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March 2024 by Stephen Agha
I was dealing with a female sales assistant called Nicole. First of all she doesn't know anything about car business, second during closing the deal and wasting time, she suddenly came to say that she has another customer agreed to buy the vehicle 3 hours earlier. I was lucky to find better and cheaper deal from a private seller, no fees and no hassles
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January 2024 by george dickey
Bought a 2021 3 years ago, we had our First problem last Thursday. Huston picked up our car in Sebring, transported it to the Cadillac Dealership. Called us the following morning, arranged a loaner and said it would be about 10 Days. Kept us posted and had our car back in 8 days. Thanks to the men and Women of the Huston Team
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January 2024 by L M
I highly recommend asking for Pedro and for choosing this dealership. I came in looking for a used car and Pedro helped me via phone, in person, and even went and picked up a car I wanted to view from another (sister) dealership. He caught an issue with the camera on the car which the dealership is fixing and they are detailing the car! I have never received service like that. I will update this review if any issues come this weekend with the fix, detail, and delivery. He was an outstanding person to work with and I highly recommend you ask for him.Gary in financing was also absolutely fantastic. There was a miscommunication that I had brought my own financing and he pivoted on a moments notice and redid all the financials and paperwork to accommodate me. He kept us laughing the entire time and was absolutely fantastic to work with as well.Overall, this dealership is fantastic and I recommend choosing them.
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December 2023 by Steven Ramos
Went in for a routine service and received my car back with problems. I never had before. Not to mention I had specialty valve caps on my tires. They were all taken and standard black ones were put in place. This was my first experience with the dealership and this will be my last. Im am very leery of the dealership.
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November 2023 by E&G HVAC
Went in for a routine service and received my car back with problems. I never had before. Not to mention I had specialty valve caps on my tires. They were all taken and standard black ones were put in place. This was my first experience with the dealership and this will be my last.the very leery of the dealership.
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November 2023 by Liberty Limousine
Great experience start to finish. Lily was my saleswoman. No games on price or forced extras. Sean was very attentive through out the process as well. Vehicle was delivered with a slight issue and without hesitation Huston Cadillac came and picked it up 2 hours away, made the warranty repair and brought vehicle back. Brittany was my service advisor and kept me in the loop the entire time. They also provide an appropriate loaner. Vehicle purchased was a brand new Escalade Diesel. Will be coming to Huston for all future vehicle purchases.
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October 2023 by melody clark
My husband and I drove two hours, made a deal with the dealership manager but because they are a "family" owned business they would not be open on Sunday to finish the deal, Nicki told us she was taking the tag and putting it away because we had a deal - a man's word..........we went home and was working with them on the phone to get financing - literally they sold the car to someone else while we were talking to the bank - after making a deal and taking the "family" man's word that we owned the car and they would get it all ready for us today! BAD Business and not FAMILY oriented at all - how do you do that to someone and with no recourse, no apology - just "we" didn't put money down, they didn't ask for money or we would have - they told us the car was ours. I don't know about anyone else, but I can tell you I will never do business with them again, they cost us money missing work and getting financing done and then the embarrassment to me and my husband when we had to tell the bank they sold it out from under us. That's not a family business because you cannot take them for their word!
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October 2023 by Frank Tropepe
If you are looking for top notch customer service, go see Sean. He will set you up right. No games.
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October 2023 by Rose M.
Rose M.If they say they are going to put the Diamond shine on your car they are not giving you anything. They failed to tell me it would be $2,000.00. I would like to have a choice if I knew the cost.
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September 2023 by alan b
Took car for service. They were just as good with that as they were at sales. Very good . Polite. Fair priced. Will buy again from them.
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August 2023 by Heavyn Leigh
Considering they have deleted my original review.. which I’m sure is why they only have good reviews I’ll just do it again! This place is extremely unprofessional! And does not honor their word! We’re from 6hrs away! We made a deal over the phone on a truck all sounds great right?! We’ve booked accommodations hotel, rental car & have the check in hand ready to pick up, Just for them to call and say THEY did their calculations wrong and can’t honor their price! Extremely unprofessional! If you did your numbers wrong that’s on you and you should still honor the deal you made take it out of the sales guys commission he’s the one who messed up, Do whatever you have to do!I don’t recommend this location period! Especially after deleting my original review it really shows what great business they do!
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August 2023 by Cheryl Mclaughlin
Had tires purchased and installed service by Dustin Osteen and it was pleasant and fast quality work very pleased will definitely deal with them again
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August 2023 by David Kaylor
Had some overheating issues and had Ford F150 towed to this dealership.They fixed it quickly for a very fair price.
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July 2023 by keith burge
I really appreciate Dave from Huston as well as Jim Maggard from service for addressing my rental car concerns. You both went above and beyond. Thanks so much!!!!
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July 2023 by David Stafford
Jim in Service along with the Service Director along with the 2 stockroom guys have been with both my everyday and midlife project car!! I have only worked with this group since I moved to Florida, They are the best, I have one more vehicle left in me, and I hope to purchase it from this dealership.