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February 2024 by Danny Meza
Eric always giving top notch customer service!
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December 2023 by Harold Hagan
Enterprise is the best in our Lake Wales location. Eric runs it, and ALL employees are the best. They pick you up and also bring you back. And price is the best
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November 2023 by LL Lewis
I had a great experience. My rep was Kevin and he was Awesome explained everything to me and answer all of my questions. Thank you
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October 2023 by Nancy Fisk
The Lake Wales staff is always very pleasant and efficient. I have no complaints regarding my rental experience.
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October 2023 by VIP NEWS
Lake Wales Enterprise Rent-a-car is a joke. Horrible experience. Unprofessional. If you would like to make a change to your reservation, they don't ever answer their phones, so good luck! I called for days and not one person picked up the phone. I had to call another location and customer service to get anything done. Never going back. Pick a different car rental place. Any place is better than this place.
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September 2023 by Jessica R
Thanks for giving me a wrecked vehicle during hurricane season. My vehicle clearly wasn't properly inspected. Here comes a tropical storm, and here I am..... stuck with an SUV that's filling up with water, and has electrical issues. Non functional safety features and a car alarm that keeps going off by itself. How nice of you guys to give me a vehicle that jeopardizes my safety.
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August 2023 by mike peeples
Really great experience here a week or two ago. Had some repair work being done at Jaime's Collision Center down the road on 27, and Enterprise picked me up from Jaime's and took me to pick up my rental. Then when my car was ready for pick up I was able to just leave my rental at Jaime's and Enterprise picked it up. Very rare for me to rent a car, but don't recall ever getting that kind of convenience before.
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July 2023 by Karen Mitchell
I have a reservation for today at 12 and got a call they have no cars available so unprofessional and I was on hold waiting with no answer but I'm sorry
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July 2023 by Hydra Scuba
Sierra and Eric were wonderful will absolutely be coming back to this enterprise. Their customer service is outstanding hands-down. They absolutely made me and my wife feel comfortable throughout the whole process. Sierra got the car pulled around went over everything very thorough. Like I said these two were just phenomenal…….. enterprise look out for these two they definitely deserve. Recognition will absolutely be renting from you guys again..
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July 2023 by Sharon Story
The staff was helpful and friendly. The car was similar to what I asked for. However the oil warning light kept coming on and the brakes were spongy. They assured me it was safe to drive. Since it gave no other problem I suppose they were right. It was still a bit disconcerting. I wish they were a little more careful about their preventative maintenance.
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July 2023 by Vincent Masino
Enterprise in Lake Wales is always on top of the game. Dejia and Eric were efficient and very nice in assisting me. Clean car and no issues. Also offered me a ride home after I dropped it back off. Thanks so much for a great and fast experience!
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July 2023 by Charles Stankiewicz
The team that handled my needs were outstanding. The vehicle had an issue that I discovered after I returned it. It had a fluid leak that left a stain on my driveway. I did not notice it until I had returned the vehicle.
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June 2023 by Vincenzo
Enterprise in Lake Wales is always on top of the game. Dejia and Eric were efficient and very nice in assisting me. Clean car and no issues. Also offered me a ride home after I dropped it back off. Thanks so much for a great and fast experience!
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May 2023 by Fernando Colone
I gave two stars because it's almost impossible to reach anyone at this location. I've waited anywhere from 10 min to 20 min just see if they would pick up. The rental was great the vehicle was great but customer service is terrible
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May 2023 by Jay
The best Enterprise staff I have ever dealt with! Great job!! The process each time was smooth!
