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October 2022 by Elle S.
I really have nothing to say that's not obvious. Out of the two big box stores I'd rather have Home Depot. They made a boatload in 2020 and 2021 and I don't think they passed any of that windfall onto the customers. In fact, things are higher than they've ever been. The trash bags I buy only at HD have gone up around $7. Ridiculous. Give me the little guy any day... oh wait, they virtually ran them all out.
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October 2021 by Pat Ann D.
Haven't been to home depot for some time. I was close to it so I stopped to get some paint. The guy in paint was not at all helpful or provided good service. He rushed off after being hiding. He was on a rush to help another customer (white male). He didn't give a chance to answer my question about painting my table. Going back to Home Depot
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October 2021 by Madison P.
Easy 0 STAR rating, DISGRACE of a company if I was Corporate I would be a shamed. Not only do they not even support Veterans who served honorable, to receive a small discount they are sexist and money hungry. Spoke with a disrespectful and sexist manager would not talk to me, when I was trying to speak and he told would talk over me. When I would interrupt to speak truth he stated he would hang up on me if I did not stop. Then further went on to tell me something happened on a call that I was a part of that he was not. He went on to state, because I was a women he only wanted to speak with my husband. You call 12 times for a manager to call you back, not even one call. Contact corporate to even put in a case - no resolution because this is something the store handles since it was at the store level.How about when you pay for a professional measure to come out, and then they do not fit. You need a 32x80 door, they order whatever they want that does not fit. So in all we spent 8K in door ended up having to spend 3K in fixing the messed up doors that Home Depot refused to refund us for since they were wrong. IF YOU NEED ANYTHING FROM HOME DEPOT JUST TURN AROUND, RUN AND GO SOMEWHERE ELSE.
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September 2021 by Sophie G.
Bruce from flooring was so nice. He took the time to listen to my issue and went above & beyond to help me !!!!!! We will definitely be coming back !!!! We've been shopping at Home Depot for years and never gotten this type of service everyone we seen asked if we needed any help. Our local store tries to avoid you when they see you. This store has excellent customer service !!!!!
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May 2021 by Carolyn S.
Darn near cried when I found a human to help me! Unlike their competitor in Haines city (L). Every isle I walked down someone asked can I help you. Then "Tee" in lightning just couldn't stop helping me. Tee was amazing loading me up with fans, lights, bulbs & more! Home Depot you have star employee in Tee!!
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October 2020 by Christine San Luis
The last two times we have gone to Home Depot on 27...such insufficient customer service. If you are not a contractor, employees simply ignore you at this store. Thankfully, Lowe's is just right down the road. Home Depot's everywhere have gone downhill terribly in the last few years.
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August 2020 by Tina Lynette-Smith Barnett
All the employees I encountered were very helpful.
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June 2020 by STEVE T.
I am going to eat a little crow here, so stay with me. Seems like there is a solid reason for this "store credit only" policy. This was initiated as a defense against organized shoplifters who would steal items, return the stolen goods for gift cards, and then convert the gift cards to cash. In summary, I am paying the price for the criminal gangs who shoplift at large retailers. There is little doubt that this was a corporate decision to make store theft less attractive to these criminals.Be that as it may, when an honest citizen presents a receipt showing that the item was originally purchased with a gift card, common sense should be entering into the picture. At last check, common sense is "out of stock" at Home Depot.
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May 2020 by Candi B.
New smoker uses wood pellets was looking for mesquite the closest place was this establishment. Not knowing my way around called to see about ordering crubside the friendly staff told me it was at least (2) hr wait then told me exactly where the item was at. It was not even in the middle of the store. I parked put my mask on walked inside picked up what I needed went to self checkout paid & walked out.. Very clean, easy to access & very nice associates.
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March 2020 by Nellie Howell
Don’t go now! No safe distancing at all! Employees are not even instructing customers at the registers! The entire entrance is clogged with people. You wild have to make physical contact with someone to go in! Called and the manager was defensive and argumentative. No need for that at all. This is why Polk county will have to be on lock in next!
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December 2019 by John Chaney
They now make you pay for a whole sheet of plywood instead of what you need.
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October 2019 by Teresa Stewart
Great selection but can't never find help
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August 2019 by Desiree K.
SCOTT in screws and bolts is an a**** He was so rude and nasty. Time for him to find a job he likes!!
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June 2019 by Dale C.
Friendly cashiers, main customer desk also helpful. Recently made a large purchase and an associate loaded everything up and put it on my trailer. I shop at four separate HD's in this county and this one rates high.
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February 2019 by Tracy C.
The Home Depot is always great but the best part of this visit was a little hot dog stand out front. These Italian sausages are homemade and they are to die for. The hamburgers have "monkey dust" a little secret spice. Delicious!!!!!! Hot Dogs in Paradise. Check them out on Facebook but if you're near the Home Depot in Lake Wales don't pass this place up. I promise.
