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February 2024 by kathleen engstrom
Great service from Nick. I sending anyone who needs help to him
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November 2023 by Lyann M. Malave Villegas
Really good customer service. A really fine gentleman helped me with what I really needed.
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November 2023 by Preacher Man Hilts
Nick and Jeffery were awesome to work with, they got my wife’s phone back to working and helped lower our monthly bill!
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September 2023 by Mary Allen
Spent 40 minutes waiting while the two employees attended to two other customers. I mentioned that we were there to change our plan. It should have taken five minutes. The two other customers were buying merchandise, and it’s understandable that the focus would be on them. However, to totally ignore two octogenarians for that period of time felt rude and disrespectful. We left after those 40 minutes. We live in one of four retirement communities near where the newly located AT&T store is located on Hwy 27. We won’t be going back, and will alert in the neighborhood blogs that the store is not “senior friendly.” We are switching to another carrier.
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September 2023 by wen alger
Very pleasent and helpful staff. Upgrading 3 older phones to 3 new phones that will be exactly the same, so there is less confusion. Hope they arrive soon. No waiting this morning, just was lucky. Would recommend using this office.
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September 2023 by Ronald Crooks
Amanda at the store in lake wales store outside eagle ridge mall was fabulous. She took care of all our questions and ordered our new phone and watches. Thanks for all your help. It was the best att experince I have ever had.
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August 2023 by LeMoN FoReSt
The store manager was beyond of great full help adding another line to my existing account. He made sure my daughter was happy with her iPhone 13 green color and he added a clear case that made it look very sharp in her hands. She smiled as big as the Sun. Also we laughed a lot in the store with all the new employees. Oh and added the accessories as a whole package. We will return to this location again in the future.
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August 2023 by AA A
I had a great experience at this location...the managers Nick and Herman were helpful and informative! 10 out of 10 recommend this store for customer service and sales :-) I love my new Galaxy Fold 5 already!!
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July 2023 by Barbara Tallman
Here on a Monday and store is supposed to be open at 10 am. Now 10:45 am and no one is any where to be seen. Was going to see about switching service but absolutely not now. Verizon here I come! Always open when posted and do what they say.
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May 2023 by James Alden
Located in the Eagle Ridge Mall in Lake Wales. We went in to add /trade in a phone. We got a fair trade in value and got a new iPhone 14 pro max for just sales tax. The process was long and involved with transferring a phone number. The sales lady was patient and helpful thru out the process. This is my third visit to this location which can be hit or miss as far as wait time.
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April 2023 by Jessica Richards
The customer service reps were great. Especially the bubbly blonde, the reason I’m giving 3 stars instead of 5 is because of the hygiene issues with some of the staff. I almost passed out from holding my breath while being helped. There’s no reason to smell like that at work. God bless.
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April 2023 by Angela Dodson
The customer service reps were great. Especially the bubbly blonde, the reason I’m giving 3 stars instead of 5 is because of the hygiene issues with some of the staff. I almost passed out from holding my breath while being helped. There’s no reason to smell like that at work. God bless.
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April 2023 by jonathan Collado
Britney helped my fiancé and I port over, the experience was wonderfully smooth, simple and quick. Will be my go to rep from now on. 5 stars ! Thank you
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April 2023 by Rhonda Caro
Britney is such a wonderful person! Quick and simple! Ty
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April 2023 by Bonnie Prickett
Very rude people. Do not recommend AT&A such a joke.
