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April 2024 by Veronica Watkins
I am filing a grievance with them they suck I won’t advice no one to use this pharmacy they slow and they don’t run your insurance they want you to pay for everything.
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March 2024 by Brit Marie
If I could give 0 stars I would. My son is prescribed Concerta. He is to have 30 a month. I got home opened it and they shorted me 3 pills. I called back and they said no they double counted it. I counted it several times. 3 pills missing. The pharmacist was really rude and hung up on me. Do not trust them with your medication unless you are counting it right then and there because clearly they have people there taking people’s medication a child’s ADHD medication at that.
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March 2024 by Jessica Cordova
Janlean at the CVS in lake wales was great! Very friendly and definitely knows costumer service. Thank you!
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March 2024 by Alex Walzem
You know, this store has been consistently very good to me. The pharmacy and staff is friendly, helpful, and accurate. They work with my insurance-so what can I say? Nothing but positives! Thank You Lake Wales CVS!
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March 2024 by Arneva Strother
This is by far the worst Pharmacy I have ever used. The only reason I still use them is because my insurance plan. When you call it takes a very long time for them to answer. I have literally waited over an hour multiple times just for someone to answer. They tell you your prescription will be ready by a specific time and it NEVER is. Most recently I called at 3pm, was told 2 hours. Called back at 7pm and was told give them 1 hour. My prescription was not filled until 8am the next day. I am not someone who likes to complain but this place could probably benefit from some new management.
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February 2024 by Alexandra Mcginnis
The pharmacy here has the worst customer service. I scheduled a Covid test online required by my job. Once I got there they gave me the run around for an hour about where and how to actually get the test done. Eventually I was so frustrated and physically sick I broke down in tears, the guy behind the counter rolled his eyes and mocked me. Eventually I got the test done which consisted of me swabbing my own nose. Took about a minute. I don’t know why they were so incredibly rude but I would never want to have to deal with these people again.
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January 2024 by Rose Olaya
I was in the store this afternoon to pickup my son's medicine oh it will take 45 mins at that time I had to go I couldn't wait so I called back 3 hrs later oh your medicine will be ready on the 18th of this month so I was give rong information
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January 2024 by Nex Trippy
Slowest ever
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December 2023 by Sherry Elliott
The worst customer service ever! Look in your bag. Don't expect it's all there. Plan on lots of extra trips for a screwed up order. Hate this place. First review I have ever wrote in my life
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December 2023 by Jessica Wild
Never answer the phone. Will answer and hang up multiple times. Understaffed, lines wrapped around the building and in store. Went to pick up medication, out of stock. Never any communication.
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November 2023 by A Connelly
Was on hold for 17 mins. She answered and then got hung up on. Called back on hold for 10 mins and the same thing. This is the worst pharmacy!!!!
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November 2023 by Ben D
You CANNOT find a worse place to get prescriptions filled. I tried to fill one for my young daughter. On the first visit, this store said they never received it. We left and called the CVS minute clinic we had my daughter checked out at. We confirmed that, yes the clinic did send the prescription to the correct store. Drove back to this store, "it's not ready yet, give it an hour". Okay, drove back to this store roughly 4 hours later (this isnt my first rodeo with these people), "it'll be ready in 30 minutes". I wish this was the first time, but it happens more often than not. DO NOT GET YOUR MEDS HERE. Jeeze, figure it out CVS.
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November 2023 by Tekeira Goosby
Worst Pharmacy in town. Just shut it down
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October 2023 by RhAnJe
I've always preferred this CVS for vaccinations as they are expedient and helpful. Clean store with easy to locate shopping items.
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September 2023 by Kacie Crawford
The pharmacist is one of the rudest men I have ever encountered. He was dismissive and extremely unhelpful. He would not answer my questions and acted like he was doing me a favor just coming to the counter. I left confused and without my medications. I had all my meds transferred to another pharmacy.