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February 2024 by Ren Mal
Worst banking experiences ever nobody in the lobby. But me everybody walking around acting like they're busy take care of friends who just walks in misleading services and no consideration of our time
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February 2024 by James Hurley
had to do a large wire transfer. The person who helped me verbally verified the recipient bank and account numbers by calling them with me there to prevent a possibility of fraud. I really appreciated the attention to detail.
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January 2024 by noah malchinkhuu
Nelysha Bailey is a fantastic banker who helped tremendously with my first credit card. Forever my banker, she’s amazing.
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January 2024 by Ut N.
I recently visited my local bank branch to collect new bills for the upcoming lunar new year. The branch has three tellers and several ATMs, including two drive-through lanes and a bank teller drive-through lane. I am a regular customer at this branch and have always had positive experiences here. This time was no different - I was assisted promptly with very little waiting time.
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December 2023 by Don Graph
The Lake Mary branch of Bank of America is the worst. Customer service is horrible. The teller service is good. But, there is usually only one teller and a drive up. When you call the branch direct number. No one answers. I live a mile from the bank. I will drive five miles to go to another branch. Where I get the proper service that I expect from Bank of America.
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October 2023 by Lenny Leger
Very friendly and organized, updated lobby area, will come back again
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September 2023 by Tiffany Hynes
This bank is an absolute joke. BOA constrictor of the people. I deposited a CERTIFIED CHECK on Friday 08/18/2023. My deposit slip advised the funds would be available on 08/19/2023, which as it's a certified check it should be. However, I instead received an email advising me that the hold was placed because "specific information indicates item may be returned". First of all, it's a Certified Check (I could have taken it and bought something at a dealership).When I called to find out if the hold can be released, as it's a certified check, I am advised "No, because we were advised by the originating bank the check may come back". I then asked Who advised them this? What exactly was advised? All he said was "I am not at liberty to say". (BECAUSE THERE ISN'T ANYTHING THAT SHOWS THE CHECK MAY BE RETURNED).As of this morning, this check is still on hold. I am in the negative, can not buy gas, groceries, or any items I may need for my daughter or myself. God forbid any of us get sick and have to go the doctor and pay the Co-pay. I reach out on my BOA(snake) chat and speak with an agent. She advises me the same, and then advises me the "Check could be canceled". CERTIFIED CHECKS CAN NOT BE CANCELED. The Originating BANK CERTIFIES IT'S A GOOD CHECK BY GIVING THE CHECK.Needless to say, once these funds have cleared into my account (whenever that happens). I will be leaving this bank, for a bank who genuinely cares for their clients and wants to provide a SERVICE to their clients, and not SCREW THEM OUT OF BEING ABLE TO USE THEIR ACCOUNT. Ahh, once that day comes... and to be free of this "boa constrictor"
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September 2023 by susan karen
Nelysha Holt Bailey is a asset to Bank America! Patient honest and smart I am a senior and her astute assistance is appreciated She is a jewel to Bank of America crown
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July 2023 by Billy Kof
Long line , think Thursday night on payday. Ask your parents about it . And $8 to cash a check written from an account at the bank without an account, ridiculous. Teller was friendly though and they opened another window to get the line moving
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June 2023 by Kathleen Franklin
I can't imagine how anyone could say that this branch is not top notch. Perhaps they are talking about BofA and not the people that work there. I may have some problems with the bank but never with the branch.
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May 2023 by R
Bald head brown skin dude with the suit and patchy beard, had an attitude problem. Worst customer service
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April 2023 by Steven Varner
I have got to give it up for Ms. Julie, that has helped me twice now this week in getting my finances in order. First with helping me gain control of my accounts, and then again today with helping me intercept a deposit that was sent incorrectly to a closed account. Ten stars if it were possible! She definitely knows her stuff. Thank you!
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April 2023 by Anthia Fisher
I have been sitting in this drive through for 30 Minutes it’s now 3:04 and one car is still at the window for over 30 minutes. Update finally got to the teller @3:11 and still waiting for her to finish the process of helping me. This whole process finished @ 3:22
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February 2023 by Victoria Stothard
Terrible customer experience. Tellers are so slow and other members of staff think it's beneath them to help queuing customers!
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January 2023 by Amanda Floyd
I hate coming here. You can guarantee terrible service and at least a 30 min wait in the drive thru . Worst bank EVER !!
