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June 2023 by Leon McGriff
On Friday, June 16 of This Year, I had The Profound Pleasure of Meeting Mrs Roxana Morales,Marketing Associate At Juan Williams State Farm Agency.Amazing Enough, It Has Been Well Over Two Decades Since I Experienced Exceptional Service.Mrs Morales Is A Consummate Professional.She’s Gifted With Incredible Patience. She’s Highly Knowledgeable And Friendly.With Mrs Morales World Class Professionalism I Was Able To File My Claim.Mrs Roxana Morales Is An Impeccable Asset To Juan Williams’s State Farm Agency.I Will Guide Everyone That I Know Mrs Morales For Insurance Needs.
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March 2023 by Jonathan Chusid
Nicky/Gail was incredibly polite, efficient funny responsive & persistent when it came to fixing an issue I encountered. Kept me updated throughout the whole process & fixed everything. Thank you your help my friend would 10/10 recommend
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September 2022 by Chad S.
I canceled my policy 3 months ago and continue to be auto billed from my checking account. After noticing that I had been billed twice since my cancelation I called the office. The office asked that I fax documentation of my new policy. I did this the same day and followed up with the agent who told me a refund check would get to me within 3 weeks. I patiently waited for over month before I was charged again. When I saw the latest charge I called the office. The agent used a very hostile tone with me. Because I believe we all deserve an opportunity to correct our behavior I asked that she direct her frustration away from me and toward the person in the office who is responsible for this situation. She apologized and told me she would follow up with the person responsible. I again sent documentation to the office and the agent told me she would cancel the policy and turn off the auto pay. I asked when I would expect a refund. She could not answer that. I told the agent that I wanted to escalate my complaint. She told me there was no one to escalate to. I questioned that. She insisted that she is the one who would fix the issue. The agent assured me she would contact me the following Monday to tell me when I could expect a refund. Monday afternoon came and I heard nothing from the office. I called and was sent to voicemail. At this point I called the State Farm 800 number. After 40 minutes on the phone I was told I would be transferred to Juan Williams directly. I was put on hold and my call was received be an office agent who told me Juan was not available. I insisted that I was already in contact with the regional office and that Juan was told I was being transferred. No one wanted to transfer me to Juan. I insisted multiple times before my call was transferred to Juan's voicemail. After leaving a message I called the 800 number again to file a complaint. I was given an email address and nothing more. No name or number as to who I was contacting. I sent an email and have still not heard back from the State Farm regional office about my complaint. Juan did call back after 4:00 today. He had no information about when I would expect a refund. He instead tried to explain away his offices shortcomings. He stated that there is no way for him to refund me. In fact, he told me the same thing the agent said. That was "I can not just write you a check from my own account". I asked why they can take money from mine but not write one from theirs. This was met with cold silence. I am a full month and a week since my initial complaint. I contacted the office last week and expected some clarity by the end of day Monday. Still nothing. At this time I am exhausted by this experience. There is so much more that I do not have the energy to put into words. Hours have been wasted and money has been taken and withheld from me for months. I hope this saves someone time and frustration in the future. Chad
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August 2022 by Angelica Toole
I worked with Mary to set up my policy. She was great through the process! Amazing customer service, her communication is outstanding, and she is there for all questions even now after I’ve had my policy for some time! Mary has been very pleasant to work with. I am so grateful! Thanks Mary!!!
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August 2022 by Anna Jorge
Unfortunately I did not have a pleasant experience with this location/agency. I attempted to cancel a life insurance policy and felt frustrated and unhappy with the communication and inaccurate feedback I received on multiple occasions. It seemed that my request was not respected as various employees I spoke with attempted to make me feel anxious and insecure regarding my decision to cancel the policy. It was a much lengthier process than it needed to be at the expense of my time and efforts. Due to my disappointment, I will not be recommending State Farm to any friends or family in the future.
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July 2022 by Mac Pierre
Excellent Staff, I am glad to know when I need assistance the staff is there to help. Roxy has been delightful. We've had a few changes to our policies and incidents that has occured over the years. Roxy was more than helpful to guide us in the right path.
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July 2022 by Bertheau Blain
Mr Williams, I met Roxana (Roxy)on July 7,I can tell first time I found someone is so care about customer,I really appreciate her service,Wawwwww thank you for the wonderful lady you have.
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March 2022 by Thah Boh
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February 2022 by Pao Pao Morales
Loveeeee it!!! Best best Agent in South Florida. Has great management, great staff and most important makes everyone feel like Family. Any concerns any questions regarding about Any type of Insurance needs, they are a call away. Mr. Williams team are very helpful and they will guide you. All you have to do is ASK!
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December 2021 by Theresa Powery
Roxanne was absolutely AMAZING! She explained every detail of my policy and turned a once terrifying issue involving car insurance, into a pleasure. I would highly recommend this office for ALL your insurance needs!
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December 2021 by Ernie Matthews
Roxanne walk me through all the policies that state farm had to offer.and Schedule an appointment for me with DMV.On a scale from 1 to 10 I give Roxy a 20,very professional at what she does.I'm a happy and satisfied customer thank you very much
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July 2021 by Miranda McKin
I just switched to State Farm a little over 6 months or so ago, and I have to say that Mary P. is such a pleasure to work with. I was referred by a friend and have to say that I am very pleased with the service, response time, and most of all the relationship I've developed with this branch. Thank you Mary for being so kind and helpful every time I need something.
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June 2021 by Kimberly Parker
I would like to take a moment.. and give credit where credit is due. Agent Mary Pilote is very nice, kind, full of humorous personality and above all professional. She goes to the extreme to help you and she returns calls in a timely fashion!! The whole staff is very nice and helpful. I give this location two thumbs up!!
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May 2021 by Mechanical Design
Juan Williams has been great to deal with. Ask for him or Roxanne. If Gail a.k.a. Nikki gets involved, the experience will go south so avoid her at all costs.
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April 2021 by Clinton Burke
A young lady aka mrs Roxy was Responsive and very kind helping me getting to the bottom of things and helping me out with my situation state farm company is the way to go if your going for any insurance Juan Williams has a great team .?
