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October 2023 by Bob McHugh
Unfortunately I have to give this Eyeglass World a one star due to the poor experience.I recently purchased new glasses and was told it would take 5-7 days due to the special lenses although they’re basically expensive readers. After a week I hadn’t received a call so I called to check. After 10 minutes on hold I was told that they weren’t ready. The person seemed hesitant and couldn’t tell me why they’re delayed or when I’d receive the glasses, put me on hold again and said they would try to expedite the order and if they could do so they would call me to confirm a pick up date. 3 days later still no call back so I went to the store today to inquire. No one there seemed to know anything about my glasses order other then they weren’t ready. 2-3 people went in and out of the back office but ultimately no glasses. I was offered a free upgrade (whatever that means on $180 readers)but a free upgrade doesn’t help if they can’t produce the gasses. Not feeling confident about this business I instead opted for a refund which they did. They were nice people but poor communicators.
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September 2023 by Jennifer C
I went into eye glass world today for the first time. I’ve never worn glasses, so I was a little nervous. I was immediately greeted and all of my questions were answered! Faith stayed with me the entire time I was in the store. She was very knowledgeable about the different types of lenses. She never made me feel silly or judged. She even helped me pick a pair of sunglasses! A very positive experience. I will be going back
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September 2023 by Kimberly White
I just had a Dr appointment and got glasses at this location. The Dr was kind and very good at her job, I didn’t have to wait more than 5 min to be seen. The Manager Kim and the optical assistant Faith were super helpful picking out frames and lenses. They were very honest about what looked good and what didn’t. It was a busy Saturday morning and they were really working hard and doing a great job helping everyone who was there. I purchased contacts, glasses and sun glasses. I love them! They are so beautiful! I will definitely be going back again!
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July 2023 by Kyle Adler
Raquel was absolutely amazing! Amazing smile, enthusiastic, charismatic, and funny. She knew what she was talking about and helped get me into the perfect pair of glasses. 10 out of 10 would 100% would recommend Raquel at Eyeglass World to everybody I meet!
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June 2023 by Roberto Salas
I went in today to get some help with my glasses that I thought were unfixable. Darren helped me straight away and was able to fix them. I truly appreciate the help and great customer service provided!
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June 2023 by Julie Raymond
I dealt with two ladies at the store in Lake Mary Florida and they were wonderful. I am a truck driver and was short on time and they made sure I got my two pairs of glasses with the progressive lenses before I had to go back out on the road. Any future needs I will be going back to the store and if any of my friends ask I will tell them to go here.
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May 2023 by A
Staff here is great (:Faith helped me get my exam and insurance figured out and Darrin & Sydney were super helpful up-front picking out glasses and lens additives making sure I received everything I needed. All wonderful people. Great location.
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May 2023 by Robert serpa
Best eyeglass buying experience I've ever had. I went back to use the insurance I bought for my glasses when my lense got damaged and it got fixed really quick.Raquel,Darren ,Kim and Dr. Konabolt all did a fantastic job.
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March 2023 by Michael Westman
This was my first time at Eyeglass World. I was greeted warmly by Darrin. He was very professional & thorough explaining all my options. I have a United Healthcare Medicare Advantage plan that paid for most of my purchase which I was very happy with. The store is very clean & bright & they have a great selection of frames & Lens choices. The BEST thing is that my new progressive lens polarized sunglasses will be ready in just 1 Day!!I would highly recommend Eyeglass World Lake Mary.
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March 2023 by Joyce
I am giving Darrin 5 stars. He is friendly, efficient and gets the job done. I will always ask for Darrin .Also if someone is rude when you call in ask for Kim. She will take care of you. When I called the other day I explained my situation. The woman was very rude and said “listen honey”. Very unacceptable. Kim took over and made the experience great!!Thank you Darrin and Kim!
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March 2023 by Kristi Gracie
Excellent customer service. It was extremely busy and yet every single person was greeted as they entered the store. Deanna was extremely knowledgeable and helpful with selecting glasses. And even repaired my glasses that were not purchased there.
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March 2023 by Chelsey Venne
I am super grateful to Deanna for her patience and kindness! I broke my glasses and needed a quick solution, she helped me to be able to see again the same day plus pick out cute new glasses. Thanks Deanna!
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March 2023 by Michelle Hayden
Absolutely amazing experience. Raquel was informative, patient, knowledgeable, super helpful, and all around awesome. She seems to have a genuine interest in people which makes the experience very personal. I'm sure she is responsible for customers returning, because she is such a pleasure to deal with, that I will definitely use them for all my eyeglass needs. I also cannot believe how fast the turnaround is here. Same day service is unbeatable, at a price that is so relievingly reasonable that you really feel like you received a great deal. The best possible quality service and product for the best possible price!! Highly recommend.
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March 2023 by Cathy Smith
Ginny, my sales associate was absolutely outstanding. She graciously worked with me through some snags in my insurance. Her enthusiasm and her ability to accomodate is top notch.
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March 2023 by Shauneka Gilley
Best customer service experience ever. Did things in a timely fashion. The young lady in the front please give her a raise. Loved the experience ❤️