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March 2024 by Lillie Grace
Raelynn is the best worker. She has an amazing vibe and outstanding service.
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February 2024 by Erika Lambis
I always heard great things about Coldstone and how great the ice cream is and how fresh it is. My boyfriend took me there on Friday 2/16/24 and it was my very first time there. The girl taking our order was basically rushing us through it and I told her to give me a sec because I had never been there before and it was just overwhelming at how quickly she wanted us to order and there wasn’t even anyone behind us. The reason we went to this location is because I live in the community but I don’t like being rushed through my order. It was very unprofessional. It was my first and last time at this location. On a good note. The ice cream was excellent. The customer service was terrible!
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January 2024 by J J
From my 7 year old…”the food is so good and the service is so fast. They have good music and the big windows are just amazing”.
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January 2024 by Sarah Smith Lintemuth
Raelynn was very patient and helpful with our 3 year old. Great atmosphere. Friendly staff. Amazing ice cream.
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October 2023 by Maria Pala
I ordered a birthday cake from this place to be delivered. They hire doordash to deliver the cake. Door dashes driver steals the cake and then calls Cold Stone and cancels the order. I called Cold Stone and talked to the owner, who told me that I had to call doordash to get my money back and basically put the fight for me to deal with. She did not care that there was no cake for the birthday or that my money was gone. She said once doordash picks up the cake, it's out of her hands, and there's nothing she can do about it. There is no disclaimer on the website to tell you to order at your own risk that your cake might never come. Her attitude was obnoxious. If you are going to order from this place, pick it up and hope no one got it first. UPDATE- the manager Brian called back today, making sure everything went OK. While the cake finally made it, it still was 2 hours late, but I appreciate Brian and the call. The owner should take a hike and let Brian take over, it would be better for business. Just look at all the people with issues on service.
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October 2023 by Jenna R.
I have been going to this location for almost 10 years now. I have never changed my order in that time either. I order a "like it" size and always say child size because I can't finish it which is one scoop, with carmel and banana. They always smash it together. Tonight as I was holding a sleeping baby the girl behind the counter hands my husband the cup with a cut piece of whole banana on top of the scoop. I told my husband to have them smash it up and the girl told him we don't do that for one scoop. I unfortunately, in disbelief, argued a little and they went to get "Brian" who never came out just answered from behind. She took my ice cream and smushed it up with a horrible attitude. I felt embarrassed having to even ask them to do that THEN to have a child get testy with me. I love Coldstone but this was the worst. I don't understand the attitudes of the younger generation these days. I was never raised to have such disrespect. I'm pretty sure my mom would've smacked me. She was honestly not budging on doing it until speaking with someone else. I did ask her "was that so hard to do?" though! It wasn't like I was asking for extra toppings or something ridiculous. And since when does Coldstone NOT blend their things together? I mean if I'm wrong I shut up, hell I even let people walk all over me. But not from someone half my age!!!!
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October 2023 by Amos Miles
In my opinion Perfect experience because of the manager Brian was extremely kind,understanding and helpful ? Thank You
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July 2023 by Suzanna Hakobyan
Friendly staff. Be ready to spend $7 for ice cream - ?
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July 2023 by Meghan L.
We LOVE coming to Cold Stone Creamery. Every flavor of ice cream is delicious and creamy. So many choices and some many different toppings. The shakes are absolutely delicious too. Naturally we HAD to try the Barbie ice cream. The employees were super friendly and helpful.
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July 2023 by Melanie Hilliard
Store doesn't accept coldstone creamery gift cards
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July 2023 by Jeremy Harper
Pretty good service considering how busy they were however, after bringing in a party of 10 and spending $100 on ice cream that they could make sure the customer is satisfied. Pine hills mindset in lake Mary business district
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June 2023 by Miller M.
We recently ordered catering from the Lake Mary location for our office customer appreciation event. Ryan was great to work with to set up the menu and delivery for the ice cream social. Thanks!
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April 2023 by Alex Umbarger
Worst cold stone I have ever been to. They did not even crush the stuff together they just threw it in a cup like big chunk or brownie and big chunk of cookie dough. Was the worse service and not what cold stone ice cream is supposed to be. Never will return to this one.
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January 2023 by Nattyy
Milkshake or Ice cream served in a cup. Using Silks chocolate almond milk. Also peanut butter is mixed in, really creamy and nice flavour. The milkshake is thick and creamy. Good option if you like chocolate.
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November 2022 by Thomas Bonds
Always good ice cream and service. Waffle cones aren't shaped like bowels. Fix it.
