stopped using it because it's usually covered in urine and hair. More times than not, the cleaning stations are out of something, either spray or paper towels. Additionally, it's hit or miss if the equipment is going to be working. They also haven't updated the equipment with anything that focuses on a more modern lower body workout, like a glute bridge machine, etc. But there are plenty of cardio machines that hardly anyone uses! Also, a whole desk area upstairs that hasn't been used for the entire time I've been coming to this gym. I honestly can't believe that 24hr corporate has let this gym in such a nice area get so bad. Maybe they just need to sell it off to a brand that will come in and start over. Totally embarrassing brand experience.
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December 2023 by Isaac Jabiles
If there was a zero star that is what I would rate it . The location is really dirty and staff is not friendly and just busy with either there phones or with coworkers talking about everything but work. The door windows, machines, bathrooms and floors are just dirty. From the reading of the reviews from others this place had been dirty and having problems for about a year now so it doesn't seem like the owners don't care because they don't make the changes
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December 2023 by Dayvid Brenes
They really need to clean the location,Machine, windows,doors, bathrooms and floors. It’s very noticeable that the staff is not cleaning at all.. it’s so sad because the gym itself and machines are really nice but being so dirty makes it look so bad and specially being in Lake Mary you would thing it would be up to scale
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November 2023 by Chad
I work night shift and need a gym I can go to anytime, so I saw this gym called 24 hour fitness and assumed it would be open 24 hours a day like the name implies, but nope, what a joke! They need to change their name to 18 hour fitness cause they're obviously not 24 hours.
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October 2023 by samantha marino
I decided to try out a free trial at Lake Mary 24 Hour Fitness with the intention of me and 2 friends committing to a full year membership. However, upon arriving, my enthusiasm quickly waned. The staff was exceptionally friendly and knowledgeable, but the gym itself left much to be desired. The locker rooms were uncomfortably hot, as if the AC wasn’t functioning properly. They appeared outdated with poor lighting. I was also uncomfortable with the coed sauna and steam rooms, and to make matters worse, the steam room was out of order.When I ventured upstairs to begin my workout, I found a good variety of machines, but they were all noticeably dirty. No one seemed to be cleaning the machines, and I didn’t see any staff members attending to this either. They had visible dirt on them and carried the odor of previous users. I had high hopes for this gym, but it turned out to be a significant disappointment.
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October 2023 by Zeki Alcicek
After the management changed , everything was fine for a few weeks, but now everything is the same as before.I usually go for the jacuzzi and steam room.The water level in the jacuzzi was very low on the 2 days I went last week.when I went there today, the water in the jacuzzi was cold and there was no shampoo in the shower cabin.Likewise, the steam room has not been working for a few days.The person I contacted at the front desk today, who said he was the manager, was not even interested.In the end, unfortunately this job was left in the hands of the children..
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October 2023 by Shachi Pandya
I had a great experience at this location. As a member on and off for the past 3 years, I've had nothing but positivity from the staff. I had an especially pleasant customer service experience from the manager Josue, who was so friendly and helpful. Definitely recommend!
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October 2023 by George Wagner
We had an exchange student for a year in which we got him a membership for a year. He has since gone back to his country in June and we have been trying to cancel his membership. Every time we have gone in to cancel, the person at the front desk says “I have no authority”. This is ridiculous that you have someone who works there who cannot assist. We keep being told , “Only Joe can do that” … because of that, we keep being charged monthly.
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September 2023 by Jinda Liu
Decent gym, see people doing taekwondo and Jiujitsu in there as well. Seeing the management putting in effort to keep the gym clean for the past few months. But, not sure why they decided to take out nearly half of the originally installed paper towel dispenser on the wall???? There is probably around 4 or 5 in total across a large gym. Having to walk from one corner to another corner of the gym to grab paper towel to clean the equipment just to find out some of them are empty is pretty annoying. I would recommend either put those dispensers back on, or have people constantly checking on them and refill it. Really hate to see people not cleaning the equipments because there are no paper towels available. Also, rarely see gym staff on the floor, whether is to keep this gym organize or to reset the lockers that half of them don't work near the elevator.
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September 2023 by Jes
I’m new to the area and was hoping to try this location. Signed up for a 3 day membership online and received a confirmation code and was told my pass wasn’t valid because I had a membership years ago at a different location. The front desk person then tried negotiate a rate for a day pass and said he can do it for like $10 instead of $25. It didn’t seem legit as he was making up a dollars amount. Extreme lack of customer service
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August 2023 by Nicole Shoemaker
I’ll change this to 5 stars if they clean the water fountains
