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October 2023 by Marc W.
I have rated many places and rarely rate a business poorly. Let me start this by saying this is my opinion and based solely on my experience. Now that I have placed my disclaimer, I will explain. My wife said I would like a toy to drive on weekends. We discussed and decided on a Jeep Wrangler. Not looking for overdone but basic for $20k or less. I love researching and looking for stuff. It's Saturday night and wow I see a deal. Made the mistake of giving my name, phone number and email. The next morning I get an email saying we have a great sale with special incentives if I come today and buy before month end. Two calls and several emails later I have my appointment. The advertised price is $19,445. Well it is under my $20k. Test drive success and interested. Sales person said make an offer there are specials for end of month. Ok I have a few items I need, CARFAX, information on tires (so I can get them replaced after I buy) and the hood needs to be painted. Asked if they may do it. I said let me give you a deposit pending the information. Sorry it has to be inspected before the deposit per salesman. They are going to call Monday afternoon. Great. More calls and emails we want the deal. I'm ready when you are. Here is where it goes south. I made an offer of $18,000. Get a call back that they can't take an offer. Ok I will agree to the $19,445. Advertised Price. Plus tax and tag. Wait my manager said the price is now $21,995. Oh and wait reconditioning fee and dealer fee and more. And $1,100 for paint hood (they said they would do). Manager gets on and said they raised the price but want to do the deal and work with me. Where are the incentives? Raising prices after advertised? This dealer is unethical and possibly doing something illegal as they advertised a price and changed it after I came and drove it. They called and emailed me more. Be VERY CAUTIOUS and CAREFUL if you go there. There are better options in my opinion. They should've ashamed of themselves. After writing this I read some of the other reviews here. Wow it isn't just me. Same thing same Manager. Bait and switch tactics and dishonesty. I also have the texts and emails from them. Including me going through each item saying I want to assure no misunderstandings. Questionable business tactics? You decide. I bought a Lexus a month ago almost 100% over the phone and texts. Delivered to me and exactly the price advertised. Funny how different it can be. Clearly honesty at Napleton is not the policy. (My opinion).
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October 2023 by Fu K.
DO NOT PURCHASE HERE. Vehicle needed repair only 3 days after it was bought, sent in and 3 months later nothing is heard still, absolute scammers. Stay clear of this place.
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September 2023 by Abdur R.
These people has no honesty, integrity, and value of people's time. The low price their vehicles to attract customers. The advertised vehicle is never available when you go to the dealership. They lies about petty much everything. No honesty at all. Eric the sales rep there is a complete joke.
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September 2023 by Kristopher Sargeant
Bought a used Jeep Grand Cherokee Summit from Napleton's Northlake Chrysler. Walked in, was greeted with a smile! Seth came to assist. It was one of the easiest, low to no pressure car dealership, I've ever had the pleasure of working with. They worked with me on the price and financing so we were both happy. Seth was amazing and I would recommend him to a friend. I went in to look at 3 different vehicles, Seth was patient and went out of his way to find the vehicles I was looking for. One was in a neighboring lot, but we found it. Seth helped make my decision easy. We got the deal done and Andrea was a rockstar with the paperwork. Quick (for a dealetship). I appreciate the time, patience and understanding that Seth & Andrea showed. I'm extremely happy with my choice of my Grand Cherokee. Highly recommend Napleton's!
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September 2023 by Jessica Dailey
My husband and I went in to look at trading in our current wrangler for a 4 door Jeep. Jake showed us vehicle after vehicle, answered all of our endless questions, and accommodated our 4 month old son who needed to eat, sleep, (and cry), multiple times throughout the day while we were there. We ended up with a 2023 Grand Cherokee and we couldn’t be more thankful for Jake and his manager for giving us the best price for our old Jeep and getting us into a new Jeep. This was even better than the vehicles we were interested in before we arrived. Thank you!
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September 2023 by travis puskas
Not one bad thing to say about my experience! My salesman was Seth who was a HUGE help, he made us feel respected, comfortable, and I could tell he was doing everything he could to take care of us. Travis who I believe was a sales manager, was also awesome. He came out and talked to us and I believe he was very honest and told us exactly what he could and couldn't make work. Nathan in finance gets a 5 star review from me as well! Every single person who helped us was respectful and honest. Great experience and left with the vehicle I wanted. Ask for Seth when you go in.
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September 2023 by Morgen S.
The most stress free car buying process ever. they were very straight forward unlike other dealerships who try to play games. staff was friendly
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August 2023 by Austin Cothran
Had an incredible experience here, I called in to check in on a certain truck (which other dealerships would not even answer for me unless I came in), Andrew took my call and promptly pulled the truck for me to come look at. I shopped three different dealerships for this truck and not only did they give me the most affordable price but dealing with them was very fair and smooth. Starting from Andrew, to Travis, and even Mike in financing, I had an incredible experience. I would recommend anyone to come through Napleton when searching for a new vehicle!
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August 2023 by Travis P.
Not one bad thing to say about my experience! My salesman was Seth who was a HUGE help, he made us feel respected, comfortable, and I could tell he was doing everything he could to take care of us. Travis who I believe was a sales manager, was also awesome. He came out and talked to us and I believe he was very honest and told us exactly what he could and couldn't make work. Nathan in finance gets a 5 star review from me as well! Every single person who helped us was respectful and honest. Great experience and left with the vehicle I wanted. Ask for Seth when you go in.
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August 2023 by Lisa Tropea
AMAZING DEALERSHIP! For starters: THEY HAVE A LARGE SELECTION OF NEW VEHICLES!! I have never owned a JEEP and knew very little about their vehicle lineup. GINO was our salesman-answering every question without hesitation! I learned about the brand and hybrid details. Nate assisted with the finances and we left with our JEEP the same day. Both men made our experience STELLAR…and worthy of an honest FIVE STAR review! If you’ve ever considered this brand, meet Gino and allow him to help with your next vehicle. FYI-They have incredibly FUN uses vehicles on their lot, too! We had fun admiring all of their paint colors and monster trucks!
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August 2023 by Christopher Miskura
Jake Dempsey!!!!! Listen I walked in and this dude not only took care of our first transaction, he also meet with us the next day and completed another deal with us! Listen I will definitely be doing business with you guys in the future as long as I have sales men of the same level of efficiency as Jake! I completed 2 transactions in under 2 and a half hours on two different days combined! Thanks Jake for making my time important!
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August 2023 by Chris McGrath
Another wonderful experience at Napleton! Eric, Katie and Travis took the car buying experience to another level, working closely with my schedule to get the deal done. Always professional and never pushy, the team met all of my expectations. Looking forward to continued business.
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August 2023 by Cara Hromada
My husband and I needed to buy a vehicle for us to keep in Florida and our son to use while at U Miami. Genaro Mejia helped us tremendously. He was patient, not pushy, informative, and very accommodating to our strict timeline. Next time we need to purchase a car in Florida, we are 100% going right back to Napleton and asking for Genaro! (Might be even be worth buying from him and shipping to our home in NY!)
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August 2023 by Martha M.
ABSOLUTE TRASH AVOID AT ALL COSTS. From the person that answered the phone to the receptionist and ending with management. Disgusted!
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July 2023 by C Ward
Knowledgeable and professional staff. Felt like they truly wanted our business in a time when other businesses are apathetic or even cocky. ‘Really liked our salesman, Jake, and his boss was lovely (wish I could remember his name). Boss guy made the deal so that we were all happy. Got a great car and the finance guy, Michael was so awesome with his gentle voice and non-pushy recommendations for the packages we truly needed at signing. Car buying is usually a nightmare but they made it easy and enjoyable.