-
March 2024 by Stanley Lele (Stanlele)
Worst location.. customer service is horrible. The teller Jessica and the other skinny guy need better training. I went to deposit money to pay a business. These employees were asking for my social, birthday, address and my previous work place. Make me feel like I was applying for a job. Why do I need to give my social security, my work history, my address, my birthday and my drive license just to make a deposit to a TD bank business account? They talking it because of money laundering. My deposit was only $800 not even $10k. I dnt trust the way the teller asked for my information. Sound like he was up to something or fraudulent. The sign said to provide a government ID which I did ( drive license). Not more than that. The TD bank District manager needs to look into this. Sounds a little fraudulent rather than business requirements.
-
March 2024 by Margaret
Used their billpay function online and received confirmation payment had been made. However, 5 days after confirmed date, payment had not been made. Teller could not help. Customer Service Margarita, more interested in telling me what I had done rather than listening, had no clue, but could “call the bill pay department for me”. No thanks, I’ll be closing my account. The rudeness from Margarita, the attitude of the tellers and the utter lack of management at this branch is unacceptable. Interestingly enough, clearly other folks have had an issue with Margarita…not surprising.
-
January 2024 by J B
Excellent service and staff
-
August 2023 by Tony M
ATM needs to be replaced, is always down! Get a new one. I Come out from work and can't deposit money after hours.
-
July 2023 by F H
Kristi was awesome! At Lake placid TD bank.
-
July 2023 by Faith Humeston
Kristi was awesome! At Lake placid TD bank.
-
January 2023 by Daniel Roell
Opened a new account here 11/21.Friendly and courteous folks. Excellent timely service. Assist.Manager Michael Smith was especially helpful.As a retired UPS manager I require quality service.Something lacking in our world today.The folks at this TDunderstand that and provided me and other customers as well with an excellent service experience.
-
November 2022 by Ge Ho
Friendly and professional. Glad to have TD Bank as my bank. I haven't paid any fees in more than 30 years of banking with them. People at this branch are pleasant to deal with.One minor knock to this branch is that the people there didn't know how to properly handle moving accounts to a trust. They insisted that I provide a copy of the whole trust, when only the certification of trust should be provided. Went to another branch and they handled it properly.
-
June 2022 by Lymda Hughes
Had them ever since they came to Lake placid Florida ..Never had a problem..wouldn't think of any other Bank
-
April 2022 by Ray Darrah
I made big mistake. I went into the bank seeking help. Dulce Buttrill helped me by fixing my errors and crediting the fees. She was very kind. I appreciate her help and kindness. I have changed my mind because the bank changed the fees to charge me 25.00 per month on checking and 5.00 on savings. No warning. Once I left the bank Dulce punished my by charging excessive fees. I moved to Chase Bank where I was happy for over 20 years. I moved to TD because The closest Chase was 36 miles away
-
January 2022 by Melissa Douglas
Worst bank ever. Would give zero stars if it would let me. Used debit card to put $6 in gas in my car they said my account was negative when it posted to the account not when I actually used the card. But would not help with 3 fees they charged bc of 1 transactions... taking all my money out of this account tomorrow and going back to wells Fargo
-
November 2021 by The Wolves Den
Great staff. Had a concern that the teller was working on and she needed the mangers help. When the manger came over to help she was so polite and helpful. It’s so nice to able to deal with small town people. Such a difference
-
November 2021 by Vicki Spires
Worst customer service ever. Very rude to the customer in drive through. Complete ignored in drive through and then was very rudely interrupted when trying to talk. Bank manager in lake placid is very unprofessional and needs to be fired with her gum smacking and headed bobbing. Instead of deescalation a situation she chose to contribute to it. What a horrible bank manager. DO BETTER IF YOUR IN CUSTOMER SERVICE.
-
November 2021 by Lawana Ellis
I am so glad that I looked at these reviews. In response to mrs. Vicky spires review I was there the day that this happened and I thought thought that the bank manager handled herself very well. Mrs.. Spires was rude and loud and was calling the manager extremely rude names. I thought she was going way to far and I was embarrassed for her. The manager simply kept her cool and was very professional about the whole incident
-
September 2021 by Melissa Miller
Worst bank ever. Would give zero stars if it would let me. Used debit card to put $6 in gas in my car they said my account was negative when it posted to the account not when I actually used the card. But would not help with 3 fees they charged bc of 1 transactions... taking all my money out of this account tomorrow and going back to wells Fargo
