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January 2024 by Susan S.
Citibank moved from the East side of Broadway to the West at 96th. They did a high end slick design inside which masks the fact that they have reduced the number of tellers from 4 or 5 to 2 and often that 2 is 1. Each time I've been there since they've opened to do banking I have waited 15-20 minutes on the line. Today I relented to the machines which were all full of people banking. One machine gave no receipts. My simple transaction turned into a 30 minute foray with frustration. I am a long time Citibank customer. But I will not remain one with this new mode of business which is removing tellers and underserving clients. Many of the customers being served by 1 or 2 tellers have banking problems which take much time. You can no longer make a simple transaction best done with a teller on your lunch hour. So much for working folks.After so many long waits I will not be banking at the new 96th Street branch. I'm thinking I will not do business with any bank that is switching to the self checkout method which is basically what it seems Citibank is doing.
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November 2020 by Theresa Burkhardt
Couldn't access atm.
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November 2017 by Adrian R.
Place is clean employees are courteous. Never has a line when you're taking out money or depositing money. The tellers are awake and uplifting to work there.
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December 2016 by Joel Baptist
7-11 what else to say.
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September 2016 by Andrei M.
The staff is extremely attentive and was trying to help me as much as possible when I came in with my problems.
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August 2016 by Josie S.
I have been a Citibank customer for over 15 years. This branch has the worst service I have ever experienced. My husband and I tried to open a joint account here (he was not a Citibank customer previously). It took three tries with two bankers here to open our account. Our first try was rejected because we apparently did not submit the correct paperwork, even though we sat with a banker for almost an hour. After the third try, we finally were successful, we thought, until we found out that we had actually opened TWO accounts. In the end, I had to call telephone customer service to sort out the mess. I also tried to close a CD account at this branch. Neither the teller at the window nor the senior vice president who met with me were able to execute this transaction. But an hour later, a telephone service representative was able to do it in 7 minutes. This branch is very poorly managed and the staff seem to struggle with routine operations.
