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November 2023 by Natalie Melendez
This was my first time walking into this bank at this location. I walked in bc I got a new phone, my card didn't transfer to my wallet, and I needed $100 cash. This branch shocked me. I walked in to get $100 out of my account. Rose Stueve immediately shut me down. She says " I can't find you " mind you I have been a Wells Fargo customer for over 10 years. I explained I still have-my maiden name, however i do have my ; passport , ID, and social security card. She said she could not pull up my information. I never had any issues and was needing $100 out of my account. The older woman next to her chimed in with a nasty attitude, saying there's nothing they could do. They gave me NO options. After taking 35 min of my time, I went to my car, I called customer service and immediately they added my debit card to my wallet which allowed me to withdraw money from their ATM. I went back in to tell them i was able to get the cash, a customer service representative from the bank helped me. The older woman next to Rose Stueve in a condescending voice says "that's good for you" so i replied "yes it is, whos your manager or is it you?" She says "no it's George and hes on the phone" George could hear what was going on and immediately he came out and walked me in his office. He was very kind and he did inform me of the bank's protocol which i do understand and he also showed compassion bc his team did not help me or give me any options. Sending me on my way to only have customer service help me with my virtual card was very LAZY. Those two older women clearly hate working for the bank. If they love their job then they simply had a personal problem with me. Moving forward i might go back in there, just to have them update my account. It's their job. I refuse to allow these older women make my life complicated, especially, if I'm in the area. I never leave reviews but I did feel like wasting my time to leave this one. So, others who may not be from the Lake Mary area think twice before walking into the bank and having to deal with these 2 older women, who don't care to provide good customer service. At least you now havea heads up. You will be judged and walk out feeling like you were in a "prank" episode. Absolutely disgusting!Thank you George. This has nothing to do with you. Its not your fault these older women are miserable.
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July 2023 by Yujing You
Christopher Lewis Skees is an asset to the company. Hands down the best banker we’ve ever dealt with!
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April 2023 by Ben L Meyers
Customer service is second to none
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February 2023 by Kiersten P.
I wouldn't think to leave a Yelp review about a bank but my experience with the teller (didn't get her name unfortunately) and the banker Alicia were aso outstanding. Both ladies were so kind and sweet and had the biggest genuine smiles on their face at all times. They truly made what normally is a tedious task something so pleasant and wonderful.
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February 2023 by Han Jiang
Damaris has been super helpful. she saw me sitting on the couch waiting, and asked what she can do to help. She also finished the paperwork fast for me. Appreciate her helps. Great experience.
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November 2022 by Deborah McNeal
They've permanently closed the ATM. Who made that boneheaded decision?
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April 2022 by Jeren Kosienski
Terribly unprofessional.
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January 2022 by Taylor Tig
Everyone in this bank is incredibly nice and sweet. I noticed like, 4 different customers who came in and out saying hi to different employees by name as if they were family. Steven came up to me while I was waiting to make sure he was pointing me into the right direction and let me know the things I would need to have ready by the time I spoke to someone, and was very professional. Then I get Alicia as my banker, and she is soooooo sweet and smart. Loved talking to her, and she gave me great advice. Thank you guys for running a great bank
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June 2021 by Tom Tang
Worst bank office for sure!Yesterday they said no paper for opening acct for minors when we were here, today they said they were busy because only one person in office hereWells Fargo has its bad reputation for sure including stealing customers info for fake accounts in historyI am not surprised for my experience here.I would not have business with them if it were not the college asked us for campus ATM.
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June 2021 by Nickolas Dean
Vanessa was so kind & helpful with my deposit!! 5 stars! ⭐️ ?
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May 2020 by Jon Izquierdo
The ATM has been closed every morning for about a month.
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December 2019 by Paul A. Andrews DDS, PhD
If you need a bank, this is the one!
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November 2019 by Alexandra Lyew
I have been here several times and not only do the staff remember me but they treat me with so much respect and are always pleasant! I LOVE this staff and location! I usually deal with Shauna, Christopher and Amrita. I would give more stars if I could. They always have my interest at heart.
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November 2019 by Stinky Dumper
Used the atm!
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October 2019 by Romi Noon
I would give them TEN stars if I could!This has to be the best bank I have ever see.The staff are super friendly, specially Mr. Christopher Skees, his service was out of the way. He really do work with us to make sure all of our banking needs met.Branch manager also was so friendly & takes feedback regarding service.Finally to say, Excellent Service & Staff...!!!