-
March 2024 by Brandy Puddin
Lake Mary Steak N' Shake, DO BETTER! JUST RECEIVED AN OLD STEAKBURGER, USUALLY THEY ARE COOKED FRESH OR SEMI FRESH AT OTHER LOCATIONS. THE BURGER WAS COLD WITH ONIONS BY THE WAY THAT I ASKED NOT TO HAVE. ICE CREAM MACHINE WAS DOWN SO NO MILKSHAKES. AN AWEFUL EXPERIENCE. OF COURSE I CALLED AND NO ONE PICKED UP! SMH....
-
March 2024 by Coco Puffs
The young lady in the drive thru has the worst customer service skills I've ever experience. The Manager was even worse. And now I understand why their services has declined in the past few years. I've worked in this area for almost 10 years, visited this location under different management and the service was wayyyyyyyyy better.
-
March 2024 by Beto Souzza
Tasty burgers, milk shake, super delicious, I recommend it ????✅
-
March 2024 by Dawn Cohen
My husband just came home from going through the drive thru and what he ordered is not what we got. How hard is it to make a burger that is on the receipt. Horrible. What a waste of money.
-
February 2024 by Doug Reese
It's not the place that Steak and Shake used to be. You order at a kiosk, not to a waitperson, and pick up your food when called. It's more efficient, I suppose, but not as friendly. The range of shakes is also much reduced: just the standards like chocolate and vanilla, no mocha or mint, but with "stuff" in it (chocolate chips, crumbled cookie bits, etc., which I personally detest). But the rest of the menu is familiar, and just as high quality as always. The burgers and shoestring fries are great. I'm still a fan, but I miss the old style, and I wish they'd reconsider the change.
-
February 2024 by Katherine Wagner
I really can't see any reason for the dirty condition of the restaurant. As you can see from my video, I was the only person there. 90% of the tables were dirty as well as the seats. I don't think it's too much to ask for a clean place to eat. You know how some people work hard to not work. That's what was happening here.
-
February 2024 by Taylor
I love Steak n Shake. Old time, homey atmosphere, solid food for the price and the best milkshakes! I go with my wife and daughters or sometimes by myself. Either way, I enjoy it every single time.
-
February 2024 by Holly Perkins
I’d give zero if I could.
-
February 2024 by Jim Richards
You order your food from a kiosk and that’s just a sign of the times. They ask if you want to give a tip when you checkout. They call your name and you go get your food. No human interaction is involved, so why give a tip? Service was prompt.
-
February 2024 by Michael Greanya
It doesn't matter which Steak n Shake I go to They always get the order right as long as you pay for a tip and it's not much money but you have to remember these people don't get paid that much but I can tell you this I bought a double Steak burger with everything and onion rings for $8 now try to do that at McDonald's, McDonald's will cost you $14 and the food isn't as goodParking: Half a dozen spotsKid-friendliness: Kindness and friendly atmosphereWheelchair accessibility: Yes there's parking for wheelchairs ( Handicapped)
-
January 2024 by Bob Starks
Sure not what it used to
-
January 2024 by William Ryan
The food was messy and haphazardly thrown together, there was no sign of any kind of service staff and all of the automation just made less of a restaurant and more like a
-
January 2024 by Zack
The experience started as quite a mess. First the phone app wouldn't accept my gift card. Then when I got to the physical store the ordering tablets couldn't read my gift card. Then their card readers in the back couldn't read my credit OR debit cards. But ultimately the employees pulled through and really saved the day and helped me out big time. I appreciate them and will be going back just due to how friendly & helpful they were.
-
January 2024 by HMTZC TV
Placed the order online. Picked up at the store. Bag was not sealed. Food was cold. I did not get greeted at all by four employees that walked by me until a young men acknowledged me, then I requested the shake that was not ready with the order.
-
January 2024 by Giana Coggins
Yikes! Wouldn’t eat here again, dine-in experience is awful and