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December 2020 by Baljeet Singh Sohal
Great customer service +18337OOO571 NO NONSENSE and GREAT SUPPORT!!!
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October 2020 by Chris Topher
Ordered a pressure washer and attachment which was showing in stock and ready for same day curbside pick-up. The whole experience turned into a waste of my time. This store lacks customer service and simple attention to detail by associates.
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May 2020 by Shane B.
Hello Home Depot, My father and I were browsing Sofit in your establishment and were only able to find 12ft long pieces. We proceeded to ask an employee if they were able tocut it in half, seeing as it would not fit in our vehicle. We still planned to buy the whole thing so we didn't see our request as any sort of a problem. They were not able to cut it because they only had a lumber cutting station. In my opinion Home Depot should have a cutting station for objects made of metal so that the customer does not have to cut it themselves. Have a nice day, Home Depot Customer
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February 2020 by James G.
If there was a negative 1 I would of assigned it to Home Depot Inc. We purchased a closet system in May of 2019. I was told that only Home Depot Employees does the work and was promised everything when I signed the contract. Who came to installed the closet subcontractors who didn't give two hoots on how the work was done. Three different times they came and several phone calls to management my issues were still not reserved. I do believe if I had done the work myself I probably could of done a better job. We agree to disagree and asked for my money back. I paid off the credit and had a -0- balance but instead in sending me a check for the refund they send a credit back to their credit card with a -0- balance. How about that for a further slap in your face. From a long time customer to never shop in home depot customer.
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December 2019 by Jamieson R.
Came in here looking for some finish for new outdoor wood furniture, was confused by the options. Sensing my lack of knowledge, an employee came over and offered helpful advice, and even stopped me later to give some advice in how to prepare and apply it, and to make sure I got the right materials. The self checkout was also very painless, no issues, scanned right, easy to use, very large screens. Seems like this place is very customer focused, and that will encourage me to return for my future home improvement needs.
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December 2019 by Rodion Yakub
Great place, they have literally everything
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October 2019 by Pintoo Kashyap
Have fun and call +1 855 369 8565 get help. great support! fantastic experience, highly recommend playing it
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October 2019 by Sourabh Athya Athya
Have fun and call +1 855 369 8565 get support. great help! fantastic experience, highly recommend playing it
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October 2019 by Phyllis Li Conti Johnson-Mabery
Not the Lake Mary location! lousy customer service, employees make no eye contact, because they do not want to help or assist customers. it's ok, we found all our home improvement at Loew's! very happy, satisfied customer for life.
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May 2019 by Julie C.
Very friendly staff. An employee helped me figure out which light I needed for my house. He was very knowledgeable, patient, and friendly! I felt that the Home Depot staff genuinely cared and was trying to be helpful!
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May 2019 by Amanda M.
I order a lot of stuff online from Home Depot but this is my store when I need to make a quick purchase. Today, I went for potting soil and manure for my new blueberry tree. I was in the garden center, and finding a clean, unopened bag of soil can be tricky. One time, I lifted a bag of sand and unearthed a nest of ants! Their workers were frantically trying to move the baby ants. Yuck. This time, it had just rained so everything was wet. They have such a variety of soils, I perused them all but I did not find the mushroom potting soil that I keep hearing is wonderful. I decided on an outdoor potted plant soil and black kow manure, my go to bag. The potted soil was so dirty. A bag had been opened up on top of all of them. So I rinsed it off as best as I could with the nearby hose. But when I got to the registers I realized it was slightly open and the back of the bag was also filthy. I thought about swapping it out and mentioned it at the register. The register attendant was kind to give me a plastic sheet to wrap it in and line the trunk of the car. He also gave me fifty percent off of that open, dirty bag! I was thrilled. Saved me about $5. They have a nice selection of citrus trees in the garden center. Inside the store, I have yet to find the light switch replacement I need. But they're always helpful with my projects and matching my lightbulbs. I've had keys made here so many times. They have an electronic key storage, so you're never locked out. What a neat feature! Overall, a very helpful store. It's my go to place for all things Christmas, from lights to decor to extension cords. Online, I've purchased very nice dining room chairs at a great price. They got delivered to the store late and damaged, but the store clerks helped settle the issue. Everything is good now. Four stars for excellent customer service, decent selection and an online presence.
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May 2019 by Brittany S.
This review is solemnly based on the customer service I received from the woman in the paint department. I came in asking for a product (showed her a picture), she walks me to where the product was, when I begin to ask her information about this product, this woman begins answering me as if I have a learning disability. "You're question to me was this, so I gave you this answer". I have zero knowledge about the product I am buying which is why I'm asking for more information on it. No need to speak to customers in a condescending tone.
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April 2019 by John T.
I'm done, I keep trying to stay loyal to Home Depot. I went last weekend to get some plumbing parts , and standing patiently waiting to be helped, as soon as the employe finished with the female customer, he went around me as I tried to ask a question. He went around me to a customer 10 feet in back of me that just showed up and told me to wait ( also a female). OK is this employee looking for a date , or helping assist shoppers. Last night every one in the store was assisting in blocking isles ,and moving material with the fork lift at 6 pm. No one to assist in the tool department. The women at the cash register by the lumber department either didn't speak English very well Or had some issues , the lady at the register across from her seemed to take great delight in my frustrations, while I tried to explain what a bench grinder was . At this point I realize my time is being greatly abused. . And ask t see a manager , after 25 minutes and no manager , I leave all my acquired items , and head out the door. I drive to the other side of the store and decide the manager must know. I go to the return counter and again ask for the manager, a young meek Spanish guy comes to greet me me and I give him the short version , asking why some one with such bad communication skills, is put in a position ,that is not good for public relations . This is what I get in return " I DONT KNOW" well Home Depot , I do know. I won't be back. The business Home Depot card we put 30,000 on last year won't be back , Until customer service gets back to what it used to be . P.S all the employees hiding behind the drywall last month ought to be ashamed of them selves. GOD BLESS AMERICA ! Hello LOWES.
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October 2018 by Joshua H.
Well let's start this off at 6:04am Shopping carts left strewn about the parking lot from the day before. Make it inside the store and 95% of the staff are in their stretching circle, whatever, I get it. Company policy to take nearly ever bit of staff off the floor. Well we wait for them to finish stretching so some help could come over and offer to man the paint station. During the time the paint was being mixed I complete my shopping enjoying avoiding staff that stands in the middle of the isle talking to each other over nothing work related. Their giant stocking ladder was in the way so I request they move it, two employees look at me with a slack jawed look on their face. Finally I'm ready for check out, but so we're 2 other people so the one person they had running a register was overwhelmed while the rest of us wait. Several other cashiers just hanging out talking with each other and not doing their job. I go to Home Depot rather than Lowe's for a reason - but after this experience I am tempted to go to Lowe's.
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August 2018 by Sarah O.
Home Depot is every HGTV wannabe's dream store, that and Ikea, but right now we are reviewing Home Depot. This store in Lake Mary is nice and clean, I had no issues reading the signs or using self checkout. Parking was easy, preferable to other locations. There was no out of stock issue with the items I purchased. I only dinged them one star simply because it was hard trying to find a person to ask where something might be. I feel like they avoided eye contact simply so I wouldn't ask them anything. I didn't know if it was because I was a girl or what, but there was no help to be found. I located the items on my own with the help of signs but it took a while because the store is huge, I don't know which way to go for something so small. Recommendations? Actively help those who look super lost. Go back? Yes, their prices are decent for small home decor items.