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November 2023 by Diane Chrzanowski
First let me say the pool service was great, no question Morgan is the best by far. As far as management and owners not so much. I had an issue with the motor on my filter, it was screaming, and a young man (Owen) came out, he said he would take it back to the store and look at it and let me know what was what. Turned out that I needed a new motor, it was gonna be $656. So I told him great let’s replace the motor, he replaced the motor but it wasn’t running when I got home. The next day it came on, and it was so loud. It was rattling the wall in my office area. I called and asked them to come out and listen to it because something wasn’t right. When they came out the young man, Owen, who installed, it, said that it sounded perfectly fine to him. I was a little upset by this, and I explain to him that that was not normal, he told me that he did not have the same motor as he took off that this was a downgraded model. I feel like I should have been given the opportunity to say whether I wanted to downgrade or upgrade or go somewhere else for a motor. But that didn’t happen, this noise was in no way shape or form normal. I asked him to leave because then he was just saying oh it’s because of this or that, now I knew he was getting upset. I went to the store to talk to the manager Spencer he listened to what I had to say and then said it would be better if we parted ways. I wanted my old motor back and a refund. They said sure, Owen came back out to put on my old motor and low and behold it suddenly was fine?? No noises no screaming, Owen claimed “oh I replaced some seals on it.” So did I need a new motor or did I needs seals? Seems like seals, this was a month ago or so. Owen states he never listened to it when he first came out, he was going by what I said, that it was screaming . Hmm so didn’t turn it on to listen to it just took and sold me a 600.00 motor I didn’t need. ?
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November 2023 by Diane C.
Update, the old motor is still in perfect working order. I guess they were trying to be a little shady there and sell me a 600 motor when all I needed were seals. Glad we parted ways, I guess always get a second opinion too.
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August 2023 by Jake R.
Fast, friendly, and very helpful. I got in, got the chlorine that I needed ($7.99/ 2.5 gal.) and got out in less than 10 minutes.
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August 2023 by Gary Bungart
Super friendly and knowledgeable staff
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June 2023 by Renee McElrath
My pool looks better than it has in years! The water is crystal clear and the tile and pool surfaces are sparking clean! Thank you!
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May 2023 by Pete C.
The owner has been charging my credit card for over 10 months now, for only 1 month of service on our pool. When I call him, all he says is he has no understanding of how this continues and doesn't know what to do...We are at our wits end with him and the lack of customer service.Be very careful when giving your credit card number to this individual and store.
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May 2023 by Omar Sosa
I don't mind paying for convenience, but paying 3 to 4 times more the price isn't just right.
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April 2023 by Suzy Shops
I purchased a pool cleaner. The kid working was extremely helpful and patient.
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March 2023 by Tara F
I have been purchasing liquid chlorine from this store for the last year. Today I went in looking for assistance in treating a green pool. Spencer was awesome. He tested my pool water and gave me recommendations on which materials to purchase and how to treat the pool. Pool is already looking much better after just one day! Thank you guys!
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July 2022 by Thomas Arcario
Dana and Stefan have always been super helpful with any pool and spa issues I have had over many years. I trust them completely and wish all retailers were like them.
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September 2021 by Thomas S.
I asked them about putting an iAquaLink. The contractor they suggested installed it wrong. When I told him about the problems he came out and tried again. I told him it still wasn't right. He refused to come back out and I hired Dale's Gas to fix the mess he left. DO NOT do any business with Jimmy.
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September 2021 by Amanda M.
My usual pool place didn't have any bleach; the shipment failed to arrive on time. Thus, I was calling around to find pool bleach. I had to call twice to get through to someone at the store, but once they answered, I found out they have bleach and they sell it in 2.5 gallon containers. You cannot fill your own container. After an initial purchase of a bleach filled container for about $14, you can get a refill for about $6.50. I showed up at the store and the employee at the checkout register helped me right away. They have two styles of bleach container - one is short and fat, the other is tall and has a vent. I opted for the vented one, as i would be using the bleach to fill a spray container for my fountain. He made some mention about how they will accept the container back empty, as a return, and give you the money back for the container. I figured i would be using it again for refills, so I won't be returning it. But he said folks who use it for just a single bleach job may not want to keep the container or reuse it, so you can return it within 30 days for a refund for the empty container. The cashier was super helpful. He signed me up for an account there, stating after 10 refills, the next refill is free. Heck, why not? My only qualm about becoming a customer in store, is that I had to announce my name, address and phone number aloud. The guy in line behind me could totally hear me. Other places have a system where you can give your email or phone number and then go online and finish your profile in private. That would have been nice. After checking out, the cashier offered to help me out to my car. He carried the bleach filled container and placed it safely in the floor area of the backseat and told me to take it easy when driving around corners, so it would not tip over. I thanked him and was on my way.
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August 2021 by david turner
Awesome people to work with
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June 2021 by Walter R Zabel Jr
Pretty good place if you have pool needs. They are very helpful you can have free water Analysis. They also have technician that can help assess any problems that you have with your pool.
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June 2021 by David Derr
Go here once a week for a water test ony pool so far they have help me alot keep the pool clean and safe for my kids
