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September 2023 by Mike Chambers
The customer service is terribleJen has no customer service skill at all and don’t ask to speak to a manager because they are unavailable
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September 2023 by Christine Harris
I am two days late on a payment. I have received just today 6 CALLS!!!!! The final call from a Victoria today tried to poke her chest out like she doesn't work in a customer service position. Right plan wrong person FAFO!!!!!!! Don't call my phone on some rara. Screaming IM DOING MY JOB and whatever else she felt prevalent to scream. I call bk and she is the only one working and then denies she called!!!! Asked for a manager and of course she says there isn't one there. Don't be scared of getting in trouble now ur a disgrace. Aarons do better hire better! Victoria, Veronica whatever ur name is get a better job if u hate the one ur in. I hope u get fired!
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July 2022 by Robert Lightsey
They are very rude and won't help tell you that you have to call corporate
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June 2022 by Carolyn Steadman
Went in ask if they had an item guy says no went back in office that was it went to rac didnthave it but bent over backwards to find it and they did wasdelivered today exceptional custmers service
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January 2022 by Rebecca
I have visited several times the employees are very nice. Got my washer and dryer few years back never had a problem with them or making my payments. Will recommend Lake Wales Aaron’s to everyone.
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January 2022 by Connie Goss
I enjoyed my visit at the Aarons in Lake Wales Fl. The staff was extremely helpful and the location was very cleaned and organized. I was looking for something specific and the staff went out of there way to make sure I was satisfied. So thank you to the Aarons in Lake Wales. I will be a repeat customer!
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January 2022 by Edward Medley
Worked for this company for over 11 years and we recommend to anyone looking for a career
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January 2022 by Mandy Keen
Always a great experience.
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July 2021 by Beverly Anderson
They always work with you on your payments and are always nice when I go in the store I would highly recommend Aaron's to my friends and family members.
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June 2021 by Debra Cox
Good people and prices.
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June 2021 by Kimberly Nuccio
Everything was great customer service a plus. I would buy from you all again. Thank you for the great experience. ?
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May 2021 by Earl Jackson
Love it
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November 2020 by Lyric Queen
I currently have a play station from them. I'm behind on my account due to COVID so my income is limited. I have been harassed by calling me several times a day from store. Then store manager began to call me from non business phone. After a few days of straight harassment I made an agreement with manager ED at Lake awakes store for him to charge my card 5 days later but he charged my card the same day and charged an amount I did not agree to. When I contacted him next day after being declined in grocery store for food for my kids, he said "I'm going to call you right back this is my boss calling now". He never called back and now I'm calling the store no one would answer. Then I called from unknown number they answer and said manager not there. Aarons stole my money! Stole my kids dinner & now don't want to respond! I'm calling corporate, I'm disputing charges with my bank, & I wish I could score Aaron's a -10!
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October 2020 by Julia Burns
lake wales has the worst customer service once my stuff is paid off will never deal with them again been ther 10years
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September 2020 by Imani Williams
Trash and unprofessional. Certain employees tell you one thing but do another and on top of that when your complaining about they furniture they take their time fixing it if at all. But never again will I shop at Aaron'sI'm very disappointed
