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March 2024 by Jose Miguel Ortiz
Made an appointment for my dog that wasn't feeling well. Did the appointment thru their app. They just called me one hour to the appointment to cancel it because it wasn't a drop off. They just blamed the app for their incompetence with customer services. I am paying $80/month for the wellness plan for my dog but when we need them they just cancel. Totally unprofessional.
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March 2024 by Annie Carter
Charged a lot but did not help my animal. Took her 2/3/24 and again 2/9 and my pet died few days later.
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February 2024 by Zuheily Riv
Thru always take care of my pets with respect. Fair pricing
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January 2024 by Ashley Ann Edwards
We have never had a great experience at any Banfield, but I have to say our last visit here was the worst.We took our pets here for a comprehensive exam as we are on the Optimum Wellness plan and we were beginning to run low on flea meds. The vet techs are AMAZING and so kind. I have nothing but positive reviews for the vet techs. The vets here? Nothing but negative.When we got the call to pick our boys up, no phone call to tell us how the tests came out or how they’re looking. When we got there, there wasn’t a vet who spoke with us about how their tests went. I asked the vet tech if we would hear from the vet and she was surprised we haven’t since my older dog had an odd elevated number on his bloodwork. Never heard from the vet. A tech called me to ask how the pets were doing and I stated I still haven’t received a call from the vet and I was worried - they said they would let the vet know to contact us. After multiple calls, we realized their vet wasn’t going to call us, so we scheduled a vet appointment elsewhere. Our dog did not make it to this appointment as he passed abruptly…From speaking with multiple vets and doing tons of research, there was no “saving” our boy considering his age, however, the elevation was the first sign that something was wrong and we could have done more to make him comfortable and help him be with us longer. Banfield took this from us. Just due to poor negligence on the vet’s part.We will not mention the vet name, as we feel this is a training opportunity for the team, but I sincerely hope this review is actually reviewed by the team. To some, if not most of us, our pets aren’t just animals we care for - they’re our fur babies, our companions. If you’re not able to treat them as such, don’t be a vet.
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January 2024 by Alejandra Quintero
Is bad service in lake Mary office and the manager don’t bring any solution
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December 2023 by Christopher Beadnell
Dr.Trompeta was extremely helpful and thorough. We brought our new baby kittys in for there first Dr visit and we are so glad we choose you all.From the moment we walked in the building we were met with courteous, smiling associates behind the counter. We were checked in quickly with minimal wait and the waiting room was so clean and organized. They even have a children’s area with Dr white coats and toys to play with. All the Vet Technicians we met were extremely knowledgeable and explained everything is great details and never rushed us at all.We even were able to sign our pets up for your wellness plan due to great information given to us on how to maximize our savings over the next year.Thank you Dr and everyone we had contact with on our recent visit. You all are awesome!Best,Christopher and HeatherAlso Peanut ButterCup and Oreo say meow.
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November 2023 by Ilirjana Jennings
Dr Kaufman seems like a nice lady, but very incompetent. Misdiagnosed our cat with kidney disease, when in fact she had GI lymphoma, which aggressively progressed while waiting for the diarrhea, vomiting, and lack of appetite to improve by the iv fluids she had prescribed. We had to take her to another vet for a second opinion, who found quite a large tumor in the abdominal/intestinal area.
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October 2023 by E
Banfield Colonial Town Park located in Lake Mary is awesome. Always professional and courteous. Treat you pet like their own.
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October 2023 by Mike Roldan
Great as usual it's always a pleasure to go to banfield from the receptionist to the nurses and especially the Doctors loving and caring people ? love this place the pet insurance is the way to go with banfield 5 star facility THANKS TO YOU ALL
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August 2023 by Traci McDonald
Always so sweet and so caring. Have treated my dogs and I with upmost respect and patience. Thank you to the entire staff!
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July 2023 by J Allan G.
THIS PLACE NEEDS TO BE SHUT DOWN! We brought our beloved Yorkshire terrier to them for a routine teeth cleaning and an hour and half later he was in their refrigerator. They totally botched the anesthesia. This dog had a history of difficulties with it and they never took it into account. All they wanted to do was schedule another appointment. They are money hungry PIGS!!! I believe their staff would be much more qualified parting out wrecked cars in a junk yard. Goodbye my little buddy Jack, I will miss you forever. I hope you forgive me in the poor choice I made to send you to Banfield.They had audacity to keep charging my credit card for MONTHS after my dog's death caused by them! Please visit the facebook group " Banfield Hospital is the Wrong Choice" and "Boycott Banfield Pet Hospital, Mars Corp." Check out their BBB ratings. Do your pet a favor, DO NOT SEND THEM TO BANFIELD!
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July 2023 by Michael R.
I have taken my last dog Shawnee there through out it's life and they always have taken good care of him.I have a new puppy and it's nice to see that they remember her and they absolutely gush over her when I take her there..I have seen some other reviews from the last that come off negative and all I can say is that they have always have given my pets the greatest of care!!
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June 2023 by Alma Christian
From making the appointment to picking up my baby girl (Faith) they were so pleasing to work with.
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May 2023 by Isabella Gabriella
I have a wellness membership for my puppy and have been to several Banfield locations but I have to say this is by far the best. Every single employee is so so incredibly friendly and welcoming whether you talk to them over the phone or go in person. I feel so safe dropping my puppy off every time and know he will be in good hands.
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April 2023 by CandiAnne Terra
The care here is phenomenal. Love the staff, the attention they pay to both the animal and the owner is some of the best I've ever had. Their communication is great Neither the dog nor the cats have any issue going to the vet, they're calm the entire time
