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April 2024 by Patrick Patrick
Do not deposit your money at Regions Bank in Lake Mary!!! Take it out while you can...
Leave a comment if this has happened to you. Has this branch withheld a check deposited into your account, then make excuses why they can't deposit into your account? Even though the check has been verified by the other bank and is in the Regions account?
Both the managers gave me the run around and wasted my time, money, and gas. For no reason! Except to maybe hold on to a large deposit to collect interest. I dont know. Gave me lots of excuses that did not make any sense. Gave me advice that they knew was a waste of my time. Two of the people who worked at the branch were professional, empathetic, kind, and courteous. They went out of their way to try to help. Unfortunately, they did not have the power to help me. Those two should be running the bank!
Regions had my deposited check the whole time! It was deposited and cleared normally. They told me the check needed to be verified. The check was verified. After running back and forth for two days between both banks. After getting it verified that it was in the Regions account, the manager told me customer service had to verify it. Not her. After saying she could. She called customer service to get them to release the funds and told her the manager had to do it. She was the manager! Customer service didn't have the power to do it. Never did. After that, she told me the status of the check changed? Then why did you waste my time making phone calls that you knew wouldn't help? She wasted my time, refused to answer my questions about what was happening, and then talked like a politician instead of simply helping me. She eventually told me she could do it but didn't want to. The person coming in on Monday would have to do it. Wasted two days trying to get the bank to resolve this issue with no explanation. The manager and owner seemed really nice when I met them. I was mistaken. They should both be investigated. I told her that I had to call corperate or the FDIC to get this resolved. She insisted on making a report on my behalf. I told her absolutely not. Do not make a report on my behalf. I will find out later if she did.
Checks have always been deposited the next day. Now they are telling me I have to wait a week. Even though the funds have been verified the next day. Never once has been an issue.
I now have no transportation to get my kids to school and a Doctors appointment on Monday! I missed over 3 days of work over this. I will post the names and more details later.
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April 2024 by Derlin Stela
Excellent attention from Gabriel Báez, very good service, thank you for your treatment and kindness!
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November 2023 by Liz Savage
I have a positive experience every time I visit this branch of regions Bank. I actually feel like they truly care about me as a customer. Everything is always correct and I am always thanked for my business.
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September 2023 by beata dziubak
Awesome help!!!???
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July 2023 by Joseph Connolly
Excellent service!!!
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July 2023 by jen anders
Lizza at the Lake Mary branch provided exceptional customer service and support to my wife and I during a very stressful situation. She remained calm and focused throughout and tried multiple solutions until she found one that worked. We are so very grateful for her professionalism and poise!
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June 2023 by Fabian Berru
Excellent personalized service
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February 2023 by Thomas Grimms
I can attest that every time I go to the Lake Mary Branch of Regions Bank, they greet me with a smile and ask how things are going, and, they remember my name even though the staff deals with so many people. It's a friendly atmosphere compared to the bank down the street. The staff suggested I might want to consider several different investment vehicles and two I chose. I didn't know about these investment opportunities until they showed/explained them to me. Thank you Regions Bank ! - Thomas J. Grimms
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February 2023 by Alileiro
I had an appointment to open a new account and once I arrived there were a few people sitting in the lobby and a banker was helping a young couple with opening a new account. I ended up leaving after 30 minutes, since no one introduced themselves, I wasn't welcomed and it looked like no one cared.
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December 2022 by Mari G
Slow moving.. no sense of urgency at all.... just to get a money order in a drive thru over 15min today...
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October 2022 by Azza Ebrahim
Horrible staff
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May 2022 by Paul L.
"Who wants to open a new bank account?" (Barely-stifled yawns, with an eye-roll) "Who wants $400?" (Hands shoot up enthusiastically, mine included) And so it is that I found myself in this, oh, let's call it a 'money trap'. The offer came in the mail, with a special code (authentic) and several hoops to jump through (minimum deposit by a certain date after opening, opt for paperless). Having been around the bend enough times to know that I could be at risk of doing a lot for nothing, I had my ducks all in a row and checked all the boxes (or so I thought). First sign of trouble was that I couldn't create an online ID after opening the account. When I called, the agent all but laughed at me (at least it felt that way), saying it takes time, dude (to which I wanted to say, REALLY, in this day and age?). When finally I could access it online, I made a transfer from another bank - which got rejected 3 days later! In the mail, I received a statement saying I was over-drawn by $4. So off I go on the phone again. This time, I was told that the $4 was for paper statements, which I couldn't opt out of because I couldn't get an online ID. I was also told that I had to go into the branch (the very essence of "online banking convenience" apparently being the Regions motto!). Two days after jumping through that hoop, just when the deadline was coming up, I thought I'd call to make sure everything was now kosher. The agent told me, no I didn't qualify for the sign-up bonus because the offer had expired!!! In the next hour and a half, I was transferred, disconnected, credentialled time and again (even though I was on the same call), got into loops with no apparent exit... Thankfully, I finally got Myesha, who patiently heard the whole saga of my frustration, and would not let go until she set things right for me. So zero stars for Regions and their unimaginably stupid 'systems': the stars are totally for a human who treated me like a human.
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March 2022 by Melody Capehart
Recently had problems with Regions linking to Quickbooks Online. My issue was resolved by customer support. Thank you Regions!
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June 2021 by Kevin Jonas
Terrible customer service at this branch, especially the assistant branch manager Terry.
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March 2021 by H PO
I like Banking with Regions for my business. But some branches like this one just don’t like your business and make all they can to make feel unwelcome! So I guess the negative reviews are true. Starting using this Branch after i got second 8 to 5 regular job in Sanford so i can’t reach my original Sand Lake Bayhill branch. In the beginning all was fine but after i made the visit frequent like 2 times a week they starting creating virtual bureaucracies regarding my ID’s alleging they could not give me cash anymore. So, off we go elsewhere.
